Customer Service High School
Resume:
EMPLOYMENT HISTORY
Barista Trainer, AAFES Starbucks, JBLM, WA
• Delivered exceptional customer service by greeting patrons warmly and efficiently processing their orders.
• Maintained quality standards by expertly operating brewing equipment and preparing beverages to meet established guidelines. JUN 2019 - APR 2020
Picker, Amazon, Kent, WA
• Pulled and packed products efficiently based on daily order requirements, consistently meeting customer order deadlines. JUN 2018 - APR 2019
Barista, Starbucks, Federal Way, WA
• Delivered exceptional customer service by warmly greeting patrons and efficiently managing their orders, ensuring adherence to quality standards in beverage preparation.
MAR 2018 - JUN 2018
Supply, U.S. Army, South Carolina
• Prepared and maintained supply records and forms in an organized manner, ensuring efficient documentation and retrieval. JUN 2015 - JUL 2017
Dishwasher, Hostess, Northshore Golf Course, Tacoma, WA
• Collected and prepared kitchenware and utensils for dishwashing, ensuring an adequate supply of clean items for kitchen operations.
• Welcomed and seated guests promptly, enhancing the dining experience with professional and courteous service. EDUCATION
JUN 2017
High School Diploma, High School
Graduated with Honors
Tacoma, US
***************@*****.***
MADDISON ROSCHEL
PROFESSIONAL SUMMARY
Customer Service Representative with 6 years of experience excelling in customer-facing roles at Starbucks and Amazon. Demonstrates strong communication, training, and teamwork skills, consistently improving service quality and customer satisfaction. Committed to delivering exceptional experiences through effective supply management and time management strategies.
• Conducted training sessions and certified new employees, ensuring adherence to the Barista Certification process. Cultivated a positive environment by training new baristas, enhancing team collaboration and promoting a customer-centric culture. Implemented efficient beverage preparation techniques, resulting in noticeable gains in service speed and customer satisfaction. Designed a streamlined inventory tracking system, minimizing waste and ensuring timely availability of high-quality ingredients. Monitored equipment performance and conducted regular maintenance, upholding safety standards and reducing downtime. Trained and mentored new baristas, fostering teamwork and enhancing service quality, resulting in improved customer feedback.
• Ensured products were systematically organized and maintained in optimal rotation to support inventory accuracy. Streamlined the picking process by implementing a new sorting method, resulting in faster order processing and improved customer satisfaction. Demonstrated strong teamwork by assisting new hires in mastering packing procedures, enhancing team cohesion and productivity.
• Maintained a clean and organized workspace by regularly cleaning, sanitizing, and restocking, contributing to a hygienic and efficient environment. Streamlined beverage preparation processes, reducing wait times and improving overall customer satisfaction.
• Managed supply management systems, securing and controlling supplies upon delivery to maintain operational readiness. Streamlined supply management processes, improving delivery timelines and bolstering overall mission efficiency.
• Executed opening and closing duties efficiently, including stocking, cleaning, and preparing silverware to maintain a well-organized environment. Cultivated a welcoming atmosphere by greeting guests warmly, leading to enhanced customer satisfaction and repeat visits. Streamlined dishwashing processes, ensuring timely availability of clean kitchenware, which improved overall kitchen efficiency. Monitored inventory levels of kitchen supplies, allowing for proactive restocking and minimizing operational disruptions. Executed meticulous opening and closing tasks, ensuring a consistently organized environment that supported high service quality. JUN 2017
Certificate in Multimedia Design, Running Start
FEB 2025
Certification in Medical Administrative Assistant with Coding and Billing, Medical Administrative Assistant Program SKILLS
Teamwork Time Management
Organization Training
Customer Service Work Ethic
Communication Supply Management
L INKS
LANGUAGES
English
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