Logistics Manager

Mark Lewis

Wilmington, DE 302-***-****

************.*@*****.*** www.linkedin.com/in/mark-lewis-227661160 Customer Service Focused Manager

Experienced Operations Manager with 20 years in passenger logistics, specializing in dispatch, fleet management, and customer service. Successfully maintained DOT compliance and nurtured vendor relationships. My goal has been to remain an inexhaustible resource for fellow team members and clients alike. Metropolis Passenger Logistics Essington, PA • 06/2019 - 04/2024 General Manager/Director of Operations

- Dispatch/Fleet/Office manager focused on customer service in the transportation industry.

- 30+ employees supervised, including chauffeurs and office staff.

- Created and implemented procedures for chauffeurs and office staff.

- Developed a company training program for chauffeurs.

- Maintained DOT compliance.

- Developed and preserved relationships with service vendors.

- Regularly conducted audits of fleet expenses.

- Scheduled fleet maintenance and repairs.

- Implemented proper and efficient routing for daily shuttles and private clients needing guidance for private tours.

- Conducted yearly profit margin evaluations for company contracts and rates. Eagle Chauffeured Services Malvern, PA • 02/2017 - 06/2019 Dispatch Manager

- Created a daily schedule for 25+ Chauffeurs.

- Responded to over 100 daily calls requesting information and guidance from both staff and clients.

- Closely monitored and dispatched drivers for maximum efficiency.

- Communicated with other dispatchers and managers to ensure all team members are on the same page.

- Maintained presentation of fleet vehicles.

- Developed a standardized dispatch report for the closing of each day so that all staff was informed of any issues and the schedules for all drivers.

Flyte Tyme Worldwide Essington, PA • 02/2010 - 06/2016 Chauffeur/Dispatcher

- Created a daily schedule for 80+ Chauffeurs for the company's Philadelphia and Princeton branch locations.

- Responded to over 100 daily calls requesting information and guidance from both staff and clients.

- Closely monitored and dispatched drivers for maximum efficiency.

- Communicated with other dispatchers and managers to ensure all team members are on the same page.

- Completed a standardized daily report at the closing of each day so that all staff was informed of any issues and the schedules for all drivers.

SKILLS

- Customer Service, Dispatch Management, Operations Management, Fleet Management, DOT Compliance and Safety, Vehicle Maintenance and presentation, Vendor Relationship development and maintenance, Employee Training and Mentorship (In House and Overseas) EDUCATION

A.A.S. Visual Communications, Multimedia

Delaware Technical Community College Dover, DE

Christiana High School Newark, DE

U.S. Navy

- Boiler Technician

- Honorable Discharge 1993

Honorable Discharge 1993

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