Software Development Chief Information

MICHAEL URBAN

Englewood, FL ***** *******.******@*****.*** Mobile: 908-***-****

Professional Summary

Chief Information Officer (CIO) and senior technology executive with 25+ years of success leading enterprise transformation, IT modernization, and SaaS innovation across education and mission-driven sectors; directed technology strategy and operations for multi-site organizations with a $2B+ P&L and a 130-member IT team across seven states; scaled C2 Education's infrastructure to a full cloud model, increasing revenue from $38M to $100M, and launching a BI platform that transformed marketing ROI, enrollment, and student outcomes; led ERP and CRM overhauls, integrated 150+ SaaS tools, and maximized IT favorability scores from lowest to highest within 14 months; brings deep expertise in private equity due diligence, M&A, and post-acquisition integration; recognized for aligning technology with growth, efficiency, and measurable business impact. Technology strategy and digital transformation

Cross-functional team leadership

Education technology management

IT infrastructure and scalable systems

Data governance and compliance

Skills

Vendor and partner management

Budgeting and financial oversight

Cybersecurity and risk management

Executive and board stakeholder engagement

Project portfolio management

Work Experience

Consulting CIO, Public Sector/SLED Strategic Solutions Straive: Learning Mate/Double Line/Gramener

2024 to 2025

Facilitated revenue growth in the SLED sector through pre and post sales engineering, and securing strategic partnerships with education and government agencies, leading to a 35% increase in contract acquisition over 18 months. Advised global education institutions, including LEAs, charter/virtual schools, higher education, and workforce agencies, on scalable technology solutions, driving adoption across 25 or more organizations. Organized cross-functional technical teams on multimillion-dollar data modernization and governance initiatives, improving data access and reporting efficiency by 40%.

Completed high-impact presentations at national and regional conferences, elevating brand presence, and accelerating AI and digital transformation adoption among public sector clients. Chief Information Officer (CIO)

Charter Schools USA

2022 to 2024

Executed technology operations for CSUSA and seven subsidiaries, supporting $2B in revenue, 100+ schools, 84K students, and 250K+ devices across seven states. Led IT infrastructure, procurement, and digital learning initiatives. Drove enterprise transformation through Oracle NetSuite ERP and advanced HRIS platforms, cut FP&A costs, reduced applicant drop-off below 10%, and saved $6.8M in per-student tech allocations. Upgraded cybersecurity posture with IAM/SSO deployment, cutting account provisioning time by 93%, and stabilizing cyber insurance costs while sustaining 99% uptime. Oversaw over $65 million in technology grant allocations, and recovered $15 million per year in federal reimbursements. Reduced contractor costs by $1.6M and boosted IT satisfaction from 2.1 to 3.7 in 18 months. VP, Senior Account Executive, Technology Consulting Services Magic EdTech

2021 to 2022

Worked with EdTech consulting and revenue growth across PK-12, vocational, higher education, and continuing education markets, advising on digital products, analytics, assessments, and accessibility solutions. Conducted customer pre and post sales engineering, development and support teams, optimizing engagement workflows, governance structures, and strategic delivery across multi-segment education clients. Carried out solution design and implementation for global education leaders, including Pearson (US/AUS), Carolina Biological, AHIMA, and McGraw Hill, consistently achieving 95%+ client satisfaction and meeting performance KPIs. Cultivated long-term partnerships with global education firms, advancing next-generation platforms that amplified student and adult learning outcomes by an estimated 20% across target markets. VP & CTO

C2 Education: A Serent Capital Company

2014 to 2020

Constructed and executed enterprise-wide IT strategy and governance frameworks that enabled 40+ new center buildouts, driving scalability, innovation, and $10M+ in cost-efficient tech investments across 100+ centers in 17 states. Directed infrastructure and systems design, including Division 27/28 specifications, cloud platforms, cybersecurity, UCaaS/CCaaS, QA, DevOps, BI, and disaster recovery, reducing operational downtime by 30% year over year. Orchestrated a multi-year digital transformation that integrated end-user systems, agile product delivery, and omnichannel platforms, enhancing customer satisfaction by 25% and workforce efficiency by 18%. Built and led a high-performing technical team by aligning vision, clarifying responsibilities, and driving accountability; strengthened cross-functional collaboration, and positioned IT as a strategic business partner. Consulting CIO/CTO

CIO/CTO

2013 to 2014

Advised private equity firms on M&A strategy, conducting pre-transaction due diligence, and post-acquisition integration for portfolios in EdTech, research, and IT services, supporting deals valued at $50M–$250M. Led cross-functional assessments to identify operational risks and technology synergies, accelerating integration timelines by 30%, and reducing post-close inefficiencies across multiple investments. Structured technology roadmaps and digital transformation strategies that improved portfolio company scalability, resulting in a 20% increase in EBITDA within the first 12 months post-integration. Chief Development Officer (CPO)

Peoples Educational Holdings (PEH)

2010 to 2013

Headed digital transformation across all company operations, increasing system efficiency by 35%, and enabling faster deployment of enterprise solutions.

Supervised full lifecycle management of technical products and services, maintaining 99.8% uptime, and supporting a 200% increase in end users.

Implemented performance frameworks that reduced support tickets by 25% and improved IT service delivery speed by 40% year over year.

Consulting CIO/CTO

CIO/CTO

2008 to 2010

CIO

Orchestrated enterprise IT strategy and digital transformation across the Education, Behavioral Health, Wellness, and SLED sectors, boosting operational efficiency by 40%.

Directed technical innovation and infrastructure modernization as CIO for WiseHealth and Essential Learning (Relias), scaling platforms to support over 500,000 users; developed data-driven solutions for the Wounded Warrior Project and USMC programs, and reinforced service delivery outcomes by 30%. 2007 to 2008

Higher Ed Holdings (HEH), Epic Learning & Academic Partnerships Technology, operations, and governance yield scalable, successful products and services to K-12 and university/college markets, increasing efficiency by 45% across K–12 and higher education institutions. Engineered secure, compliant platforms that revitalized delivery speed and boosted user satisfaction by 30%. Chief Development Officer (CPO)

Software Technology Inc. (STI)

2004 to 2007

Headed the development and deployment of EdTech solutions, increasing user engagement by 40% across K–12. Guided professional development services, boosting training completion by 35%, and improving student performance. Chief Development Officer (CPO)

Test University, Inc. 'TestU'

Spearheaded EdTech product development and marketing, increasing market penetration by 50% Optimized sales and revenue, adding $10M annually through targeted go-to-market strategies. 1999 to 2004

Education

Masters of Science (MS): Corporate Communications, Organizational Development & Instructional Systems Ithaca College

Bachelor of Arts (BA)

Vanderbilt University

Portfolio

https://www.linkedin.com/in/michael-urban-1b48a71/ 1994

1989

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