Customer Service Dietary Aide
Resume:
Ashley Rankin
Houston, TX *****
***************@*****.***
Professional Summary
Self-directed, detailed-oriented, and well-rounded professional with a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality. Well-organized and able to prioritize and meet deadlines without direct supervision.
· Used active listening and problem-solving skills to remedy customer complaints, issues, and concerns.
· Remain flexible and prepared to adapt to various situations.
· Dependable team player who works collaboratively with staff to promote quality customer service.
· Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
· Video Communication Platforms – Zoom and Google Meet.
· Microsoft Office Applications – MS Word.
Authorized to work in the US for any employer
Work Experience
Pot Washer
Compass Group-Humble, TX
March 2021 to March 2025
· Maintained a clean and sanitized dishwashing area, adhered to strict infection control protocols and safety guidelines.
· Operated industrial dishwashing equipment and ensured proper handling and maintenance.
· Sorted and pre-rinsed soiled dishes, utensils, and equipment before loading them into the dishwasher. Dietary Aide
Healthcare Services Group-Houston, TX
March 2021 to December 2022
· Prepared food orders, ensure accuracy of special dietary requirements, and maintained clean and sanitary conditions.
· Ensured customers and families received the highest quality of service in an attentive and responsive manner.
· Worked as part of a team and interacted with diverse customers and staff members. Tray Line Server
Labor Work Solutions-Houston, TX
November 2020 to March 2021
· Assembled patient meal trays with attention to dietary requirements.
· Ensured accurate desert placement for hospital service.
· Expedited delivery process by transferring completed trays to the service window for timely distribution. Assembly Line Production Worker
Randstad-Katy, TX
September 2019 to November 2020
· Performed product assembly process within assigned work area in a team-oriented environment.
· Applied pricing labels to clothing items and ensured accurate representation of product value.
· Ensured quality meets specifications and quickly addressed quality concerns. Janitor
Riverwalk-New Orleans, LA
March 2017 to December 2018
· Performed a full range of janitorial assignments using good judgment and time management.
· Followed established procedures, methods, and practices to meet deadlines.
· Maintained high level of cleanliness and organization of all areas of the facility.
· Ensured quality control by inspecting work in progress and upon completion. Additional employment includes work at Pinky’s Sweetshop as a Customer Associate in New Orleans, LA Supervisor / Housekeeper / Lobby Attendant
Total Facility Services LLC-New Orleans, LA
June 2006 to December 2018
· Accountable for the general cleaning and upkeep of client residences.
· Prioritized and organized work and followed through to ensure duties were accomplished.
· Maintained confidentiality of proprietary information.
· Performed duties with attention to detail, accuracy, follow-through, and courtesy.
· Provided consistent, high standard services in a fast-paced, results-based environment. Security Guard Unarmed
Atlantic Security Company-New Orleans, LA
January 2017 to July 2018
· Conducted comprehensive security patrols bi-hourly to ensure the safety and integrity of art exhibits.
· Maintained detailed incident reports, documenting routine checks and any irregularities every two hours.
· Ensured a positive company image by providing courteous, friendly, and efficient customer service. Dishwasher
Harrah's Casino Buffet-New Orleans, LA
March 2016 to June 2018
· Properly cleaned and sanitized dishes, glassware, utensils, and pots.
· Maintained work area and dish machine.
· Followed rules of hygiene and food safety measures. Telephone Intake Representative
Charity Agency-New Orleans, LA
January 2007 to December 2010
A Telephone Intake Specialist is responsible for handling incoming calls, collecting essential information, and determining the next steps in the client or patient process. They ensure all interactions are professional, confidential, and efficient while maintaining accurate records and facilitating smooth communication between clients and the organization.
Key Responsibilities:
• Answer incoming calls in a timely, courteous, and professional manner
• Conduct detailed intake interviews to collect demographic, medical, legal, or service-related information
• Accurately enter data into the system or electronic records
• Determine urgency and route calls to the appropriate department or staff
• Provide basic information about services, scheduling, and procedures
• Follow protocols for emergencies, escalations, or sensitive information
• Maintain confidentiality and comply with HIPAA or industry-specific guidelines
• Update and maintain intake logs, databases, and call documentation
Required Skills & Qualifications:
• High school diploma or equivalent (some positions may require associate’s degree or relevant certification)
• Previous experience in a call center, front desk, medical office, or legal firm preferred
• Excellent telephone etiquette and active listening skills
• Strong communication and interpersonal abilities
• Proficient in data entry and office software (EMR, CRM, or intake systems)
• Ability to multitask and work under pressure
• Attention to detail and organizational skills
Preferred Qualities:
• Empathetic and patient demeanor
• Experience handling confidential or sensitive information
• Bilingual abilities (depending on client base)
• Familiarity with industry-specific terminology (medical, legal, etc.) Front Desk Receptionist
Total LLC-Patterson, LA
April 2003 to December 2005
Job Title: Receptionist
Department: Front Office / Administrative
Reports To: Office Manager or Administrator
Job Description:
A Receptionist serves as the first point of contact for clients, visitors, and guests. This role requires excellent communication and organizational skills to manage front desk operations efficiently, provide a welcoming atmosphere, and ensure the smooth running of the office.
Key Responsibilities:
• Greet and welcome guests in a professional and friendly manner
• Answer, screen, and forward incoming phone calls
• Manage the front desk and maintain a tidy, organized reception area
• Receive, sort, and distribute daily mail and deliveries
• Maintain office security by following safety procedures and controlling access
• Schedule appointments and maintain calendars
• Perform basic administrative tasks such as filing, data entry, and email correspondence
• Support other staff members with administrative needs
Required Skills & Qualifications:
• High school diploma or equivalent (associate’s degree preferred)
• Proven work experience as a receptionist or in a similar administrative role
• Professional appearance and demeanor
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with office equipment (e.g., printers, fax machines, phone systems)
Preferred Qualities:
• Friendly and approachable attitude
• Attention to detail
• Ability to work independently and as part of a team
• Discretion and confidentiality
Let me know if you want to:
• Tailor this for a specific industry (e.g., medical, legal, corporate)
• Create a resume or portfolio entry for a receptionist job
• Write a cover letter for a receptionist application
• Design a job listing for hiring a receptionist
Education
Medical Billing and Coding
Ultimate Medical Academy Diploma
January 2025 to December 2025
Skills
• POS)
• Revenue Cycle Management Posting Payments
• Medical Terminology
• CMS 1500
• Deductibles
• Electronic Health Records (EHR) Electronic Medical Records (EMR)
• HCPCS
• Accounts Receivable
• HIPAA Compliance
• Government (Medicare & Medicaid)
• Medical Office Procedures Scheduling
• Managed Care (HMO
• Workers Compensation
• Co-Pay
• EOBs
• CPT)
• CMS 1450 (UB-04)
• Front Office Operations
• Anatomy & Physiology
• Insurance Verification Insurance Claim Processing
• Collections
• PPO
• Medical Coding (ICD-10-CM
• Medical Billing
• Third Party Payers
• Co-Insurance
Contact this candidate