Customer Service Supply Chain

August **** - March ****

Customer Advocate Verizon Wireless

Resolve customer issues with shipping, billing, and device troubleshooting. Foster relationships to drive cross-selling and revenue growth, while implementing cost-saving solutions for transportation and supply chain needs. Ensure accurate billing and consistent service through access systems. Collaborate with departments on customer performance, equipment availability, and new account onboarding with monthly reporting.

September 2024 - Present

Filed student documents in both physical and electronic records promptly, including orientation forms, assessments, transcripts, resumes, job data, and transition tracking. Maintained and archived student records each fall or as directed. Handled various complex clerical and administrative tasks requiring independent judgment and knowledge of policies and procedures.

Conducted follow-up communications with students via email/phone. Managed data entry in the Student Information System (Banner) for registration, transcripts, graduation intentions, and withdrawals.

Supported campus events like Open House, Job Fairs, and Commencement, fostering a customer service mindset among ISTC staff, faculty, and community partners. High-level communicator with over 20 years of customer service, troubleshooting, and training experience across multiple industries to sustain the business. TOCCARA WILLIS

Phone: 256-***-**** Email: **********@*****.*** CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Microsoft Office Suite Google Suite ACSS

Banner WorkHub Blue Jeans

Slack

Customer Service Representative DIRECTV, Inc.

Assisted users with navigation of online help systems to complete orders and access account information.

Resolved customers' inquiries regarding products, services and account payment plans. Explained and troubleshoot equipment issues for customers. Administrative Assistant/Admissions Specialist J.F. Ingram State Technical College Outreach Advisor Calhoun Community College

Assist students with college applications, scholarship forms, and FAFSA completion. Attend college fairs, community events, and recruitment activities to represent the college and answer inquiries.

Maintain knowledge of technical and terminal programs, curriculum, and FERPA guidelines. Assist individuals from diverse backgrounds with courtesy, and consistently demonstrate conscientiousness and initiative in all tasks.

January 2023 - August 2024

March 2012 - January 2023

MBA, Human Resource Management American Public University 3.0 GPA

Bachelor’s of Science, Business Management Athens State University 3.1 GPA

Proposed, implemented, and trained new hires on responsibilities, products, and company policy. Served as liaison between new hires and the supervisory team. Curriculum Trainer West Telemarketing

Developed costing plans to perform time and attendance functions for future fiscal years. Handled large call volume with tight deadlines, internally and externally. Completed cost acquisition of components for technical support services. Patient Accounting Representative Med Assist, In September 2002 - June 2005

August 2005 - October 2008

EDUCATION

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