Customer Service Business Development

LARRY WILLIAMS

Wake Forest, NC 336-***-****

****************@*****.*** Linkedin.com/in/larry-williams-2b65b5240

Professional Summary:

Versatile and dependable professional with over a decade of experience in customer service, claims support, and business development. Proven ability to resolve complex issues, support clients across multiple platforms, and exceed performance targets in high-volume environments. Skilled in CRM tools, cross-functional communication, and team training. Recognized for consistently delivering high-quality service, maintaining composure under pressure, and building lasting client relationships. Seeking a long-term role in customer experience, support operations, or service coordination.

Core Skills:

Customer Service Support CRM Systems: Salesforce, Tableau, Clickup

Conflict Resolution & De-escalation Claims & Healthcare Navigation

Remote & Onsite Support Team Coaching & Training

Multisystem Navigation Microsoft Office, Oracle, SAP, Workday

Education:

Guilford Technical Community College Jamestown, NC

Associate of Applied Science in Entertainment Technology

Graduation: 2011

• Dean’s List honoree for five semesters

• Emphasis on media production, live broadcasting, and digital content

Experience:

Cogent Analytics High Point, NC

Senior Business Development Coordinator (May 2022 – Present)

• Scheduled client consultations for analysts and consultants

• Researched client needs using CRM and call tools

• Delivered 80–120 calls/day with a focus on client rapport and clarity

• Named 2024 Top-Performing BDC of the year, awarded all-inclusive vacation

Make It or Break It LLC Greensboro, NC

Founder/Customer Liaison (Aug 2020 – Apr 2022)

• Supported clients by consulting, coordinating, and managing virtual events

• Handled customer inquiries and issue resolution for live broadcasts and media

• Built relationships with universities and small businesses

Aerotek (Blue Cross Blue Shield) Remote

Claims Collector (June 2020 – Nov 2021)

• Processed insurance claims across multiple systems with high accuracy

• Assisted patients with provider selection and benefits navigation

• Trained new hires and supported nesting agents

• Generated daily reports for coaching and team optimization

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