Technical Support Los Angeles

Edward Maule

Orange, Ca 714-***-****

********@******.***

Technical Skills

·Software: Microsoft Intune, Microsoft Teams managed rooms, Printix Anywhere, Microsoft 365, MS Office/Data Migration/Email/SharePoint. VMware applications: GoToMyPC, Dameware, TeamViewer, LogMeIn Rescue, anti-virus programs, Mimecast, Proofpoint, Wavelink Avalanche, RSA, GlobalProtect.

·Browsers: Chrome; Safari; Firefox; MS Edge; IE; Opera

·Hardware: PCs, Laptops, IP Phones, Printers, Routers, Modems, Solstice Pod, Shortel, Mitel, and Polycom Trio phones, Motorola Gladiators and RF guns

·Networking: LAN & VPN/Remote Connectivity, TCP/IP

·Platforms: Windows, Mac OS

·Phone Support: High-Volume Help Lines, Technical Support, User Training, Complaint Handling Software Installs

·Imaging Software: Microsoft Autopilot, Kace Imaging.

Professional Experience

Child Guidance Center 8/2023 -2/2024

Helpdesk Technician

·Primary technical support contact for Users within the Santa Ana and San Clemente Offices. Responsible for User’s Computer and Printer Issues, New workstation setups.

·Setting up new users in Active Directory, Access control, Proofpoint, Shortel phone extensions, and Microsoft 365.

·Keeping company assets via Microsoft Access up to date with current users and locations.

·Managing Emergency on Call numbers Via ShoreTel application.

Cushman & Wakefield 11/2021 - 2/2023

Site Service Technician

·Primary technical support contact for Users within the Irvine Office. Responsible for User Laptop Issues, Konica-Minolta Printer Issues, equipment setup, manage on-site repair, perform functional test tasks, Hard down Equipment requests, Symphony Active Directory tasks.

·Support, diagnose, troubleshoot, and monitor User equipment, manage ServiceNow ticket system, promote positive interactive exchange, and deliver exceptional customer service.

·Managed New user Installs Via Microsoft Autopilot.

Los Angeles County Board of Elections 9/2020 – 9/2021

Field Support Technician

·Primary technical support contact for Vote Center Leads and staff with the Los Angeles County National Elections responsible for vote center operation, equipment setup, manage on-site repair, perform functional test tasks.

·Support, diagnose, troubleshoot, and monitor voting equipment, manage Cherwell ticket system, promote positive interactive exchange, and deliver exceptional customer service.

Robert Half Technology 2/2020 - 11/2020

San Diego Unified School District & Los Angeles County Board of Elections

Help Desk Analyst

·Primary technical support contact for Vote Center Leads and staff with the Los Angeles County National Elections responsible for vote center operation, equipment setup, manage on-site repair, perform functional test tasks.

·Support, diagnose, troubleshoot, and monitor voting equipment, manage Cherwell ticket system, promote positive interactive exchange, and deliver exceptional customer service.

·Provide remote troubleshooting for SD Unified School District end users with account modifications, application support, and software installations.

TILLYS Retail Company 2012 – 2019

Help Desk/Desktop Support Technician

·Oversaw all onsite and remote troubleshooting through diagnostic techniques and process of elimination.

·Served as the first point of contact for all internal and external clients with technical assistance.

·Provided software, hardware, client/server, and networking technical support.

·Managed 100 PCS, 100 Handheld Devices used for picking, packing, and organizing by department.

·Improved performance and flexibility by strategically aligning resources between departments.

·Determined the best solution based on the issues and details provided by department lead or employee.

·Maintained networks, application issues and logistics for the global network.

·Provided technical support for Micros Retail Store 21 POS systems.

·Communicated effectively with both technical and nontechnical users and patience working with frustrated users.

·Directed all unresolved issues to the next level of personnel support to ensure timely and accurate service.

·Researched solutions and equipment for each department ranging from warehouses, eCom, and administration.

·Diagnosed, troubleshot, and resolved a rand of software, hardware, and connectivity issues.

·Substantially decreased the complexity of the environment and enabled helpdesk to perform routine tasks more efficiently.

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