Software Development Business Process
Resume:
Name: Siva Naga Lakshmi Polavarapu
Contact:+1-682-***-****
Email: **************@*****.***
Linkedin: https://www.linkedin.com/in/sivanaga-lakshmi-939519292/
Summary:
Over 12+ years of experience in Software Development in various organizations with good exposure in various domains.
Around 7+ years of proven working experience on Pega PRPC v7.x, v8.x development, with gained proficiency in Pega Implementation life cycle like modeling of business process, development, testing, deployment and PRPC tool installation.
Have good experience on Activity, Flows, Decision Rules, Declaratives Rules design and
development.
Extensive experience in PRPC UI, Flow Actions, Sections and Reporting features.
Good understanding of using Clipboard, Tracer for debugging.
Involved in full life cycle of Software Development and experienced in various levels of Software
Development as Coding, Unit testing and Maintenance.
Excellent Team Player possessing Good Communication.
Good interpersonal skills, commitment, result oriented with a quest and zeal to learn new
technologies and undertake challenging tasks.
Excellent communication, self-motivation, problem solving and decision-making capabilities
Experience in Agile - Scrum and Waterfall development methodologies.
Involved in Creation of activities and steps for implementing core business logic activities, user
interfaces and agents used to automate business process.
Experienced in creation of Data Transforms and implementing functionality using functions and
Predefined methods available in Pega.
Extensive Knowledge on Healthcare Clients.
Experienced in creating Work Basket and work list
Good at implementing Decision Table, Trees, Map Values, when, Constraints, Declare
expressions.
Experienced in PRPC service and connector rules to bind together distributed systems using
SOAP SERVICE methods.
Experience in building and implementing SOAP web services and consuming external web
Services from Pega PRPC by creating Service and Connect SOAP rules.
Technical Skills:
Pega Rules Process Commander (PRPC v8.x, PRPC v7).
SQL/ORACLE DB concepts.
HTML, JavaScript, XML, PYTHON,AWS,OPENSTACK.
Education & Certifications:
Master of Computer Applications(M.C.A) from Acharya Nagarjuna University, India 2007
Pega Certified Senior System Architect (V 7)
Pega Certified System Architect (V 7)
Pega CUIS Certified(V 7).
Professional Experience:
Client: Verizon July 2024- To till date
Project Name: Verizon NR migration
Role: Pega Developer
Environment: Pega 8.7, JIRA, Oracle.
Description: Verizon use Pega Dev tool to create there application.Pega helps Retail application to manage complexity, creating an experience that’s good for clients and their customers . With Pega, compliance and onboarding new clients, adding products for existing customers, or servicing clients and account maintenance requests, Pega unifies sales, onboarding, to make application development. Are faster and creating a more direct path to revenue.
Roles & Responsibilities:
Worked on D Pages and Job Schedulers.
Implemented Integrations like Connect SOAP, Connect REST, SLA rules.
Created properties and data models for the classes.
Implemented Decision Tables, Declare expressions for automatic calculations.
Created Report Definitions for reporting purposes.
Involved in skimming of rule set into higher versions.
Testing and debugging using Clipboard and Tracer.
Developed process flows, business rules, and decision rules.
Worked closely with other developers on development challenges and resolved them.
Working with business teams to understand new enhancement requirements.
Unit Testing & Performance Testing.
Defect fixing and providing support to business users.
Handled the SIT and all lower environment deployments.
Designing & implementing innovative and out-of-the-box solutions for complex Business problems.
Involved in designing and developing of high-level application class structure in PRPC.
Worked in agile methodology, participated in sprint ceremonies like Daily scrum meeting, sprint planning, retrospectives.
Providing design and solutions to the fellow team members based on requirements.
Creation of branches for the user story development and merging them once the development and testing is complete.
Taking ownership for deployment of applications from development till production.
Involved in enabling security and access control to the application by creating different levels of access to various business users based on their roles.
Involved in drafting of design documents and implementing the class structure of the application.
Development of the proposed solution in Pega PRPC using REST API, Activities, Data Pages, Reports, Flows, Decision rules, Data transforms, Declarative rules, Sections and Flow Actions.
Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, and Performance Analyzer (PAL).
Followed Pega Guardrails in implementation phase of the application.
Participated in analysis and estimate of the business requirements and identification of gaps in the requirements.
Involved in Unit testing and Preparation of technical documents.
Interacting with external teams for file generations and other API services.
Worked on Job Schedulers, Queue Processors, SLA and Decision Rules.
Client: Vodafone, VI INDIA Mar 2022- Jan 2023
Project Name: ALIVE
Role: Pega Developer
Environment: Pega 8.4, JIRA, SQL Developer
Description: ALIVE (Agnostic Locally Integrated Virtual Engineer) will enable enhanced customer Experience and in
addition address internal challenges around delivery speed and flexibility. We have 360 degrees portal to solve the customer complaints. The customer complaints are raised as a tickets and send to the third party tool. The resolution is given ASAP the ticket is raised and it is closed as per the SLA with correct Status and it can not be reopened and Customer needs to raise a new ticket for the resolution. And also we have a Book engineer where we can book the engineer online and Book appointments.
Roles & Responsibilities:
Working with business teams to understand new enhancement requirements.
Coding (Development of rules using Pega PRPC tool)
Unit Testing & Performance Testing
Defect fixing and providing support to business users.
Working with PEGA support team to get solutions for product/compatibility issues
Handling the Production issues
Working with Onshore team and involved daily stand up's
Implemented reports for month end business audit purpose.
Handled the QA/Prod deployments
Analyzing & implementing innovative and out-of-the-box solutions for complex Business problems.
Participating in stand-up calls and actively involved in requirement analysis.
Worked with the Senior Architects to define business requirements for designing and analyzed those requirements.
Involved in drafting of design documents and implementing the class structure of the application.
Development of the proposed solution in Pega PRPC using REST API, Activities, Agents, Data Pages, Reports, Flows, Decision rules, Data transforms, Declarative rules, Sections and Flow Actions.
Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Performance Analyzer (PAL).
Followed Pega Guardrails in implementation phase of the application.
Participated in analysis and estimate of the business requirements and identification of gaps in the requirements.
Hands on experience in Standard and Advances agent.
Involved in design and development of SOAP-Service and provided WSDLs to consumers.
Involved in Unit testing and Preparation of technical documents.
Working with stake holders at other Underwriting Systems to ensure a hassle-free setup for code moment.
Leading a team of 4 and responsible for development and support of the project from offshore.
Worked on D Pages and Job Schedulers.
Implemented Integrations like Connect SOAP, Connect REST, SLA rules.
Created properties and data models for the classes.
Implemented Decision Tables, Declare expressions for automatic calculations.
Created Report Definitions for reporting purposes.
Involved in skimming of rule set into higher versions.
Testing and debugging using Clipboard and Tracer.
Developed process flows, business rules, and decision rules.
Client: LBG( Loyds Banking Group) Oct 2019 – Feb 2022
Project Name: LPI Application
Role: Pega Developer
Environment: Pega 7.2.2, JIRA, SQL Developer
Description: Loyds Bank needs to manage their Health Insurance 360 degree policy with LPI Application to the customer using the Pega 7.2 and it has various plans for their customers to provide Quote in prior for New Business and for
change policy details and Retirement policies. The LPI application was migrated from version 6 to 7 with
enhanced services cases and successfully providing service for the customers. The reusable service cases
across the application till now 31 process were in use for the users to interact with the customers. Once the declaration is finalized the customer should inform HMRC there is no prescribed form to do this and a bespoke physical letter must be sent instead. Claims are printed and packaged for a caseworker; they review the claim and make a decision; there is no view facility on NIDAC database so everything must be printed. If the customer does not contact HMRC then the provisional declaration is allowed and brought to account. Batching and payments can only be made on certain days; statements and some payment orders are printed on a single dot matrix printer. If a run fails for some reason then the NIDAC database must be recovered and the job rerun
Roles & Responsibilities:
Participate in sessions with BA’s and Code Reviews with LSAs.
Participate in weekly deployments.
Troubleshooting technical problems and conducted analysis for efficient program/ application solutions,
which support client business processes and functional requirements.
Interacted with end users and Business Analysts for understanding the Business requirements.
Designed and Created Work Flows, Data Classes, Rule sets, Rule set Versions, Activities, Activity Step
Methods, Flow Shapes, Harness rules, Layout and Sections.
Involved in debugging tools such as Tracer Tool, Clipboard and Expression Builders.
Involved in GUI, validations, Flows and Activities design using PRPC
Preparation of MLPD solution documents
Involved in deployments to SIT, pre-prod and production.
Preparing Estimations and interacting with Business and SMEs.
Creating Product rule and moving the packages and implementing Retrofit task
Worked Agents, Reports, Connect-Rest.
PRPC components like Surveys, Connect-SOAP, Connect-SQL, Reports, Agents, Flows, Utilities, Activities, Data Interaction with client to understand expectations and requirements.
Facilitate elaboration sessions to elicit business design.
Host daily standup status call for scrum team.
Facilitate code reviews. Host daily Scrum sessions with BA’s and IT.
Setup Case Management configurations - treatment plans, goals, task categories and barriers
Provide daily status to Scrum Master and Accenture management.
Taking ownership for deployment of applications from development till production.
Involved in drafting of design documents and implementing the class structure of the application.
Worked on Case Design, Stages, Steps, Flows, and Case management.
Implemented various Pages, Data Transforms, Decision tables, Decision Tree Declarative expressions, Constraints, Indexes and OOTB rules etc.
Troubleshooting technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.
Client: CBA Dec 2015 – Oct 2019
Project Name: CBA- TYME
Role: Pega Developer
Environment: Pega 7.2.1, JIRA, SQL
Description: CBA is a good Banking project, which provide services to the customers in a very quick and smart way in a Risk finance web application developed in Pega 7.1. CBA is an automated workflow for Bank underwriters evaluating
applications for finance Products and processes settlements and Premium Finance plus transactions. The
applications come from various originators via SFTP are processed. Alongside the external originators, CBA
Project also processed KYC files for Authentication purposes and evaluates. The Debt Transformation strategy will be proven by two solutions each taking a different approach and delivering business benefits. In a situation where an individual or organization finds itself in financial distress, HMRC has the ability to offer a Time to Pay (TTP) arrangement. A TTP is an agreement to pay a debt obligation over a specific period in instalments.
Roles & Responsibilities:
Worked as PEGA developer in the CBA application.
Involved in the elaboration sessions with application businesspeople.
Worked on some Flows, Activities, Data tables, Report Definitions and Decision Tables.
Packaging and promoting code to higher environment.
Participating in the weekly standup’s and Updating Confluence page for project updates.
Involved in the PEGA upgrade from 7.2 to 7.3
Worked Connect-Soap rules for integration.
Worked on Correspondence rules.
Interaction with client to understand expectations and requirements.
Facilitate elaboration sessions to elicit business design.
Worked on Case Management for Creating different work objects.
Facilitate Code Review. Host daily standup status call for scrum team.
Taking ownership for deployment of applications from development till production.
Troubleshooting technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.
Managed accessibility to users by creating Portals, Access Roles and Access Groups.
Customized and implemented default Flows, Flow actions and UI that are critical to the Business.
Lead the architecture, design, and development of enterprise Case Management application using Pegasystems Pega RULES Process Commander (PRPC).
Worked on Job Schedulers, Queue Processors and Decision Rules.
Developed applications using PRPC, which included designing Flows, using Application Accelerator, Activities, Flow actions, Harnesses, Sections, UI/UX, HTML streams, Correspondence, Decision Rules, Declarative rules and generating Reports and implemented Data Transforms.
Involved in drafting of design documents and implementing the class structure of the application.
Involved in Designing end to end work flow of Case Management
Experience in troubleshooting performance tuning of PRPC applications using Clipboard, Tracer, and Performance Analyzer (PAL).
Followed Pega Guardrails in implementation phase of the application.
Interacting with external teams for API services.
Client: A2Z Services May 2011 – Dec 2015
Project Name: A2Z Services & Engineering Service Ltd, India
Role: Devops and Python Engineer
Environment: AWS, Openstack,Java script,Python,MySql.
Description: The Finance Application of Tokio Marine HCC enables the customer to handle the credit control, invoicing and payments of various products across different lines of businesses. It acts as a one stop solution for all the requirements of the customer, enabling them to process policies across multiple LOBs and thereby increasing their productivity.
The various intents developed under Finance Application include:
The ability to search for policies across LOBs with a wide variety of filter criteria and update the policy, broker and insured information with new contacts and diary items to maintain chaser history.
Automated generation of reports with policies having overdue payments and sending of chasers to the respective brokers or the customers directly.
Generation of various invoices across LOBs for new business, endorsements and cancellations done by the various underwriting systems across LOBs and storing them at a common repository.
Processing of collection of payments through direct debit and maintaining a failure report of these so that new invoices can be reissued.
Creation of cases for line of business specific to FL and generate invoices if it is approved by Underwriter.
All the above involve integration with various external systems such as Tactical Tool, SBS Eclipse Policy Management and Image Right (paperless filing system) along with a multiple underwriting system.
Roles & Responsibilities:
Worked as Devop’s engineer to setup all the admin activities and supported add the admin actions and use automation tools to do the deployments using Devops tools.
Used Django framework.
Python code development.
Involved in Customer information module.
Involved in Customer Complaints information module.
Created web pages using HTML.
Developed the Customer Complaints application using Django Framework, which includes html code
and python code.
My main Duty is to create virtual machines using AWS.
Performing Deployments in all the Environments.
Using OpenStack and processing all the Admin related commands to perform the VMs
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