Account Manager Management

Jennifer Young

Sales Leader Account Manager

619-***-**** El Cajon, CA ********@***.*** linkedin.com/in/jennifer-young-09847a53/

PROFESSIONAL SUMMARY

High performance sales manager, salesperson and client advocate with a consistent track record of exceeding goals. Substantial experience managing top producing, collaborative teams, cultivating strong, trusting relationships with mid to high level executives and exceptional problem resolution skills. Prepared to take ownership of any situation.

AREAS OF EXPERTISE

Sales Management

Account Management

Customer Retention

Team Leadership

Client Relationships

Process Improvement

Team Motivation

Problem-Solving

Cross-Functional Collaboration

Software Implementation

Project Management

CRM Proficiency

PROFESSIONAL EXPERIENCE

MANAGER, PARTNER SALES CHANNEL August 2022 – January 2025

Mulligan Funding, San Diego, CA

Recruited by Mulligan Funding to lead a team of sales professionals in onboarding and developing broker partners and increasing sales

Managed a team of 8 Partner Relationship Managers (ISO), Representatives, and Business Development Executives at Mulligan Funding

Achieved $173 Million in sales in 2024 with 61% year-over-year growth

Collaborated closely with stakeholders from different business units on process improvements and companywide initiatives

Led hiring, training, and development initiatives to drive team success with a strong focus on funding conversion

Developed program for identifying and strategically onboarding new ISO partners that increased sales by $25 million in 2024

Demonstrated versatility and adaptability in successfully developing employees with different skill sets, personalities and levels of experience

Executed numerous special projects, including authoring the ISO sales playbook, creating the sales travel budget and designing and coordinating distribution of branded, custom awards for selected partners

CLIENT RETENTION MANAGER February 2015 – August 2022

Reliant Funding, San Diego, CA

Client retention manager for 1,600 small to medium businesses, increasing sales and fostering long-term relationships

Led retention team as a player/coach, increasing sales and conversion by driving engagement and loyalty among clients

Generated annual sales of $20 million or more, achieved President’s Club consistently, awarded Salesperson of the Year (2021) and named MVP for the entire organization (2019)

Fostered trusting, long-term relationships with merchants through expert product and marketplace knowledge, transparent communication and white glove service

Served as point of escalation for the team to resolve serious customer issues and preserve long term customer relationships

Represented the renewals department in meetings regarding process improvements, software updates including R360 custom SalesForce platform, and companywide initiatives

SENIOR ACCOUNT MANAGER February 2001 – October 2014

CCS (Formerly ZDI), Poway, CA

Account manager and department supervisor for a printing, mailing and custom software design company, overseeing production and distribution of credit union statements, retail invoices, payroll and class action lawsuit disbursement checks for large, national corporations

Forged key relationships with Value Added Resellers (VARS) and direct customers, building an account base of over $3 Million annually, including software companies, credit unions, national retailers and legal services providers

Project managed implementation of new clients and new services for existing clients in both software development and production environments

Devised and administered the production and quality control procedures for the company's largest growth business segment - payroll processing and distribution

EDUCATION

Bachelor of Business Administration (B.B.A.), Marketing, University of Phoenix, San Diego, CA

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