Service Manager Data Quality

IKECHUKWU CHUKWUEMEKA OKOLI

Flat ** Churchhill court, Rushgrove street, woolwich, London, Unite Kingdom Phone: +44(0)793-***-**** E-mail: ****************@*****.***

PROFESSIONAL SUMMARY

I am a competent and focused individual who is very capable of carrying out various forms of research. I am currently looking for an opportunity in which I can obtain hands on deck skills and knowledge through dedicated learning and effectively facilitate the desired growth of an organization. I am also Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. I have an adaptable and transformational personality with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

EDUCATION

Middlesex university London, United Kingdom (Sept. 2021-Oct 2022)

Master of Science in Biomedical Science (medical immunology) Honors: Distinction

Modules taken include.

Immunology

Immunotherapeutics and immunoassay

Advanced bioanalytical techniques

Experimental design and statistics

Biomedical ethics and law

University of Lagos Lagos, Nigeria (Sept. 2014 -Aug. 2018) Bachelor of Science in Microbiology

Honors: Second class upper division

WORK EXPERIENCE

Guy's and St Thomas' NHS Foundation Trust (Diagnostic Radiology) (08/2024-Till date)

Assistant service Manager

Line Management: I lead a dedicated team within the Radiology department, ensuring that each member feels valued and supported. I prioritize creating a positive work environment where team members can openly discuss their challenges and achievements. Regular team meetings, one-on-ones, and Performance Development Reviews (PDRs) enable me to tailor support to individual needs and foster professional growth.

RTT Validation: I oversee the validation of Referral to Treatment (RTT) data, ensuring that we meet our targets and provide timely care to our patients. This involves meticulous attention to detail and collaboration with our scheduling team to streamline processes and reduce wait times.

Responding to PALS Queries and Patient Concerns: I actively engage with Patient Advice and Liaison Services (PALS) to address any queries or concerns raised by patients. I understand the importance of patient feedback in shaping our services and strive to resolve issues promptly and effectively. This commitment helps to enhance patient satisfaction and trust in our department.

Data Quality Monitoring, Analysis, and Performance Reporting: A critical aspect of my role involves monitoring data quality and analyzing performance metrics. By identifying trends and areas for improvement, I work collaboratively with my team to implement data-driven strategies that enhance our service delivery and patient outcomes. I believe that continuous improvement is vital to maintaining high standards in our operations.

Participation in Service Improvement and Development: I am passionate about contributing to service improvement initiatives. By collaborating with colleagues across various departments, I help develop new protocols and refine existing practices. My goal is to ensure that we not only meet the needs of our patients but also exceed their expectations by delivering high-quality care.

Guy's and St Thomas' NHS Foundation Trust (Dental Reception) (09/2023- 08/2024)

Lead the provision of a high quality, comprehensive and efficient administrative service.

Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.

Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.

Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.

Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales.

Act as first point of contact with visitors to the department and respond to a wide variety of queries, often dealing with complex and sensitive issues, in a courteous and efficient manner, making referrals to senior staff as necessary.

Implement administrative policies within own work area and propose changes to working practices in own area.

Keep an accurate record of team members’ annual leave, sickness and other leave requirements.

Guy's and St Thomas' NHS Foundation Trust (Pre-operative Assessment Clinic) (11/2022- 08/2023)

PATIENT ACCESS CO-0RDINATOR

Acting as the first point of call for patient access queries for my designated specialty under the Trust.

Assisting patients via telephone with the correct completion of pre-assessment forms which involve medical history, allergies, and other health related information.

Pre-assessment appointment bookings: this involves liaising closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Being responsible for the scheduling of outpatient, elective admissions, and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust policies.

Liaising with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. - Ensuring that patients are appropriately reminded of their appointments. This may include sending reminder letters, text messages, emails or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Ensuring that each patient is treated as an individual and their individual needs are met (i.e., appropriate support is in place for their appointment, such as interpreting support or provision of transport).

Providing a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensuring that all data is inputted accurately into the computerized hospital administration system (PIMS and Ultramed) in a timely manner. - Preparation of reports using Microsoft packages. - Assisting in investigating any complaints or incidents that arise in relation to appointments or admissions for my specialty.

Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leaders. - Being responsible for the accurate input and maintenance of confidential data on relevant Trust IT systems.

Training/ providing advice and support to new or less experienced employees on administrative duties.

Arc hospitality (09/2021- 08/2022)

HOSPITALITY STAFF/ CUSTOMER SERVICE ASSISTANT

Involved in performing hospitality duties such as waiting, serving food to guests etc.

Involved in food preparation during match days at major stadiums like the Etihad stadium, old Trafford, christie private care hospital.

Meeting and seating customers during events and also relaying information to the staff and dealing with complaints if any arise.

Serving customers, clearing tables, and checking that customers are satisfied with the service received.

TURNER RIGHT Ltd, LAGOS, NIGERIA (08/2020- 09/2021) QUALITY CONTROL ANALYST

Performed duties such as microbiological bioburden testing of finished products and raw materials using aseptic techniques.

Microbiological and analytical methods to facilitate in-process testing and final release testing such as Endotoxin and Sterility supporting the release of products.

Maintained the quarantine area to ensure that all non-conforming, rejected material, and material waiting for inspection are clearly labeled with status.

Conducting quality check procedures on laboratory investigations and studies, ensuring that the outputs adhere to strict standards and internal regulations.

Treatment of portable water, testing documentation and release of portable water as sewage (Effluent).

Performed microbiology testing and quality support functions to support batch release according to establish scheduling and communication tools.

Interpretation of test results and comparison to established specifications and control limits, with recommendations on appropriateness of data for release.

Afrab Chem ltd, Lagos, Nigeria (01/2019-08/2020) JUNIOR MICROBIOLOGIST

Obtaining samples for testing from the packaging line and manufacturing areas at regular intervals.

Quality control of water, raw materials, finished products (tablets, suspension) and production areas.

Routine quality check of water for coliforms and other pathogens.

Calibration of equipment’s as per SOP of respective equipment’s.

Environmental monitoring by bio-burden test.

Investigated samples containing pathogens, total aerobic plate count, and total yeasts and molds Prepared fresh media as necessary per SOP requirements including growth promotion and sterility testing

NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL, Nigeria (08/2016 - 12/2018)

JUNIOR MICROBIOLOGIST

microbial analysis of food and water samples including alcoholic beverages which were imported into the country or locally made ones before they distributed in the open market.

Quality control analysis of food and water samples

Pronounce the quality and safety of Products after appropriate analysis.

Also, I was in the team making sure that factories and industries adhere to standard laboratory procedures.

Conduct appropriate tests and ensure compliance with standard specifications designated and approved by the Council for effective control of quality of regulated products and their raw materials as well as their production processes in factories and other establishments.

Undertake appropriate investigation into the production premises and raw materials for regulated products and establish relevant quality assurance systems, including certification of the production sites and of the regulated products.

SKILLS & PROFICIENCY

Strong ability to balance multiple priorities with excellent time management skills.

Technical knowledge and experience in related field

Able to maintain good turnaround time (TAT) and on time delivery (OTD).

Able to maintain the highest quality standard all the time.

Ability to perform modern laboratory analysis such as ELISAs, PCR, Flow cytometry, magnetic bead technology etc.

RESEARCH PROJECT & SEMINARS

BSC Project: Use of sugar cane bagasse as a source of carbon to grow actinomycetes isolated from decaying sawdust. University of Lagos, Lagos, Nigeria.

Research Seminar: Microbial Alchemy (The use of microorganisms to recover precious metals). University of Lagos, Lagos, Nigeria.

MSC Project: Comparison of the effectiveness of intact Human chorionic gonadotropin (HCG) in driving regulatory T-cell differentiation in female mice versus male mice. Middlesex University, London, United

Kingdom.

REFERENCES

Available on Request

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