Social Media Customer Service

SARAH SMITH

P 770-***-**** E *******@*****.**

m A

**** **** **** ***

Stone Mountain, GA

30087

Z

PROFILE

Owner and manager of business with multiple locations, with more that 20 years of demonstrated experience leading businesses to achieve record breaking sales and growth. Equipped in building and leading highly skilled teams, executing successful sales and marketing strategies, and developing business through prospecting, relationship building, and operational excellence.

KEY SKILLS

● MARKETING

● PROJECT MANAGMENT

● BUDGET PLANNING

● SOCIAL MEDIA

● PLANNING

● OPERATIONS MANAGEMENT

● CUSTOMER SERVICE

● CPR

● EMERGENCY FIRSTAD & OXYGEN

EXPERIENCE

Owner, (Just Styles, Nails Galore, The Gallery Salon & Retreat)

Owner and manager of multiple salons managing the overall business operations and leading a client-based team of 20 to deliver a quality customer experience

Grew revenue to over 5% each year leading the business to attain and exceed expected growth

Achieved 100% client satisfaction through client tailored services, including “Best of the Hudson Valley”

Enhanced brand awareness through robust marketing

campaigns, key partnerships and social media.

Operations Manager, (Fun Excess)

Managed, audited budget and implemented financial

guidelines

Supervised team of 6

Managed daily operations of facility to ensure safety, efficiency and superior service to clients

EDUCATION

Gilroy High School 1991-1995

Dutchess Community College 1995-1997

Beauty School of Middletown 1999-2000

Birthday University 2018

Lifeguard Certification

BLS

CPR

Emergency Oxygen

REFERENCES

[Available upon request.]

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