Natalie Flores
*** **** ****, *********, ** *****
346-***-**** ****************@*****.***
Bilingual: English & Spanish
Professional Summary
Dedicated and customer-focused professional with hands-on experience in customer service, cashiering, and hospitality. Skilled at resolving concerns with empathy and professionalism. Bilingual in English and Spanish, with strong communication, multitasking, and technical skills. Thrives in fast-paced environments while maintaining accuracy and a positive attitude. Core Skills
- Bilingual: English & Spanish
- Customer Service & Complaint Resolution
- Cash Handling & POS Systems
- Microsoft Office & Typing
- Time Management & Multitasking
- Teamwork & Leadership
- Phone & Front Desk Etiquette
Work Experience
Cashier & Customer Service Representative
Foodtown - Cleveland, TX
February 2023 - May 2023
- Delivered high-quality service in-person and over the phone, resolving customer concerns with empathy.
- Processed cash, card, and digital transactions accurately and efficiently.
- Maintained 100% cash register balance across all shifts.
- Supported team workflow to meet store performance and cleanliness standards. Server / Hostess / Cashier
BreWingZ - [City, TX]
September 2023 - February 2025
- Provided attentive and friendly service to ensure an exceptional guest experience.
- Managed multiple tables and orders efficiently during high-traffic hours.
- Resolved guest issues calmly and professionally, enhancing customer satisfaction.
- Communicated clearly with kitchen and staff to ensure accurate and timely service.
- Demonstrated strong menu knowledge and made personalized food recommendations. Education
High School Diploma
Frederick A. Douglass Learning Academy - Cleveland, TX Graduated: 2023
Additional Highlights
- Quick learner with strong adaptability and a positive work ethic.
- Committed to supporting teams and customers with professionalism and care.
- Interested in growing into a career that supports children and families in meaningful ways.