Customer Service Representative

Natalie Flores

*** **** ****, *********, ** *****

346-***-**** ****************@*****.***

Bilingual: English & Spanish

Professional Summary

Dedicated and customer-focused professional with hands-on experience in customer service, cashiering, and hospitality. Skilled at resolving concerns with empathy and professionalism. Bilingual in English and Spanish, with strong communication, multitasking, and technical skills. Thrives in fast-paced environments while maintaining accuracy and a positive attitude. Core Skills

- Bilingual: English & Spanish

- Customer Service & Complaint Resolution

- Cash Handling & POS Systems

- Microsoft Office & Typing

- Time Management & Multitasking

- Teamwork & Leadership

- Phone & Front Desk Etiquette

Work Experience

Cashier & Customer Service Representative

Foodtown - Cleveland, TX

February 2023 - May 2023

- Delivered high-quality service in-person and over the phone, resolving customer concerns with empathy.

- Processed cash, card, and digital transactions accurately and efficiently.

- Maintained 100% cash register balance across all shifts.

- Supported team workflow to meet store performance and cleanliness standards. Server / Hostess / Cashier

BreWingZ - [City, TX]

September 2023 - February 2025

- Provided attentive and friendly service to ensure an exceptional guest experience.

- Managed multiple tables and orders efficiently during high-traffic hours.

- Resolved guest issues calmly and professionally, enhancing customer satisfaction.

- Communicated clearly with kitchen and staff to ensure accurate and timely service.

- Demonstrated strong menu knowledge and made personalized food recommendations. Education

High School Diploma

Frederick A. Douglass Learning Academy - Cleveland, TX Graduated: 2023

Additional Highlights

- Quick learner with strong adaptability and a positive work ethic.

- Committed to supporting teams and customers with professionalism and care.

- Interested in growing into a career that supports children and families in meaningful ways.

Contact this candidate