Sales Representative Consultant

***** ********* **, **********, ***, ***** •

*************@*****.*** • 713-***-****

MICHAEL WILLIAMS

Remote Sales Representative Senior Sales Consultant PROFESSIONAL SUMMARY

Remote Sales Representative with over a decade of extensive expertise in B2B and B2C sales, strategic planning, and client management. Demonstrates strong skills in virtual selling and team leadership, consistently exceeding sales targets and fostering client satisfaction. Aspires to leverage innovative consultative approaches and proven sales techniques to drive revenue and enhance client relationships in a remote setting.

EMPLOYMENT HISTORY

DESIGN/SALES CONSULTANT Jan 2024 - Present

Statewide Remodeling Houston, TX

SALES REPRESENTATIVE Jul 2022 - Jan 2024

Quality Home Products of Texas Houston, TX

• Delivered product demos and water filtration consultations across a large service area.

• Maintained over 40% close rate; consistently earned top-tier monthly sales awards.

• Adapted sales process to include remote follow-ups, scheduling, and closing. VICE PRESIDENT OF SALES & BUSINESS DEVELOPMENT Jun 2015 - Jul 2022 Gulf Utility Service Houston, TX

• Oversaw business development and sales operations for municipal and private utility clients.

• Managed 25 key accounts and led a 40-person team with a $50M budget.

• Secured $2.3M in new recurring monthly business

Conducted in-home consultations for remodeling projects, achieving a 46% close rate and enhancing customer satisfaction through tailored designs.

Leveraged CRM tools to manage sales pipeline, ensuring timely follow-ups that resulted in noticeable improvements in client engagement.

Collaborated with clients to refine design concepts, fostering strong relationships and driving repeat business through exceptional service.

Presented innovative remodeling solutions to clients, effectively communicating value propositions that led to a ranking of #4 among 122 sales reps nationwide.

Provided exceptional customer service by actively listening to client needs, resulting in meaningful progress towards project completion and client satisfaction.

Executed strategic consultations that tailored remodeling solutions, boosting customer satisfaction and contributing to a top- tier close rate.

Executed targeted product demonstrations, enhancing customer engagement and achieving record-high sales conversions. Introduced a streamlined follow-up system, improving client retention and contributing to a noticeable increase in repeat business.

Cultivated strong relationships with clients through personalized consultations, leading to substantial improvements in customer satisfaction.

Analyzed sales data to identify trends, enabling strategic adjustments that resulted in a marked increase in overall sales performance.

Fostered a collaborative environment by sharing best practices with team members, contributing to a more effective sales strategy.

Enhanced product demonstration techniques, leading to record-high customer engagement and improved sales performance. EDUCATION

HIGH SCHOOL DIPLOMA

Cypress Springs High School Cypress, TX

COURSES

CLASS B WATER TREATMENT LICENSE May 2027

Texas Commission on Environmental Quality Water Treatment Authority CLASS B WASTEWATER TREATMENT LICENSE Dec 2026

Wastewater Treatment Authority

SKILLS

Remote Selling (Expert), Virtual Selling (Experienced), B2B Sales (Skillful), B2C Sales (Expert), Salesforce (Experienced), CRM (Expert), Account Management (Expert), Strategic Planning (Experienced), Team Leadership (Expert), Microsoft Office (Experienced), Zoom (Experienced), Teams (Experienced), Pipeline Management (Experienced), Sales Operations (Experienced), Business Development (Experienced). Developed remote business processes and reporting systems for client communication.Spearheaded sales strategy, achieving a significant increase in market share and enhancing client retention through targeted outreach. Analyzed client feedback to refine service offerings, resulting in measurable improvements in customer satisfaction and loyalty.

Implemented a CRM system that streamlined account management processes, boosting team productivity and ensuring timely client engagement.

Fostered cross-departmental collaboration to align sales initiatives with operational capabilities, driving consistent business growth.

Cultivated a high-performing sales team by providing mentorship and training, fostering a culture of continuous improvement and achievement.

Spearheaded sales initiatives that enhanced client retention, leading to a substantial growth in recurring revenue and market presence.

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