Customer Service Representative

Whitney Jarrett

Customer Services Representative

PROFILE

A amiable and dedicated customer service representative with extensive experience in Account Administration, Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned. EXPERIENCE

Randstad- Customer Service Representative Remote - 2024-2024

• Collaborated on optimizing Medicaid system processes, improving claim processing efficiency by 20% over six months.

• Empowered 200+ Medicaid users to navigate their benefits, enhancing access to essential healthcare resources by 30%.

• Successfully processed 50+ prior authorization requests monthly, improving approval rates by 30%.

• Executed over 150 CPT code lookups weekly, enhancing billing accuracy and streamlining the claims process.

• Streamlined claim status inquiries for 50+ providers, improving response time by 30%.

• Identified customer AAA AUTO needs CLUB and increased GROUP Dispatcher product knowledge, Remote- 2022-boosting 2023 satisfaction ratings by 20% through effective education on features and benefits.

• Resolved over 200 customer service requests weekly through proactive phone support, enhancing customer satisfaction by 15%.

Comcast Customer Services Representative Remote-2021-2022

• Efficiently managed over 100 inbound calls weekly in a fast-paced environment, enhancing customer satisfaction by 20%.

• Delivered outstanding support to over 200 customers weekly, achieving a 95% satisfaction rating while updating account information.

• Delivered timely technical support, resolving 90% of inquiries via soft-phone and live chat.

EDUCATION

Eisenhower High School, Decatur Illinois- High School Diploma,2012 SKILLS

• Support

• Salesforce

• Order and Refund Processing

• Data Entry

• Technical Support

• Billing

• Efficient and Detail-Oriented

• CRM Software

• LiveChat Support

• Understanding Customer Needs

• Creative Problem Solving

• Call Documentation

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate