Customer Service Representative

Ashley Guzman

Union Gap, WA *****

********************@*****.***

+1-509-***-****

Professional Summary

#readytowork

Authorized to work in the US for any employer

Work Experience

Retail Merchandiser

Sas retail odyssey-Yakima, WA

January 2020 to January 2022

• Conducted regular store visits to ensure compliance with brand guidelines and standards for product placement and signage

• Trained store staff on proper merchandising techniques, ensuring consistent execution across multiple locations

• Utilized visual merchandising software tools to develop floor plans that maximized traffic flow and highlighted key products or promotions

Bank Teller/Customer Service Representative

Bank of America-Yakima, WA

January 2013 to January 2015

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments

• Balanced cash drawer daily with zero discrepancies over XX months

• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities

• Promoted bank products and services to customers based on their financial needs and goals

• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times

• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers

Education

High school or equivalent in None

Heritage High School-Toppenish, WA

January 2012 to January 2014

Skills

• Banking

• Customer Support

• Cash handling

• Sales

• Communication skills

• Computer Operation

• Hotel experience

• Customer Care

• Front desk

• Customer Service

• Upselling

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