Business Development Customer Service
Resume:
PATIENCE NDIDI IKE
No * Wathanafa Street Old Karu Road, Karu, Abuja.
************@*****.***
CAREER OBJECTIVE
I am a dedicated professional with over five years of extensive experience in business development and administration, corporate services, sales, property management, protocol, procurement and project development. Throughout my career, I have honed my skills and expertise in these areas, enabling me to contribute significantly to the organizations I have worked with. Ultimately, my goal is to be a part of a dynamic organization where I can leverage and utilize my management skills, experiences, and dedication to help achieve corporate goals and objectives, contribute to organizational success, and find fulfillment in my work while also pursuing personal and professional growth.
EXPERIENCE
Geometric Power: Aba Power Limited Electric, Abuja, Nigeria
Position: Admin and Corporate Services Manager, Procurement Support, Protocol Officer, Customer Service Operator, Process Improvement Strategist and Executive Assistant to the MD (March 2021 – Present)
Key Responsibilities
Managing the MD with daily administrative duties and complete a broad variety of administrative tasks that include managing an active calendar of appointments.
Communicating with the general staff on the MD’s behalf and coordinate logistics with high-level meetings both internally and externally.
Communicating directly and on behalf of the MD with Board members, donors, foundation staff, and others on matters related to programmatic initiatives as directed.
Taking all the minutes of meetings attended with the Managing Director.
Composing and preparing correspondence and compiling documents for meetings.
Overseeing procurement chain and processes
Drafting reports, letters of solicitation, proposals; prepare and coordinates oral and written communication with donors and prospects.
Preparing budgets for admin and corporate services department
Arranging complex and detailed travel plans, itineraries and visa processing for staff members.
Handling organization’s protocols and logistics.
Planning of events and coordination as well as developing events protocols
Scouting partnerships for projects development.
Negotiating on behalf of the organization and represent the company at public events.
Preparing reports and submissions about the organization’s resources and operations.
Responding to customer inquiries and requests to provide service information.
Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Monitoring procurement process from requisition to delivery
Negotiating with suppliers and vendors
Ensuring cost-effective purchasing
Maintaining supplier relationships
Ensuring compliance with company policies and regulations
Managing stakeholders’ contracts and agreements
Coordinating with all departments for corporate services support
Assisting with staff management.
Process strategy review and improvement analysis
Offering advice and support to senior management.
Conducting staff meetings to communicate policies and promote teamwork.
Umuode Skill Acquisition, Enugu state, Nigeria
Position: Project Manager (September 2024 – Present)
Key Responsibilities
Recruitment and selection of new hires
Organize train the trainers program
Identification and selection of materials needed for the center
Review and standardization of training course curriculum
Weekly visitation to the center for monitoring and evaluation
Process review and improvement
Creation of policies for operations
Writing weekly report on center’s performance to the Executive Director
Liaising with the center manager to identify center needs and challenges
Dewdrop Foundation (NGO), Abuja, Nigeria
Position: Programme Support (March 2021 – Present)
Key Responsibilities
Execution and anchoring of projects from start to finish (programme implementation)
Preparing budgets for projects
Seeking collaborations with other NGOs for possible events and participation
Participating in campaigns with other NGOs for awareness creation
Taking minutes of every event and proper documentation
Writing and submitting of project/activity reports and documentation
Representing the NGO in all workshops and events
Working together with the team on grants application
Booking appointment on behalf of the Executive Director
Dewdrop Institute, Abuja, Nigeria
Position: Support Officer (March 2021 – Present)
Key Responsibilities
Developing course contents for learning/training
Organizing events and workshops
Planning learners and trainers’ induction
Business development support
Marketing training cohort on behalf of the institute
Taking minutes
Awada Nobe Enterprise Nig. Ltd, Abuja, Nigeria
Position: Sales and Business Development Manager (September 2017 – February 2021)
Key Responsibilities
Recruiting, selecting and training new sales representatives
Driving Initiatives for business development
Developing sales strategies to reach sales target and acquire new customers
Preparation of budgets and approval of expenditure
Marketing products
Advertising and sales promotion of products
Swift distribution and delivery of goods to consumers destinations
Overall supervision of all business activities
Ensuring a good customer/staff relationship
Supply chain management
Routine inventory on products
Process review and improvement strategist
Weekly report writing to the CEO
The Presidency: Bureau of Public Enterprises, Abuja, Nigeria
Department: Administration and Facility Management - NYSC (April 2016-May 2017)
Position: Administrative Officer
Key Responsibilities
Overseeing the upkeep of equipment and supplies
Making sure the buildings and grounds are maintained which entails daily and weekly cleaning schedules as well as determining and scheduling repairs, renovation projects, waste reduction improvement and safety inspections.
Negotiating with outside vendors for supplies, repairs and other measures.
Filing of documents.
Receiving and dispatching of office Memos
Producing and distributing correspondence memo and letters
Handling concurrent activities and other related tasks efficiently
Contributing to team effort by accomplishing related results as needed
Peter Okolo and Company, Abuja, Nigeria
Department: Property Administrator- Internship (2013)
Key Responsibilities
valuation exercises
Property Management
Property inspections and Inventories
Agency
Facility Management
Liaising with clients on status of property
Negotiating with clients on property value
Marketing of Properties through social media and flyers
Report Writing
Documentation and keeping of records
EDUCATIONAL QUALIFICATION
Federal University of Technology Minna, Niger state, Nigeria
B.Tech (Hons), Estate Management; 2010-2015
Government Science Secondary School Pyakasa, Abuja, Nigeria
Secondary School Certificate Examination (SSCE) 2005-2008
United Nursery and Primary School Karmo, Abuja, Nigeria
First School Leaving Certificate (FSLC) 1996-2002
CERTIFICATIONS
Strategic Business Management April 2023
Business Analytics with Excel April 2023
Diploma in Operations and Project Management October 2023
AWARD
Brand Champion, Geometric Power Group June 2024
SKILLS AND COMPETENCE
Program management
Data analytics in business
Digital marketing
Computer proficiency: Use of Microsoft word and power point
Sales management
Procurement
Customer service oriented, stress tolerance, patience and integrity.
Good management skill
Analytical, innovative, result oriented and resourceful.
Creativity and initiative ability
Ability to work independently with little or no supervision as well as a team player
Excellent writing and communication skills.
Knowledge of purchasing, supplies, logistics and equipment repairs.
Organizational and time management ability
Excellent time management
Discretion and diplomacy
PROJECTS
Urban gardening sensitization project for seenagers 2021
Course development for Dewdrop Institute by City and Guilds 2022
Umuode Skills Acquisition center 2024
INTEREST/HOBBIES
Social Development, Travelling, Writing and Reading
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