Client Service Customer
Resume:
ABOUT ME
Experienced Client Service
Administrator with a strong
track record in data
management and customer
relations, eager to bring 9+
years of expertise to a
dynamic team. Holds an
Accounting Science Diploma
and N6 in Financial
Management.
SKILLS
PROFICIENT IN COMPUTER SKILLS
STRONG COMMUNICATION
EFFECTIVE TEAM PLAYER
ADAPTIVE & FLEXIBLE
SKILLED PROBLEM SOLVER
LANGUAGES
ENGLISH
REFERENCES
DILLAN PETERSON
Client Services, Oldmutual
VUYO MASIZA
Supervisor, Capfin
T: 087*******
MZOXOLO NGANTWENI
Supervisor, EdgarsClaremont
T: 078*******
PERSONAL DETAILS
Date of birth
17 Jan 1989
Nationality
South African
Marital status
Single
WORK EXPERIENCE
CapeTown
Sep 2018 - Present Customer-focused, positive customer service associate who can take end-to-end ownership of assigned
customer requests and deliver prompt resolution
primarily through mail and chat channels. Assist our client in Landing and Banking [money account]. Handle customer inquiries via multiple channels promptly and in line with service standards through Calls, email, live charts, EMS (enquiry management system) and any other. Maintain accurate customer account information. Strive for First Contact Resolution in all interactions. Document customer interactions accurately in operating systems. Escalate queries to the relevant areas and keep clients updated on progress via ems or telephone. Manage own development to increase own competencies. Contact
clients for overdue account collections. Conduct post- call surveys to gather feedback.
Capetowm
Sep 2013 - Aug 2018 Assist Client telephonically, Inbound and Outbound. Capture and input data. Report communication
equipment issues. Answer phone calls and verify client information. Explain procedures, answer questions, provide information to clients. Assist with loan
applications, ensuring accurate information, a ordability assessment, and explanation of terms and conditions. Contact clients to o er loans.
Capetown
Mar 2010 - May 2011
Answered and directed incoming calls, took messages. Managed filing, inventory, mailing, and database systems. Oversaw cash book accounts and reconciled subsidiary accounts. Prepared trial balance and reconciled general ledger entries. Coded documents following company
procedures. Maintained historical records and filed documents. Posted documents with accuracy and correct codes.
Capetown
Jun 2011 - Mar 2012
Processed daily cashbook transactions and conducted monthly reconciliations. Filed electronic bank statements monthly. Managed Petty cash processing and
reconciliations in Pastel. Proficient in Advanced Excel. Handled full cashbook functions. Provided telephone support, message-taking, and call direction. Managed filing, inventory, mailing, and database systems.
Capetown
Jan 2016 - Dec
2022
Process payments via various methods and issue receipts promptly. Manage cash drawer accuracy and availability of change at shift start. Welcome and assist customers with inquiries and policy details. Address and resolve
customer concerns e ectively.
EDUCATION
Eastern Caoe
2007
Capetown
2009
CapeTown
2023
OLD MUTUAL Client Service Consultant and Administrator CAPFIN Customer Service
LEAP MATHS AND
SCIENCE SCHOOL
Assistant Bookkeeper
LAVENDAL AND
ASSOCIATES
(REGISTERED
ACCOUNTING AND
AUDITORS)
Cashbook Clerk
EDCON [EDGARS] Casheir
ZWELANDILE HIGH Matric - 12
NORTHLING
COLLEGE
N6 in FINANCIAL MANAGEMENT
UNISA Diploma In ACCOUNTING SCIENCE
AZIPHELI
NGQWEBO
CLIENT SERVICE ADMINISTRATOR
Kraaifontein, Capetown, 7570,
South Africa
********@*****.***
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