Customer Service High School
Resume:
JOURNALIST
KRISTEN
SAAVEDRA
CONTACT INFORMATION
*************@*****.***
https://www.linkedin.com/in/kristen-s
aavedra-699a75301/
SKILLS
LANGUAGES
English
Spanish
PROFILE
After graduating from North Bergen High School, I pursued a bachelor's degree in journalism with a minor in English at Rutgers University. During my 3rd year attending the university, I secured an internship with the school's publishing department. There I developed my skillset pertaining to most media fields. During my years within the customer service industry, I refined my interpersonal skills, handling challenging situations with poise, and adhering to protocol meticulously. This coupled with the fast-paced environment has honed my ability to adapt swiftly and thrive under pressure. My innate sociability and penchant for storytelling render journalism an ideal match for my inherent capabilities. I am deeply intrigued by the opportunity to explore people's narratives through interviews and narrative crafting. With strengths rooted in leadership and customer service, complemented by my passion for communication, I stand ready to enhance any team's success. Driven by a relentless pursuit of growth and excellence in my chosen field, I am committed to making meaningful contributions.
EXPERIENCE
SERVER
Texas Roadhouse . Old Bridge, NJ Sep 2021 - Present HEAD HOSTESS
Landry's Inc. New Jersey Apr 2014 - Jun 2021
THE CHART HOUSE:
MORTON'S STEAKHOUSE:
DOS CAMINOS:
JOURNALIST INTERN
Nuance Magazine. Newark, NJ Sep 2020 - Dec 2020
EDUCATION
HIGH SCHOOL DIPLOMA
North Bergen High School. North Bergen, NJ 2010 - 2014 JOURNALISM AND ENGLISH BA
Rutgers University. Newark, NJ Sep 2017 - Sep 2023 Writing
Communication
Experience with Customer Service
Social media
Able to work in a fast pace
Quickly adapt to an environment
Well organized
Interviewing
Editing
Investigative
Fact-checking
Research
Meeting deadlines
Provided exceptional customer service to ensure guest satisfaction and repeat business.
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Proficiently multitasked in fast-paced environment to deliver food and beverages promptly.
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Collaborated with team members to maintain a clean and organized workspace.
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· Adapted to different dining styles and needs to provide personalized service. Trained new hostesses on greeting guests, seating arrangements, and phone etiquette.
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· Developed training materials for hostess staff.
Monitored hostess performance and provided constructive feedback for continuous improvement.
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· Motivated staff to achieve challenging objectives in fast-paced environments. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing customer retention.
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Successfully managed reservations and seating arrangements for the busy restaurant, ensuring optimal guest satisfaction.
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Collaborated with management to implement new host training program, leading to improved team performance.
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· Implemented efficient seating strategies to maximize restaurant capacity. Supervised a team of hostesses, demonstrating strong leadership and communication skills.
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Processed various forms of payment, including credit cards, cash, and gift certificates, while providing accurate change for cash transactions.
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Vigilantly observed guests for signs of intoxication, promptly alerting management to any concerns.
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Facilitated efficient service by promptly notifying servers of newly seated parties.
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· Utilized OpenTable to record table availability after each seating. Conducted regular table checks every twenty minutes to ensure optimal customer readiness and coordinated with servers to maintain service quality.
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Ensured seamless flow of restaurant operations by managing waitlist, reservations, and guest seating.
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Collaborated with management to create and implement training programs for hostess staff members.
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Skilled in creating seating charts and managing reservations for busy restaurant shifts.
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Experienced in providing exceptional customer service and resolving any issues that may arise.
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Excellent communication skills in training team members on restaurant policies and procedures.
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Conducted interviews with sources for news articles, maintaining accuracy and professionalism.
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Assisted with research and fact-checking to ensure high-quality journalism standards.
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Participated in editorial meetings to pitch story ideas and collaborate with senior reporters.
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Wrote and published articles for online platforms, covering various topics with engaging content.
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· Capitan of the cross country team (4 years)
Contact this candidate