Data Entry Application Development

Anurag Pandey Mobile : =704-***-****

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A BRIEF OVERVIEW

Middle level assignments in operations/process management/business analysis/ client servicing& cost minimization. Continuous learning and implementing the same for mutual benefit. ORGANISATIONAL DETAILS

CITIZENS SERVICE EXCUTIVE IN TCS JUL-2016 TO Till date Client -Ministry of External Affairs (MEA)

Organization: Tata consultancy services Limited (TCS) Current Responsibilities:

To understand the functional requirement of the internal and external stakeholders and communicate the same to application development team.

To gather requirement for the development of the portal and to interact with the developer for the Development of the same.

Managing Documentation & to review test cases prepared by application development team. Managing Data Entry Activities and To suggest enhancement and improvement in the current system through detailed study of the

application and submit the report to application development team. To devise and implement plans, processes and strategies for better operations in the Branch offices. Executive Summary-

3 Years experience in Business operations, process management, and business analysis. Managing the entire service operations, interacting with clients, resolving escalations Managing site from scratch to sustenance phase.

Experience in team management

Key Skills & competencies

Process Management Escalations Management Client Management Service Level Management Resource Management Incident and Problem Capacity and Performance Project Management

Cost control and Decision making

Core Competencies

Overseeing operations management and ensuring that customers issue are cleared within limited time frame.

Monitoring service delivery mechanism and ensuring SLA compliance MIS & data analysis to minimize cost of project operations. Ensuring compliance to all Security & administrative procedures Resolve and /or escalate customer queries and issues to concerned personnel. Manage roster of Associates and ensure job rotation. Directing team towards vendor management, cash management, and administrative issues. Managing expense within approved budgets of the branch/PSK Monitor and ensure all service delivery activities at the branch. Managing Documentation and Data Entry Activities.

Feedback collection, analysis and suggesting improvements Handling escalated technical issues, undertaking effective measures for alleviating them. Excellent team player – can work collaboratively in team. Potential to drive team towards result Oriented efforts.

Quick learner and strong analytical skills

Coordination with the Government Officials at branch. Technical Support/ Client Servicing

Daily monitoring of operations, customer’s meets, feed back from customers for significant measure to enhance customer satisfaction levels and service quality reviews. Conducting internal process audits & process reviews for ensuring strict adherence to the process Parameters/systems and security compliance.

Testing, analyzing & reporting troubleshooting issues of application software to software team. Analyzing reasons to enhance service delivery model/malfunction and directing subordinates to rectify the defects.

Team Management

Briefing the team members about the benchmarked service level metrics, customer complaints, methods of resolution, their performance, scope for improvements etc. updating the team members about basics connected with soft skills/processes. Quality Management

Adherence to all security compliance processes.

ensuring that the SLA committed to client is met.

Professional Achievement

Accomplished Degree in Masters of communication specialization in Project Management from AMITY UNIVERSITY

Accomplished Degree in BACHLOR OF COMMERCE . LUCKNOW UNIVERSITY Accomplished Diploma in Non-life insurance from TCS Business Domain Academy. Accomplished Certifications in Business Consulting & Business Analysis from TCS Business DOMAIN ACADMEY

Position: Senior Executive

Project: Ministry of Corporate Affairs (MCA21)

Work Station: TATA CONSULTANCY SERVICES (TCS)

Facilitating the professionals primarily Company Secretaries, Chartered Accountants in their concern issues.

channelizing all business operations activities in vital levels and Follow-up on the activities assigned to team members in branch.

addressing client complaints with respect to quality and service level achievement. Monitoring and tracking delivery on key issues/errors across process. Take ownership of reporting functions – internal/External reports Change Management (As-Is and To-be Analysis) and Process Excellence (Process Framework Delivery Model).

Periodically MIS preparation and daily/weekly performance analysis Responsible for close interaction with the project lead on the project to ensure that all changes to the Requirements get translated to the documentation

Participating in various process improvement initiatives should take a task of completion within defined parameters.

Testing, analyzing & reporting troubleshooting issues of application software to software team. April 2015 – JUL 2015 worked with “STAR SPORTS” as a senior office & Business operations Executive.(INTERNSHIP)

looking after Banking transactions & interactive liaison with Bankers. Booking of expenses on actual and on accrual basis. Preparation of Trading a/c, Profit & Loss Account and Balance Sheet. Issuance of bills and booking of revenue thereof.

Compilation of financial information for the Management. Interaction with the various agencies like, Income Tax, Sales Tax, Excise and Government Departments.

ANURAG PANDEY

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