Customer Service/ title clerk

Resume of: Chantal McKelvin

Candidate Location (City/State): Columbia, SC 29223

Onsite/Remote/Partially Onsite (if partially onsite, how many days per week/month): Available for Onsite

Candidate Phone Number: 803-***-****

Candidate email address: ***************@*****.***

Previous FTE/Contractor (Yes/No – specify which one applies): No

Cleared for Rehire per MSP (Yes/No – only applies for FTE rehires): NA.

Previous Client Hiring Manager (if applicable): NA

Highest Level/Form of Education Completed: High School Diploma

Licenses and Certifications held (when applicable for the position): NA.

Provide the total number of months of relevant work experience as well as the total number of months at each assignment (I/S Only): N/A

Salary Requirements: N/A

Planned PTO: NA

Summary:

Customer Service professional dedicated to providing quality care and ultimate customer satisfaction.

Educated members about recertifying their Medicaid enrolment.

Took 35 to 40 inbound calls in a call center environment caring and consoling customers

Provide customers with updates on their policies and liability determination for claims.

Making reports on daily basis regarding potential customers who are checking in checking out.

Reviewing each applicant's application to confirm that the financial statements and other personal information are accurate.

Used Excel in tracking the members and inputing information.

Used database to input supplement for employees.

Used excel to make spreadsheets, pivot tables, familiar with using formulas and have experience with MS SharePoint as well.

Keys pertinent data onto formatted screens within the computer system; verifies the accuracy and completeness of data

Proficient in using Microsoft Outlook,Windows, Microsoft Excel, Knowledge in Microsoft Word and Outlook, Microsoft Word, Microsoft Office, Word processing, Data entry

Education:

High School Diploma

W.J .Kennan high sch school May 2005

Skills

•Customer service

•Front desk, Clerical experience

•Insurance Verification, HIPAA

•Medical terminology

•Employee Orientation

•Case Management

•Friendly Sterilization, Dependable, Coronal Polishing, Flexible

•Dentrix, Sealants Infection Control

•X-Rays, Impressions

•Dental Assisting, Dental Receptionist

•Live Chat

•Surveillance

•Google Docs, Windows, Computer skills

Work Experience:

South Carolina Department of Motor Vehicles - Columbia, SC August 2023 to March 2024

Titling and Licensing Specialist III

Processes motor vehicle registration requests.

Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.

Determinesserviceseligibility from understanding of established guidelines from SC legislation and SC DMV policies.

South Carolina Department Of Health And Human Services - Columbia, SC November2021 to June2023

Eligibility Specialist II / Compliance Specialist 2 Medical Driver Improvement

As a Medicaid eligibility specialist, your job duties include reviewing each applicant's application to

confirm that the financial statements and other personal information are accurate.

Handled Medicaid for insurance customers.

Educated members about recertifying their Medicaid enrollment.

Provide customers with updates on their policies and liability determination for claims.

Responsibilities of the Compliance Specialist You are responsible for processing request for re examination from physicians, law enforcement officers, courts and other agencies.

Issue medical statements, maintain logs and monitor records for compliance.

You will review monthly reports of drivers involved in four or more accidents within a 24 month period. Create cases and notify drivers of any requirements and/or action to be taken by the Department.

You will review eye statements received statewide to ensure drivers meet the minimum vision standards according to the agency guidelines.

Make new cases when necessary, notifies the customer as to when next eye statement is due, i.e., six months, one, and two years.

Enter follow up data on established cases in card file system.

You will be responsible for maintaining medical files, answering customer calls and referring them to the appropriate department within the agency.

Perform other duties as necessary.

Provide customers with updates on their policies and liability determination for claims.

Used Excel in tracking the members and inputing information.

Used database to input supplement for employees.

Proficient in using Microsoft Outlook,Windows, Microsoft Excel, Knowledge in Microsoft Word and Outlook, Microsoft Word, Microsoft Office, Word processing, Data entry.

Used excel to make spreadsheets, pivot tables, familiar with using formulas and have experience with MS SharePoint as well.

Keys pertinent data onto formatted screens within the computer system; verifies the accuracy and completeness of data

South Carolina Walk condos - Columbia, SC September 2022 to November 2022

Security Guard

Overall, security officers are tasked with securing the premises and personnel by staying on patrol,monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

Worked all home games.

South Carolina Department of Motor Vehicles - Blythewood, SC June 2021 to November 2021

Contact Center Representative

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

Immediately escalating serious complaints or issues that you are not equipped to deal with.

Liaising with colleagues or managers to find the best solutions to customers’ issues.

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Maintaining a polite, helpful, and professional manner at all times.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

Familiarizing yourself with new products and services as they are introduced.

Attending workshops and meetings as required.

Providing training to new customer service agents.

Respecting client confidentiality at all times.

Used Excel in tracking the members and inputing information.

Used database to input supplement for employees.

Proficient in using Microsoft Outlook,Windows, Microsoft Excel, Knowledge in Microsoft Word and Outlook, Microsoft Word, Microsoft Office, Word processing, Data entry.

Used excel to make spreadsheets, pivot tables, familiar with using formulas and have experience with MS SharePoint as well.

Keys pertinent data onto formatted screens within the computer system; verifies the accuracy and completeness of data.

Recruiting Solutions ( South Carolina Employment Workforce) - Columbia, SC October 2020 to May 2021

Customer Service Agent(work from home)

Responsible for paying unemployment insurance benefits, collecting unemployment taxes, helping

people find jobs, matching businesses with qualified candidates, and collecting and disseminating state/ federal employment statistics.

Handled outbound and inbound calls.

Assisted customers and resolve their queries.

Used Excel in tracking the members and inputing information.

Used database to input supplement for employees.

Proficient in using Microsoft Outlook,Windows, Microsoft Excel, Knowledge in Microsoft Word and Outlook, Microsoft Word, Microsoft Office, Word processing, Data entry.

Used excel to make spreadsheets, pivot tables, have experience with MS SharePoint as well.

Keys pertinent data onto formatted screens within the computer system; verifies the accuracy and completeness of data

United Parcel Service (UPS) - West Columbia, SC August 2020 to September 2020

Loader (Part-Time)

Responsibilities lowering and sliding packages that typically weight 25-35lbs.

Help sort packages to specific truck load.

Scan each package to confirm package arrival and condition.

Use extended loader to assist me with loading packages in cornerstone order.

Meritus Solutions Group (Department of Social services) November 2019 to July 2020

Security Officer/receptionists

Control Door functions--Check people in and write down all ID’s

Answer phone

Make copies

Wendy’s - Columbia, SC October 2019 to October 2019

Prep Associate

Prepare food for customer’s orders

White Brown Smiles, Orthodontic Office September 2019 to September 2019

Dental Assistant Externship

Take Panoramic and Cephalometric x-ray.

Assist with breaking down Operatory and putting operatory back together

Pour up models; take upper and lower impressions

Made retainers (Essix) and delivered retainers (Essix)

Take profile pictures (records)

Cerec Machine

Davis & Dingle - Columbia, SC August 2019 to August 2019

Dental Assistant Externship

Work experience for placement in the Dental Assistant program to include:

Assist with crown delivery, extract teeth, suctions, polishing,

Hygiene assistant: Take x-rays: Full mouth, bite wings (Intraoral and extraoral), Periapical.

Sterilization & infection control

Assist Dr Jacquelyn F. Van Dam, MD (Periodontist)

Suction for procedures ( Laser gum surgery, periodontal laser surgery and Implant procedures)

Subway - Columbia, SC June 2019 to August 2019

Sandwich Artist

Tele-performance Electronic Federal Tax Payment

Obtain client information by answering telephones; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Inform clients by explaining procedures; answering questions; providing information.

Amazon Stower - West Columbia, SC August 2013 to October 2015

Picker

•Receive products using scanning device

•Sort, pack and ship customer orders(C. McKelvin cont.)

Tele-performance, DirecTV - Irmo, SC May 2012 to June 2014

Customer Service Agent

Resolve problems by clarifying issues; research and explore answers; implementing solutions

Sell additional services by recognizing opportunities to up-sell accounts.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Used Excel in tracking the members and inputing information.

Used database to input supplement for employees.

Proficient in using Microsoft Outlook,Windows, Microsoft Excel, Knowledge in Microsoft Word and Outlook, Microsoft Word, Microsoft Office, Word processing, Data entry.

Burlington Coat Factory - Columbia, SC November 2010 to December 2012

Customer Service Rep.

•Greet customers and Operating cash registers.

•Cross-selling products, Directing customers to merchandise

Contact this candidate