Technical Support A Team
Resume:
Personal Information
Dominique Freeman ***********@*****.***
New Orleans, LA 70125 US
2. Work History
Senior Technical Support Representative
Sprint Corporation
Supervise the daily operations of a team of representatives that respond to inquiries of a technical or complex nature through inbound customer calls and case management
Provide support to customers on operational or maintenance aspects of equipment
Perform remote, on-site or in-house servicing and/or repair of company products/services
Perform in-house servicing and repair of company's wireless products
Perform various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor/li
Delivering key performance results that are most important to Sprint's overall strategy and growth
Add value by the joy of connecting people to the things
Prepare reports for analysis of product failure trends and service ability issues
Complete complex tasks in creative and effective ways
Participate in hiring, termination, performance, and salary reviews
Provided oral explanation of technical information
Managed tickets for various devices including hotspots, air cards, tablets, embedded laptops, Nextel and CDMA phones
Transfer phonebooks on customer devices
Identify opportunities to improve customer trial experience by assessing current network capabilities, customer success criteria, and small cell enhancement potential
Provide ongoing information to Executive and direct management, customers, and peers regarding enhancement and innovations
Striving for one-call resolution
Customer Service Analyst
Winn-Dixie Stores, Inc
.03/2012-05/2019
Modify and customize commercial programs for internal needs.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Open Health Clinic
Medical coding specialist
Feb 2004 to March 2019
Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.Process and prepare business or government forms.
Prepare statistical reports, narrative reports, or graphic presentations of information, such as tumor registry data for use by hospital staff, researchers, or other users.
Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Develop in-service educational materials.
Post medical insurance billings.
Train medical records staff.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
Transcribe medical reports.
Consult classification manuals to locate information about disease processes.
Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
Review records for completeness, accuracy, and compliance with regulations.
Process patient admission or discharge documents.
Release information to persons or agencies according to regulations.
3. Education
Louisiana State University and Agricultural & Mechanical College, Bachelor's Degree in Business Administration and Management 2005
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