Customer Service Assistant Manager

TREVON FAULKNER

865-***-**** **************@*****.***

Professional Summary

Strategic and results-driven operations leader with a robust foundation in retail management, customer engagement, and team leadership. Currently serving as an Assistant Manager at The Vitamin Shoppe, with a demonstrated ability to drive revenue growth, streamline operations, and foster high-performing teams. Recognized for consistently exceeding performance goals, improving customer satisfaction, and effectively managing store operations. Quick-learning, adaptable professional with expertise in sales strategy, personnel management, and inventory control. Seeking to bring strong business acumen and leadership excellence to a dynamic organization.

Core Competencies

Operations & Store Management

Team Leadership & Development

Strategic Sales Planning

Inventory & Cash Management

Customer Relationship Management (CRM)

Staff Training & Performance Coaching

Retail Merchandising & Product Placement

Adaptability & Problem Solving

Goal-Setting & Execution

Business Development Support

Professional Experience

Assistant Store Manager

The Vitamin Shoppe – Johnson City, TN December 2022 – Present

Lead daily store operations including opening/closing procedures, team supervision, and customer service delivery.

Conduct regular inventory assessments, reconcile discrepancies, and anticipate stock needs.

Train and mentor team members in customer engagement, sales tactics, and operational standards.

Drive sales and customer retention through tailored service and in-depth product knowledge.

Ensure accurate financial transactions, manage deposits, and uphold company audit standards.

Oversee performance reviews and implement coaching strategies for team development.

Retail Sales Lead

Tommy Hilfiger – Sevierville, TN May 2020 – August 2022

Supervised sales team, providing training in product knowledge and upselling strategies.

Boosted customer satisfaction scores through effective floor leadership and service excellence.

Handled high-volume transactions, maintained accurate cash handling, and reconciled registers.

Delivered consistent performance above sales targets, contributing to overall store success.

Resolved escalated customer concerns while promoting loyalty and repeat business.

Retail Sales Associate

The Rhythm Section – Gatlinburg, TN June 2016 – August 2018

Delivered personalized customer service in a high-traffic retail environment.

Executed product merchandising, restocking, and promotional displays.

Processed transactions efficiently and educated customers on rewards programs.

Maintained thorough product knowledge to assist customers effectively.

Supported store operations including inventory management and visual presentation.

Education

Bachelor of Business Administration (BBA), General Management & Accounting

East Tennessee State University – Johnson City, TN Graduated: May 2020 GPA: 3.5

High School Diploma

Gatlinburg Pittman High School – Gatlinburg, TN Graduated: May 2016 GPA: 3.6 Honor Roll Recipient

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