Quality Assurance Home Health

Amanda (Amy) Padgett, RN

**** ***** ***** ***** *****: 704-***-****

Concord, NC 28025 Email: ************@*****.***

EMPLOYMENT HISTORY:

March 2022- present Pruitt Healthcare; Nurse Navigator

● Responsibilities include welcoming new rehab patients, patient education on disease process, discharge planning, patient advocating, post admission care plan meetings, reviewing medications, admitting patients and handling aspects of discharge when needed (home health services, ordering DME, aiding with placement to ALF or SNF. October 2019 – November 2021 Carenet Healthcare (carenethealthcare.com); Remote Clinical Training Coordinator

Responsible for developing customized workflow and training presentations for various clients. Train all assigned Clinical and Non-Clinical Team Members on their basic job duties ensuring a balance of optimum productivity and service level goals are maintained, serve as a knowledge base for staff to provide direction and assistance in operations efforts, proactively offer consultative advice. Work closely with the Education & Development management and quality teams to ensure all personnel are trained and developed according to their job description and assigned workload. Managerial responsibilities include payroll, coaching and counseling, and termination of employees unable to meet standards. Perform Quality Assurance audits and feedback. Daily competency checks for trainees and handoff to Production Managers identifying rankings trainee competencies from each class. Responsible for acclimating new trainees to the remote work environment and providing skills for troubleshooting IT issues.

● EMR experience: NextGen, eCW

● Ancillary Programs: MyHealthLightNow, MyHealthDirect

● Multiple VPN utilization and navigation

● Word Processing, Spreadsheets, E-mail, database software, and Internet software. Ability to handle multiple line phone systems, pagers and paging systems preferred.

January 2017 – October 2019 Carenet Healthcare (carenethealthcare.com) Lead Nurse Performed Quality Assurance audits by listening to recorded and live calls and provided coaching staff to improve quality of call service and patient experience. Managed daily call flow to ensure calls were answered in required timeframes. Assisted in working Call Queues during peak and high call volumes. Average call usually included triage assessment, disposition, making in person or telehealth appointments within various Electronic Medical Record systems.

December 2015 –January 2017 Carenet Healthcare (carenethealthcare.com) Telehealth Nurse General Duties: Telephone advice nurse and phone triage; provide assistance to customers calling in with medical questions, problems or needs. Provide medical advice to all age/patient populations based on protocols provided by the employer. Requirements of this job include strong customer service skills, empathy, adherence to protocol advice, fast paced production setting, strong analytical and computer skills, as well as strong critical thinking skills. Job also requires a completely independent remote work environment as well as teamwork in helping take calls in other queues when short staffed.

April 2014 - Oct 2014 Stanly Regional Medical Center, ED RN - Fulltime April 2013 to April 2014 CMC University, ED RN - Weekender Nurse May 2011 to January 2015 Novant Health Rowan Medical Center, ED RN – Full Time and PRN 1 of 4 Resume for Amy Padgett, RN

Title:Emergency Department Nurse

Cumulative

Responsibilities: During my work experience as an Emergency Department Nurse, the basic roles are the same at each facility I have worked in. Below is a summary of that work experience. General Duties: Assess, triage, and treat patients who present to ED. Stabilize critical patients and prepare for critical transport. Respond to codes throughout the hospital. Employ a wide range of skills including IVs, blood draws, lab tests, transfusions of blood and medications, medication administration, EKGs, splinting, injections, cardiac monitoring. Also provide excellent customer service to patients and families. Facilitate teamwork by helping peers and providers when my workload was light to optimize patient care experience.

Treating Patients/Families: Many ER patients present with family members who are involved with the patient’s care. It is important to work with the family members in addition to the patients to ensure comprehensive data collection for patient assessment, history, and treatment.

Quality of Care: Identify facility Core Measures and processes to carry out best practices and adhere to those policies/processes. Share this information with peers and new employees.

Patient Safety: Learn facility patient safety goals and continuously assess the work area for risks that could harm patients. Provide suggestions to supervisor to help make my work area a safer place for the patients and families I serve. Teamwork: Assist peers to stabilize critical patients were stabilized and work with teammates to ensure all patients received appropriate care. Education: Assess patients/family members' understanding of the situation by reviewing treatments, discharge orders, consents, and other training materials to increase patient’s health and safety.

Customer Service: I strive to make each patient encounter be the best it can be, not only through kindness and respect, but through competence, completeness, and commitment to caring. In my experience, patients and families are most concerned about what is happening to them and what is causing the condition. I take pride in helping gather information to support the physician to obtain this information as promptly as possible. Also, recognizing that patients and families are not my only customers, it is always my job to provide excellent service to my peers and providers to help the department. 2010-2012 Riverview Medical Center, Charlotte, NC

Title: Medical Assistant

*Worked to put myself through nursing school

Duties: Assist patients in the doctor's office and urgent care setting. Duties include triage, obtaining vital signs, medicine administration, injections, allergy shots for patients 3 years old and up, blood draws, glucose checks, assist in wound care, immunizations for school age children and adults, school physical paperwork and immunization histories, EKGs, nebulizers, prep patients for CTs, urinary catheterizations, calling reports for patients that were transferred to ED. Patient population included adults and children. Maintain and dispense prefilled medications from in-house pharmacy to patients. Also handle workers compensation patients; do urine and hair drug testing as well as breathalyzers. Worked with inputting patient CPT/ICD-9 codes to ensure insurance was billed appropriately and payment would be made.

2007-2010 Paramedic, Special Events Team, Novant Health 2 of 4 Resume for Amy Padgett, RN

Duties: Provide medical care to guests attending special events in downtown Charlotte Arena. Care station in arena included 2 beds, had EKG/defibrillator capabilities, and was set up in style of a mobile hospital. Give basic and advanced life support care to people attending or hosting event.

2002- August 2008 Digirad Imaging Solutions

Title: Lead CCT

Duties: Assist in hiring and provide training to paramedic employees. Develop and maintain excellent working relationships with customers. Manage weekly employee schedule while trying to effectively reduce or eliminate overtime. Guide patients through nuclear stress testing procedures. Obtain brief history and physical, initiate IV access, administer stress medications, monitor, and interpret 12 lead EKGs during/after pharmacological and exercise stress testing. Responsible for recognizing alarm values, alerting physicians and coordinating necessary care. Run a variety of treadmill machines at different physician offices. Maintain all documentation and billing information for patients and company. Handle emergency situations as they arise. Work independently. Order and maintain medical supplies.

2000-2002 Cleveland County EMS, Shelby, North Carolina Title: EMT-Paramedic and Field Training Officer

Duties: Handle emergency and non-emergency 911 calls for the community at large. Train newly hired EMS workers and orientated them to the county. Instrumental in developing aggressive medical protocols for the county’s EMS system. Helped plan and institute emergency response tactics for local school systems. Maintain continuing education and skills with a variety of training and seminars.

1995-1999 Orange County EMS, Orange County, North Carolina Title: EMT-Paramedic

Duties: Respond to emergency and non-emergency 911 calls for anyone inside Orange County. As an IRV (Initial Response Vehicle) Medic, I would respond to calls with emergency vehicles, assess patients, provide differential diagnosis and in conjunction with MD at hospital emergency room, decide if a patient needed to be transported via ambulance or car and also if the patient needed ALS or BLS care. Completed intensive training for differential diagnosing as well as advanced skills training. Software Skills:Office 365: Outlook, Word, Excel, OneNote CERNER, MedHost

Special Attributes: Mature, ability to work with others, genuine compassion for people, ability to work as a team or independently, self-starter, willing to speak up to ask for help or to offer help when needed.

Education and Licensures:

May 2011 Associates Degree Nursing

May 2011 North Carolina Registered Nurse License

1995-2019 EMT-Paramedic Certification

May 1989 Bachelor of Arts Psychology, Graduated from UNC Chapel Hill, NC May 1985 HS Diploma Graduated from Shelby Senior High School, Shelby, NC Hobbies:Spending time with my family, Camping, Fishing, Reading 3 of 4 Resume for Amy Padgett, RN

REFERENCES

Dawn Cochran, Registered Nurse 804-***-****

Stephanie Cruz, Training Manager 210-***-****

Noelle Cornett, Registered Nurse Trainer 828-***-**** 4 of 4 Resume for Amy Padgett, RN

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