Customer Service/sales

Toni Tucker

Business Development/ Sales Manager

Morristown, TN 37814

***********@*****.***

+1 423~621-0472

To join a dynamic and ambitious company with green, sustainable products and services as well as the longevity to fulfill their mission of helping others.

Authorized to work in the US for any employer

Work Experience

Funeral Advisor

HERITAGE FINANCIAL GROUP - Morristown, TN

June 2023 to October 2023

I scheduled meetings after the passing of a loved one to discuss the sensitive matter of the indefinable and what we can do to protect their loved ones from having to handle all the elements involved on the worst day of their life. Basically.

Remote Customer Service Agent

Tactical Tele Solutions, LLC. - Morristown, TN

January 2021 to December 2022

• I usually made 120-170 calls a day to health plan members using 3-C Logic dialing software that integrates with the companies' CRM program for smooth and easy data transfers and updates.

• Answering questions, solving problems and explaining benefits to SFHP members.

• Discussing Covid vaccination, offering guidance, support and making appointments when needed.

• Explained products and benefits.

• Provided excellent technical support.

• Handled sensitive and personal health and financial related calls with empathy and kindness.

• Offered members the highest level of compassion and brightened their day.

• Performed internet researches to locate free community services available in order to best service their individual needs.

• I 'd go above and beyond to help certain members who were having a difficult time. Office Administrator

Underground Specialist, Inc. - Pompano Beach, FL

April 2018 to October 2020

• Received work orders from Comcast and then assigned them to one of our 5 in-house subcontractors and outsourced the rest.

• Based on tech notes in job order, I would use various locating services and applications, including Auto Cad, to locate existing underground cables to be installed or spliced, repaired or removed.

• Printed the job orders out for the subcontractors then using colored markers on the property image/ work order to show exactly where to cut lines and where to splice, etc.

• Prepared the billing for the subcontractors each week. Sales Manager

EZ-ID, LLC - Fort Lauderdale, FL

April 2010 to June 2011

A company of Safran Group, EZ-ID uses biometric technology to improve the security of small to mid- sized businesses.

• Managed a successful team of 6 sales representatives.

• Organized regular meetings with a global sales team to ensure targets were met.

• Created and submitted daily, weekly, monthly and annual reports and marketing plans.

• Traveled 50% of the time across given territory.

• Hired and trained all new sales associates.

Sr. High School Representative/College Recruiter

The Art Institute - Fort Lauderdale, FL

February 2006 to November 2010

An accredited school that provides its students with the tools they need to sharpen their creative talent and skills to help them succeed in the areas of design, media arts, fashion and culinary.

• Responsible for booking all daily presentations in high schools across South East USA. And keeping a full schedule booked 3 months out.

• Presented to senior class, including live demonstrations.

• Worked independently maintaining a home office.

• Made Top Achievers, Presidents Club and Winners Circle three times.

• Researched and created marketing plans and reports.

• Attended college fairs and events to generate interest, network and extend information. Modeling Agent/Sales Representative

John Casablanca's Modeling Agency - Fort Lauderdale, FL November 2004 to December 2005

An International modeling agency that represents and provides a training center for potential actors and models interested in pursuing a career in the industry.

• Conducted seminars discussing the fundamentals of the modeling and acting industry.

• Interviewed, evaluated and successfully sold modeling and acting training programs on the spot for

$2565.00

• Made President's Club, Top Achievers and The Winners Circle being in the list of Top 10 Sales Reps in the Nation 3 times in first year.

• Recognized as top salesperson for 3 months.

Sales -Business Development Coordinator

CBS Sportline.com - Fort Lauderdale, FL

March 1999 to October 2003

Provided sports related information globally via the Internet. CBS Sportsline was considered the premier Internet sports related content delivery company.

• I received some information from the outside sales representatives regarding potential new affiliates to be placed on our home page in "sweet spots" and "revolving headers".

• Coordinated with the sales reps, who after receiving specifications for presentations, suggested effective marketing strategies.

• I then researched and obtained facts (Nielsen Ratings) to be used in dynamic, creative sales presentations for 22 nationwide sales representatives using PowerPoint, Photoshop, and QuarkXPress.

• Compiled various statistical analysis reports to strengthen sales presentations by creating graphical representations of trends.

• Responsible for developing online contests for various sports categories to be blasted to members with specific demographics.

• Met with potential clients of the site (COO, CTO, CEO as well as Director of Advertising and Marketing of sports related merchandise, hoping to get approved and added as an affiliate. I listened to their pitch for their product. Then accepted or declined.

Project Manager

CBS Sports line.com - Fort Lauderdale, FL

August 1999 to September 2002

• Dealt one on one with clients at executive levels to facilitate a partnership and ensure a mutually beneficial relationship as well as maintain client satisfaction.

• I had great success and wore many different departmental hats.

• I led a team of eight producers in the development of numerous, large e-commerce projects such as MVP.com and ***********@***.**********.***.

• These two sites did so well that year, that QVC bought the MarketPlace. Then after building MVP.com, Wayne Gretsky, John Elway and Michael Jordan bought the url and paid heavily to gain the website.

• Designed, developed and deployed a new site for B2B transactions, segmenting different levels of membership directly tied to the transfer of merchandise.

• During my first year at cbs.sportsline.com, I received an annual raise of 17% while the rest of the department only received 3%.

Director MIS

Jubilee Freedom Foundation - Fort Lauderdale, FL

May 2001 to August 2001

(6 month contract)

Non profit organization involved in various charity efforts, focusing on preservation of human rights, heightening awareness of oppressive behavior in third world countries, and setting up channels to free sex slaves.

• Built and maintained the Jubilee Freedom Foundation website.

• Responsible for content management and all aspects of graphics with a hands on approach to resource delegation against the aforementioned tasks.

• Enabled the site to collect donations, using iBill, and built a user registration mechanism.

• Traveled to multiple concerts that the foundation sponsored to promote the cause.

• I also coordinated volunteer efforts for various venues. Education

Associate in Arts (AA) in Graphic Design

Broward College - Fort Lauderdale, FL

Certified MSCSE in FL Management Information Systems Florida Atlantic University - Boca Raton, FL

Associate in Science (AS) in Computer Science

Hillsborough College - Tampa, FL

Skills

• Business Development (10+ years)

• Time management

• Office experience

• Customer service and support (4 years)

• Graphic Design

• Logo Design

• Content Management

• Adobe Illustrator

• Web Development

• Statistical Analysis (6 years)

• Sales (10+ years)

• Adobe InDesign

• Adobe Creative Suite

• B2B Sales (6 years)

• Business Development Coordinator (5 years)

• Negotiating (3 years)

• Inside Sales (6 years)

• Typography

• Content Creation

• Phone etiquette

• Customer service (4 years)

• Data entry

• English

• Medical terminology

• Communication skills (10+ years)

• Google Suite (10+ years)

• Microsoft Office Suite (10+ years)

• Payment systems (2 years)

• Accounts receivable (2 years)

• Public speaking (4 years)

• Event planning (6 years)

• Management (2 years)

• Leadership (4 years)

• Customer retention (2 years)

• Inside sales

• Sales management

• Communication skills

• Computer literacy

• Customer service

• Cold calling

• B2B sales

• Business development

• Outbound sales

• Customer relationship management

• CRM software

• Product demos

• Direct sales

• Phone etiquette

• Sales

• Computer skills

• Salesforce

• Negotiation

• Account management

• Relationship management

• Presentation skills

• E-commerce

• Outside sales

• Google Suite

• HubSpot

• Insurance sales

• Supervising experience

• Territory management

• Telecommunication

• Project management

• Remote access software

• Web development

• Hospitality

• Windows

• Google Docs

• Telemarketing

• Graphic design

• POS

• English

• Microsoft Office

• Continuous improvement

• Operating systems

• Data collection

• Construction

• Typing

Certifications and Licenses

PowerPoint

January 2005 to Present

Able to build informational, dynamic and powerful corporate presentations successfully. Business Development Coordinator - 5 years

Sales Professional Certificate

Present

Microsoft Certified Systems Engineer Professional (MCSEP) Present

Life Insurance License

June 2023 to June 2025

Insurance Producer License

June 2023 to June 2025

Assessments

Sales skills — Proficient

December 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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