Process Improvement Team Members

Keith Bennem

Repair Technician

901-***-**** *************@*****.*** Byhalia, MS 38611

PROFESSIONAL SUMMARY

Results-driven Supervisor with a proven track record of staff management and process improvement. Skilled in training and mentoring employees to achieve operational efficiency. Known for fostering team building and employee motivation, while ensuring adherence to procedures and strategic planning. SKILLS

Attention to detail Staff management Decision-making Team building Relationship building Staff discipline Processes and procedures Process improvement EXPERIENCE

SUPERVISOR, MEMPHIS, TN

Lady Luv Commercial LLC, January 2015-Present

Writing up contracts payroll foresees all contracts all completed to the fullest. Window. cleaning stripping and waxing.commercial cleaning etc.

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• Trained new employees on company policies, procedures and work ethics. Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

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• Delegated tasks to team members according to individual strengths. Worked closely with upper management to develop strategies for improving operational efficiency within the department.

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• Oversaw the training of new employees on job responsibilities and expectations.

• Ensured that safety protocols were followed at all times by all staff members.

• Motivated employees to reach highest professional potential.

• Communicated employee, customer and workplace needs to managers.

• Resolved conflicts between team members and departments.

• Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

• Set performance goals for staff members and helped teams meet important deadlines.

• Answered customer questions and made product recommendations according to needs.

• Inspected work environment for health and safety hazards and reported findings to manager.

• Monitored workflow processes to ensure accuracy and timeliness of deliverables.

• Initiated creative solutions to resolve customer complaints and issues.

• Organized workflow tasks to prevent downtime and production gaps.

• Coordinated employee schedules according to availability and approved shift changes.

• Tracked company inventory and noted item shortages for future product orders.

• Notified employees of policy and procedure changes to promote overall compliance.

• Taught company procedures to new employees and increased progress by identifying areas of weakness.

• Conducted employee evaluations and documented overall progress.

• Conducted disciplinary action when needed in accordance with company policy.

• Provided technical support to team members in order to assist them in completing tasks more efficiently.

• Received product deliveries and moved materials to designated workplace locations.

• Assisted managers with employee recruitment and interviews. Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs.

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Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement.

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Organized weekly meetings with subordinates to discuss current projects, deadlines, and any other pertinent information.

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Collaborated with other departments within the organization in order to enhance services provided by the department.

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• Streamlined workflow processes to reduce costs and improve productivity. Developed and implemented performance objectives for all subordinate personnel in order to achieve organizational goals.

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• Developed effective communication channels between departments within the organization.

• Developed innovative strategies to maximize organizational efficiency.

• Implemented successful team-building initiatives to increase retention.

• Analyzed data from surveys and reports to identify trends or opportunities for improvement.

• Managed budgeting processes for assigned projects and departments.

• Coordinated special events such as customer appreciation days or employee recognition ceremonies.

• Prepared reports to summarize operational results and financial performance.

• Reviewed and revised sustainability proposals or policies.

• Administered and created training and awareness presentations or materials.

• Canceled orders based on customer requests, inventory or delivery problems.

• Implemented security practices to preserve assets and minimize liabilities.

• Created or maintained database of customer accounts.

• Recommended improvements in security systems or procedures.

• Revised and developed business plans to emphasize product line, pricing and inventory factors. REPAIR TECHNICIAN, Byhalia, Ms

DHL, June 2024-December 2024

• Replaced worn or damaged parts with new ones according to manufacturer specifications.

• Generated reports detailing cost estimates associated with repairs based upon labor hours required.

• Ordered necessary parts to replace faulty or worn-out parts.

• Repaired defective parts by using hand tools such as soldering irons and drills.

• Inspected and tested machinery and equipment to diagnose machine malfunctions.

• Researched and identified solutions to customer repair issues.

• Utilized testing equipment to diagnose and repair reported issues.

• Investigated problems reported by customers regarding their equipment's performance or functionality.

• Tested repaired items to ensure that they met quality standards before releasing them back into service.

• Maintained detailed records of all repairs performed on customer's equipment for future reference purposes.

• Monitored quality assurance for repairs and customer satisfaction.

• Cleaned and stripped structural surfaces and materials to prepare for bonding.

• Disassembled equipment to gain access to defects. Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.

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• Maintained repair logs to document preventive and corrective maintenance.

• Calibrated and tested equipment to locate circuit and component faults.

• Used putty extruders and knives to seal joints with putty and mortar.

• Maintained stock of parts to decrease downtime on waiting for necessary parts.

• Lubricated moving parts to reduce friction.

• Conferred with customers to determine nature of problems or explain repairs.

• Followed wiring diagrams to inspect electrical connections, wiring and relays.

• Measured parts to verify specified dimensions or settings.

• Troubleshot complex mechanical problems and identified solutions to restore operations.

• Utilized gauges and tracing lathes to verify and adjust alignments and dimensions of parts.

• Welded, brazed or soldered electrical connections.

• Instructed customers on safe and proper use of equipment.

• Sharpened tools needed for repairs with bench grinders and emery wheels.

• Used precision instruments to measure parts for wear.

• Operated magnetic inspection equipment to check for corrosion, distortion or invisible cracks. EDUCATION

HIGH SCHOOL DIPLOMA, Byhalia, Ms

Byhalia high, May 2000

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