Customer Service Experience
Resume:
Jasmine Williams
Customer Experience Associate
Contact
Forest Park, Georgia 30297
*************@*****.***
www.linkedin.com/in/jasmine-williams-40649369
Profile
Energetic customer service professional for over 10+ years, eager to deliver positive, memorable experiences to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural talents, dedicated to business success.
Key Skills
Time Management
Customer Support
Communication
Phone Etiquette
Complex Problem Solving
Customer Satisfaction
Organizational Leadership Skills
Certifications
Salesforce
AS400
Genesys
Customer Relationship
Management (CRM)
Microsoft Office Suite
Experience
February 2024-Current
Client Success Agent• National Debt Relief • Remote
●Building strong client relationships through proactive communication and support
●Excellent verbal and written communication to clearly explain complex financial information to clients.
●Ability to handle difficult conversations with empathy and professionalism.
September 2023-December 2023
Retiree Customer Service Agent • Mutual of Omaha • Remote
●Identify and address customer needs and concerns regarding drug insurance plans.
●Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.
●Provide exceptional customer service to retired customers, ensuring their needs and concerns are addressed promptly and effectively.
January 2023-August 2023
Customer Service Representative • Whirlpool • Remote
●Identify and document common customers’ concerns and product issues.
●Resolve customer escalations in a timely manner, ensuring customer satisfaction and maintaining the company’s reputation for exceptional service.
●Maintain a positive and professional attitude while interacting with customers, ensuring a pleasant and helpful experience.
October 2018-September 2022
Customer Care Representative • Forward Air • Forest Park, GA
●Successfully resolved customer inquiries and complaints to ensure customer satisfaction and retention.
●Demonstrated exceptional communication and problem-solving skills to handle customer concerns effectively.
●Utilized strong company knowledge to provide accurate information and recommendations to customers.
Education
January 2024
Associates • Strayer University • Morrow, Georgia
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