Front Desk Office Administrator

Beth Rappeport

** ****** ******, *********, ** 08540 609-***-**** **********@*****.***

Objective

• To find a position that fits my experience and skill set for full time work

Education

BACHELORS ● 1992 ● ALBRIGHT COLLEGE

•Major: English/Literature

•Minor: Psychology

Experience

FRONT DESK ● PRINCETON RACQUET CLUB ● September 2023 – Current

Responsibilities

•Answering telephones and being able to knowledgably answer questions about the available programs at the club, as well as discuss membership and other amenities

•Managing scheduling for reservations, classes, clinics, and leagues

•Troubleshooting issues for members involving memberships, reservations, and scheduling

•Working with the club manager to resolve issues

•Taking contract and member payments and completing relevant paperwork

•Sales of memberships and merchandise

•Tracking inventory

•Other tasks as needed, including creating documents using Microsoft software

•Closing at the end of the evening shift, including cashing out the register and completing shift reports

ADMINISTRATOR ● RL ASSOCIATES ● January 2000 – January 2022

Responsibilities

•Responsible for front office appearance

•Order office supplies, stationery, copier supplies, mail meter supplies, shipping supplies, breakroom supplies etc. as needed

•Confidential document retention / destruction

•General filing

•Responsible for contact with the landlord re: rent issues, complaints, or repairs

•Set up shipping with Federal Express, UPS or other carriers as required

•HR support, including proper paperwork for insurance coverage, hiring, retirement, or end of employment; responsibility for any employee complaints

•Handle incoming calls, voicemail and deliveries, and direct accordingly or handle personally

•Responsible for contact with any client or vendor regarding issues with accounts, office equipment, repairs, or complaints

•Primary contact for vendors and accounts

•Responsible for logging all incoming bills in Quickbooks (benefits, rent, vendor bills, etc.)

•Responsible for filing and timely payment of all bills, correspondence, etc. from vendors

•Invoicing and making deposits

•Writing payroll checks and managing ACH payments for local and off-site employees

•Out of office errands as needed

•Extras support for the president and his associates as needed

•Electronic deposit of federal and state taxes for payroll as well as for quarterly and end of year taxes Producing quarterly tax information for the accountants

Technical/IT

•Responsible for IT – hardware and software

•Using multi-purpose copier/fax/scanner/printer as needed

•General computer support as needed

•Employee training on new software or hardware as needed

Communication

•Proofreading as needed

Skills & Abilities

•Accurate data entry skills, attention to detail, proof reading, comfortable with computer and able to learn new programs quickly, can do effective work independently, strong work ethic, able to maintain confidentiality

Contact this candidate