Customer Relations Service

TRACEY CONDIT

**** *** ***** ** ******* VA ****1

707-***-**** * ************@*****.***

Objective: I love working with clients and customer relations. I am very qualified in problem resolution and making clients feel important during the process. I pay attention to details and work methodically to make sure everything will represent a company in the most positive way.

Summary of Skills

•Self- motivated

•Goal oriented

•Organized

•Execute thoughts and ideas to completion

•Diligent when facing challenges and meeting deadlines

Employment History

March 2021 to March 2025

Deputy Registrar City of Harrisonburg, Harrisonburg VA

Mark Finks General Regstrar, Director of Elections City of Harrisonburg

*Programmed pollbooks, importing information from state and exporting data files at the end of each Election Day.

*Created manual to expedite process of setting up and opening Pollbooks and trouble shooting.

*Daily utilized Veris (Voter Registration data base) and process Voters information under the guidelines of the laws put in place by the State of Virginia . *Created Officer Manuals for Election Days (Chief / Asst, Pollbook, Election Officers).

*Facilitated Third Party Voting drives and would work on reaching weekly goals in processing them.

*Processed Absentee Ballots whilst keeping the ballots confidential. Registered application to Cancelation request.

*Learned the process of Provisional Ballots and having them prepared to the Electoral Board meeting (Canvas) making determinations as to an application being accepted or not. Implemented SDR (same day registration) with the same intent, finalizing applications to be certified by Electoral Board. This year we had 3000 SDR’s to be researched prior to Certification of the Election Presid. 2024.

*Took Statewide training classes become familiar with the changing laws for the upcoming election which helped prep for Election Officers, Party Observers and Voters.

*Participated in a training class to operate Express Vote Universal Voting System, which helps the seeing impaired voter.

*Became familiar with setting up 45 early election days. *Developed and maintained organizational skills with regard every facet of the election (record keeping, filing, manuals, processing voters, correspondence, ballots) Created the Black boxes (every doc needed for election) for Chiefs at precincts. Both solely and as a team.

*Working more intimately with the Electoral Board and being part of sessions and procedures that directly involve Electoral Board.

November Election Officer of Election 2018 Greeter to 2019-21 Pollbook Coordinator, Donna Wimer, Assistant Director of Elections, City of Harrisonburg VA

January 2017-August 2018

Sebastopol Hardware - ACE Hardware – Sales and Customer Service Housewares, Sebastopol CA

*Customer Service; working with clients to secure all needs and take them around the store to help them find everything that they could need.

*Stock: filling shelves on freight day and during week when things looked low. Make everything presentable and looking nice, tidy and clean.

*Displays: utilizing new stock into displays for clients to view. Displays for seasonal. Displays to catch peoples eye with new colours.

February 2015- October 2015

California Cider Company- Ace Hard Ciders Administrative Assistant, Sebastopol CA

*Compliance, State License and Permit Renewal, Brand Label Registration and Amendments, TTB, COLA, PRO (Product Registration Online) as well as any changes needed

*Territory designation: working with distributors and solidifying contacts –distributor set up or territory set up /territory reassignment and registering with their State

*Speaking To State Alcohol Commissions clarifying specific needs while creating a report with them

*Sales Order entries and Credit Memos entries

*Cal Recycling: reporting glass going to distributors as well as reporting for chains

*Salesperson Permits and working with Sales people updating them with registrations

*Incidental duties: Filing, Daily freight pick up scheduling, Cider Competitions, festivals, Sipping Samples--whether it is for State testing or Samples to potential clients or competitions, Office supply orders, Shirt ordering and sending to distributors

2014-2017 Weekend Receptionist

Coldwell Banker Real Estate, Sebastopol CA

*Answer phones, assist Real Estate Agents with copies, mass mailings, walk ins

*Be a positive presence when assisting others

*Make Clientele comfortable and to be attentive to their needs

1988-2005 Marketing Manager / Office Manager

Advance Concepts Elkins, WV 26241

*Developed a Marketing Revenue of $80-100,000.00 for a single performer annually

*Established newly touring educational programs to theatre performances into venues reaching over 4,000

*Worked from conception of each program to generate the most successful touring programs in the State of WV

*Regarded as West Virginia’s Leading Performing Arts Manager by Arts and Humanities Commission, Charleston, WV (state’s leading NEA funding source)

*Organized, wrote, implemented grants, contracts, schedules, riders, invoices, vendor’s forms and W-9 Forms on an annual basis

*In conjunction with implementing statewide venues, I have had great rapport with state agencies as well a statewide organizations

Education

Davis and Elkins College

Communications, English, Fashion Merchandising/Design

Elkins, West Virginia

1980-1982, 1989-1990

Community Outreach

2014-2017 Project Grad Fundraising (Grant Writer)

•Community outreach to solidify base funding for Project Grad, which is an alcohol/ drug free graduation party for our graduating seniors.

2010-2015

Fundraising and Sponsor Coordinator, Opening Day Coordinator,

Snack Bar Coordinator, Fall Ball Commissioner

Sebastopol Little League

Sebastopol, California

•Fundraising-Responsible for all fundraising and all related invoicing

Liaison to team sponsors and billboard advertisers (sponsors)

•Fall Ball- coordinate Sebastopol’s involvement with Santa Rosa Little League and five interlocking towns that utilize our fields, scheduling, handling any and all issues that arise

•Snack Bar-facilitated all aspects of running snack bar, from seasonal to the weekend opening and closing, creating menu, buying daily food, prepping/preparing food to daily receipts for two snack bars, hiring and scheduling employees, including facilitating payroll. Scheduling and working with volunteers.

References Upon request

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