Customer Service Data Entry
Resume:
Patricia Ferguson
Kenova, WV *****
************@*****.***
Professional Summary
Driven professional with a proven track record in customer service and data management, notably at Bell Atlantic. Excelled in handling over 1200 customer interactions, ensuring accuracy in data entry, and enhancing patient follow-up processes. Skilled in problem-solving and effective communication, demonstrating a commitment to improving customer satisfaction and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
I worked for 22 years at MCA and was awarded Employee of the Month twice and received the nicest co-worker. I do love helping people meet their needs by telephone or in person.I did retire only to find out how much I missed working. Thank you for reviewing my resume and looking forward to hearing from you.
Skills
Goal-Oriented
Escalation Handling
Appointment Scheduling
Complaint resolution
Payment Processing
Building rapport
Customer Service
Problem-solving skills
Call Center Customer Service
Resolving issues
Customer communications
Inbound phone calls
Cash Handling
Answering questions
Customer Support
Communicating with clients
Data Entry
Customer Relationship Management
Documentation And Reporting
Training experience
Call Control
Calm disposition
Logging call information
Inbound Phone Call Management
Performance Improvement
Data Gathering
Technical Support
Record preparation
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Problem-solving abilities
Multitasking Abilities
Calm and Professional Under Pressure
Excellent Communication
Computer Skills
Understanding Customer Needs
Organizational Skills
Team Collaboration
Calm Under Pressure
Active Listening
Decision-Making
Effective Communication
Customer Relations
Task Prioritization
Self Motivation
Goal Setting
Professionalism
Issue and Complaint Resolution
Money handling abilities
. Can use a computer, fax machine, copy machine & a multi-line telephone. I enjoy working with the public in meeting their needs.
Work History
September 1993 - September 2025
Bell Atlantic - Huntington, WV
Telephone Customer Service Representative
I answered over 1200 calls from people calling in for the correct number and sometimes addresses.
July 2001 - June 2023
MCA - Huntington, WV
Data Entry Clerk
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Verified accuracy of data entered into system to produce error-free reports.
Entered data into various computer systems accurately using Microsoft Office Suite.
September 1993 - June 2001
Nina Smith, MD - Huntington, WV
Medical Receptionist
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Fostered welcoming environment, greeting patients warmly upon arrival.
Improved patient follow-up, reducing missed appointments through effective reminder calls.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Registered and verified patient records before triage with most up-to-date information.
Managed office bookkeeping with insurance billing and patient payments.
Education
May 1972
WV Career College Huntington, WV
Associate Of Business Administration Business Administration And Management
May 1971
Ceredo Kenova Hugh School Canova, SD
Business Business Education
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