General Manager Customer Service
Resume:
Courtney Chambers
Port Charlotte, FL *****
***********@*******.***
Professional Summary
To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow, utilize my potential to the fullest, and achieve the organization's goals while also achieving my personal objectives.
Authorized to work in the US for any employer
Work Experience
Server
Jays Smokin BBQ-Punta Gorda, FL
November 2024 to Present
Serving guests with a high level of customer service; providing an atmosphere of attentiveness, personality, promptness all while providing quality food. Administrator
Skyline Solutions-Port Charlotte, FL
August 2022 to Present
Self-Employed business with my husband; support our business in marketing, creating advertisement graphics, service scheduling, payment processing, client relations, Project Management of soft- landscaping and maintenance projects, interior commercial and residential; cleaning, painting, light home duties.
Ambulance Billing Manager
Expert Billing LLC-Farmington, MN
October 2019 to June 2022
• Properly Coded Ambulance runs for multiple cities.
• Followed Medicare, Medicaid, MNsure, BCBS guidelines for accurately billing patients' insurances.
• Continuously reviewed runs for accuracy and billed based on NCAA standards of ALS1, ALS2, BLS, and TNT provider services.
• Worked directly with city managers to ensure all information provided by the Ambulance service was accurate and made changes if necessary.
• Used NSG Connex, MN ITS, U Care, Availity, and TriZetto to check insurance coverages, including defining primary insurance, coverages available on the date of service, and transmitting files to properly bill insurance and/or patients.
Restaurant Manager
Treasure Island Resort and Casino-Welch, MN
January 2018 to October 2019
• Used 3.2 guest per labor hour metric to meet labor objectives based on sales and covers forecasting.
• Worked with team members to increase individual performance and set achievable goals.
• Implored information from administrative staff, executive leadership, and other department managers to make informed decisions regarding operational changes.
• Continually monitored restaurants for cleanliness, service, safety and food.
• Worked directly with sous chef, purchasers and director to follow food trends to prepare and properly execute quarterly menu changes for daily specials to please current customers and attract new business.
• Interviewed, hired and trained new staff
• Administered payroll, wrote schedules, and conducted reviews in a timely manner
• Properly wrote Fiscal Year budgets, reported deviations based on P&L information, created changes to increase revenue.
Server/ Supervisor
Treasure Island Resort and Casino-Welch, MN
July 2009 to December 2017
• Provided fast and friendly service in a high-volume buffet by serving drinks, clearing plates.
• Kept areas stocked, safe and clean throughout shift.
• Constant knowledge of promotions, giveaways, contests and changes within the casino to keep guest relations positive.
• Prepare next shift by rolling silverware, cutting lemons, stocking napkins, plates, teapots, etc.
• Effective communication with kitchen staff to continue to serve an incredible menu.
• Supervising team members, observing food, addressing customer complaints.
• Correctly documenting shift reports and half-hourly sales. Education
Associate of Science in Criminal Justice
Minnesota State College Southeast Technical-Red Wing, MN May 2014
Skills
• Management
• Ability to relate to individuals from diverse ethnic, cultural and socioeconomic backgrounds and to work with them in a fair, supportive and cooperative manner.
• Ability to maintain a confident, professional manner
• Working with people with autism
• Speaking
• Manages time effectively
• Active Learning and listening
• Excellent leadership skills with demonstrated abilities to resolve diverse problems, to understand the importance of structure, organization, resource management and to complete critical tasks in a timely manner.
• Communication skills
• Reading Comprehension
• Excellent Problem-Solving skills
• Adobe Illustrator
• Budgeting
• Mastery as a member and leader of a team to establish and maintain cooperative working relationships with diverse groups of team members.
• Negotiation
• Judgment and Decision Making
• Kronos
• Medical Billing
• Serving
• Patient care
• Restaurant Management
• Instructing
• Successfully follows policies and procedures placed by Treasure Island
• Writing
• Social Perceptiveness
• Applied behavior analysis
• Patient observation
• Profit & Loss
• Project Management
• Exceptional organization and communication skills
• Administrative Experience
• Guest Relations Experience
• Micros POS
• Recruiting
• Payroll
• Proven ability to prioritize and handle multiple tasks in a challenging environment
• Pricing
• Talent to set priorities in a complex environment.
• ADLs
• Winning attitude and exceptional drive to deliver phenomenal guest experiences.
• Service Orientation
• Interviewing
• Forecasting
• Persuasion
• Critical Thinking
Certifications and Licenses
Certified Ambulance Coder
April 2020 to April 2021
Contact this candidate