Sr. Business Analyst/Project Manager

Serene Dhungel

Ellicott City, MD ***** 443-***-**** ****************@*****.***

Professional Summary

Certified Project Management Professional (PMP), Product Owner (CSPO) and Scrum Master (CSM) with a master’s degree in IT Project Management. Adept at leading cross-functional teams to successfully achieve organizational objectives. Proficient in business analysis, project management, stakeholder management, and process optimization across diverse industries such as financial services, retail, marketing, supply chain, and warehouse management, enhancing business processes in alignment with organizational targets.

Education/Certifications

Master of Science: IT Project Management, University of Maryland Global Campus – Maryland, 12/2022

PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management Institute (May 2024 – May 2027)

Certification Id - 3837026 PMP-Certificate

CERTIFIED SCRUM MASTER (CSM) – Scrum Alliance (Aug 2023 – Feb 2027)

Certification Id – 001560192 CSM-Certificate

CERTIFIED PRODUCT OWNER (CSPO) – Scrum Alliance (Feb 2025 – Feb 2027)

Certification Id – 001560192 CSPO-Certificate

Work History

Sr Business Analyst, 03/2025 - 05/2025

M Powered Strategies – Washington, DC

Note: Role concluded due to unexpected federal (DOGE) funding cuts that resulted in project cancellations and team-wide layoffs, including recent hires

Facilitated the elicitation and decomposition of business requirements necessary to describe the veteran's affairs system and deliver those requirements to the appropriate stakeholders.

Participated in scope discussions for the project supporting Veterans Benefits Administration (VBA) in modernizing the delivery of benefits and services for veterans along with the office of business integration.

Contributed during the planning phase of the project facilitating discussions between internal project team, key stakeholders and other VBA stakeholders to support ongoing VBA programs and projects.

Worked collaboratively with PMO team to support ongoing VBA programs and projects.

SPMO Business Analyst Project Manager, 09/2022 - 1/2025

Medifast Inc. – Baltimore, MD

Led IT business analysis and project management initiatives within the Strategic Project Management Office (SPMO), consistently enhancing the SPMO's capability to drive success across multiple initiatives facilitating seamless project planning, execution and ensuring alignment with organizational objectives.

Led key areas of the successful $7M Warehouse Management System (WMS) project, driving a 100% increase in operational efficiency by doubling picks per labor hour from 6 to 12.

Supported the execution of IT and business transformation projects such as website optimization and development projects contributing to over $5M budgets and coordinating teams of 20-30 members including external vendors.

Contributed and led critical initiatives such as Company Led Acquisition and Medical Weight Loss projects within major programs driving improvement leading to successful acquisition of 65K new clients with improved conversion rate from 0.25% to 1%.

Orchestrated cross-functional teams of 20-30 members in transformation projects, delivering measurable improvements in client conversion rates.

Led User Acceptance Testing (UAT) and managed defect lifecycle, ensuring quality project delivery achieving 100% success and defect-free go-live for Warehouse Management System project.

Managed and triaged incoming issue tickets using Jira and GitLab, collaborating with IT teams and external vendors to ensure system stability and continuous optimization.

Managed full lifecycle for technology implementations including requirements, analysis, stakeholder engagement, UAT, and delivery.

Business Analyst, 08/2021 - 08/2022

FIS Corporation – Owings Mills, MD

Implemented financial improvement solutions which reduced retirement account errors from 150 to 12-15 monthly, while establishing robust data validation protocols.

Led project initiative to automate transaction processing workflow, clearing negative balances, streamlining operations and reducing discrepancies by 80 percent.

Refined financial data validation protocols in AWD Cloud and Intellimatch, strengthening retirement account accuracy and reducing discrepancies.

Executed comprehensive system testing across OmniPlus and OmniPay platforms, ensuring data accuracy and reliability in retirement plan processing.

Leveraged advanced Excel analytics for account validation, implementing data-driven solutions to optimize wealth management services operations.

RPS Analyst, 04/2012 - 07/2021

T. Rowe Price Investment Center – Owings Mills, MD

Collaborated with cross-functional teams to optimize financial operations in retirement planning and wealth management, streamlining processes related to loan withdrawals and payoffs, investment exchanges, distributions, contributions, and cash flow adjustments, while strengthening risk management, process efficiency, and data accuracy.

Spearheaded automated template development for financial calculations, reducing manual processing time, enhancing data validation procedures, and optimizing operational efficiency.

Led cross-functional system integration and cloud migration projects, improving financial data accuracy while maintaining regulatory compliance standards.

Conducted comprehensive testing of web applications, web forms, and BOT processes, resolving system defects and ensuring high product quality, data integrity and resolving system defects for optimal performance.

Impacts

Business Analysis: Gathered, documented, analyzed, and translated complex business requirements into actionable specifications, bridging technical and operational needs, ensuring alignment between business needs and project deliverables.

Project Management: Contributed to project planning, resource allocation, project scheduling, risk management, issue tracking, project progress, project communications, milestones, peer-to-peer audits, and project closeout ensuring end to end project management processes.

Quality Assurance: Spearheaded UAT and other testing processes ensuring quality product deliverables.

Operational Efficiency: Standardized documentation processes including BRDs, FRDs, SOPs, User Stories, and other documents for better management, storage, and visibility, enhancing efficiency.

Skills

Agile, Waterfall, Project Management, Jira, Asana, SmartSheet, Miro, MS-Project, Excel, PowerBI, SharePoint, ServiceNow, SQL, Stage Gate, Phase Gate, Scrum, Kanban, Sprint, Scrum Master, Facilitator, Gap Analysis, Data Analysis, Stakeholder Communications, Risk management, Quality Assurance.

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