Customer Service Office Manager

Tina Allen

Phone: 904-***-****

Email: ****.*.*******@*****.***

Education

[Florida State College of Jacksonville] — [Jacksonville, FL] Associates of Arts Degree Fall 2016

Professional Experience

Freddie's Moving — [Jacksonville, FL]

Office Manager January 1989 - November 2000

- Answered phones and booked moves, quoting prices and dispatching crews.

- Managed payroll, completed filing, and handled customer receipts for taxes.

- Coordinated estate sales and organized logistics for Home and Patio Show booths.

- Award-winning booth presentations at local shows for 2 consecutive years.

- Created and distributed marketing materials, including flyers and holiday mailings.

- Managed office inventory, ordered supplies, and handled customer inquiries.

- Maintained customer databases and prepared Bill of Lading and paperwork for upcoming moves.

Winn Dixie — [Jacksonville, FL]

Cashier [November 2000- February 2001]

- Operated register, processed transactions, and maintained clean, organized workspace.

- Provided excellent customer service and ensured compliance with company policies. Auto Trader Magazine — [Jacksonville, FL]

Customer Service Representative [February 2001- February 2008]

- Answered calls, took ad orders, and upsold customers to larger ad packages.

- Managed office operations, including opening, coffee preparation, and equipment maintenance.

- Worked with a team to manage ad submissions and ensure smooth daily office function.

- Took product photos, including vehicles and boats, and assisted when the photographer was unavailable.

- Managed daily office closing procedures and stayed late when required. Holiday Hill Elementary— [Jacksonville, FL]

STEM Lab Paraprofessional [March 2017- May 2020]

- Organized and prepared materials for STEM centers, providing support to students.

- Managed classroom and supervised activities for K-5 students.

- Chaperoned field trips, administered tests, and supported teachers with classroom needs.

*Mindfulness Instructor [Dates]*

- Developed and taught a curriculum for K-5 students focused on mindfulness techniques, yoga, and stress management. Created lesson plans and materials, as well as a video curriculum for virtual classes.

- Worked with students individually for emotional support and coping skills.

*Front Office Assistant- Provided front office support, greeting visitors and managing administrative duties.

- Managed student attendance, medical needs, and filing systems.

- Coordinated school-wide events, including picture days and maintenance requests. Skills

- Customer Service

- Office Administration

- Event Coordination

- Team Leadership

- Conflict Resolution

- Marketing & Advertising

- Data Entry

- Curriculum Development

- Proficient with Microsoft Office Suite and Google Workspace Volunteer Experience

-Religious Educator (1st Grade)— St. Joseph's Catholic Church August 2001

-Homeroom Assistant — Holiday Hill Elementary

2000-2002

-VPK Homeroom Assistant— Parkwood Baptist Church

2012 & 2015

-PTA President — Holiday Hill Elementary

2018-2019

Awards & Recognition

- Employee of the Month — Auto Trader Magazine (10 times)

- Award-Winning Booth — Home and Patio Show (2 years in a row for Best Booth)

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