Restaurant Operations and Management
Resume:
JESSICA
CILIBERTO
Restaurant Manager
CONTACT INFO
*******.****@*****.***
Alburtis, Pa 18011
SKILLS
Hiring and Training and Development
Menu Development and Planning
Staff Management and Scheduling
Safe Food Handling Practices
Supply Ordering and Management
Teamwork and Collaboration
High-Volume Dining
EDUCATION
Associate of Applied Science
Culinary Arts And Restaurant
Management
The Restaurant School At Walnut
Hill College
September 1998 - May 2000
Philadelphia, PA
CERTIFICATIONS
ServSafe Food Manager, American
National Standards Institute,
Credential ID 17801560
First Aid/CPR/AED, American Red
Cross, Certification ID: X2QXWE
RAMP Owner/Manager, PLCB,
Certificate #: PSCC100002705963
CAREER OBJECTIVE
Experienced and dedicated restaurant professional with over 20 years of expertise in front-of-house and back-of-house operations. Skilled in team leadership, staff development, menu creation, and delivering exceptional guest experiences. Seeking a leadership role where I can leverage my passion for hospitality, operational excellence, and innovative problem-solving to drive business growth and exceed customer expectations.
WORK EXPERIENCE
Assistant General Manager
Iron Hill Brewery
12/2022 - current North Wales, PA
Optimized daily restaurant operations, increasing efficiency by 20% and boosting customer satisfaction ratings by 15%.
Managed team of up to 80 restaurant staff, maintaining exceptional customer service and quality standards.
Assisted in recruiting, hiring and training of new team members. Managed budget implementations, employee reviews, training, and schedules. Analyzed daily sales figures and developed strategies to increase sales. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Co-Director of Food & Beverage (Opening)
SageLife
04/2022 - 12/2022 Ambler, PA
Opened a 250-unit, luxury senior living facility which included 3 kitchens, 4 demo kitchens, 4 restaurants, and 2 bars.
Responsible for ordering all equipment and supplies to open food and beverage. Managed FOH & BOH team members including interviewing, hiring, training, wage and salary administration, and performance management. Ensured that operations were conducted safely and met sanitation guidelines, and that the kitchen, food service areas, and dining rooms were clean and well organized, and equipment was well maintained.
Shaped the dining experience by overseeing food presentation and service, and by managing effective lighting, background music, linen service, server attire, glassware, dinnerware, and utensil quality and placement. Developed service standards for dining and food service staff and ensured that the staff were appropriately trained, coached, and managed to these standards. FOH Corporate Trainer
Darden Restaurant Group
11/2016 - 03/2020 PA, NJ, DE
Responsible for creating and maintaining the FOH training and development program for restaurant team members.
Traveled and provided in store training at new locations in PA, NJ and DE. Selected curriculum and developed lesson plans to educate employees based on specific restaurant concept.
Coordinated with corporate leadership to identify training and development opportunities to improve safety and optimize performance. Prepared educational materials such as module summaries, videos and informational packets.
Monitored employee progress and gave feedback to management and additional training requirements.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Managing Partner
59 Almshouse
02/2011 - 12/2016 Richboro, PA
Spearheaded the selection, purchase, and renovation of the restaurant location, turning a vision into a thriving establishment.
Recruited, hired, and trained the management team and opening staff to align with operational goals and company standards.
Oversaw ordering and inventory management, including food, alcohol, supplies, and equipment, ensuring efficient cost control and resource allocation. Directed financial operations, including budget management, payroll, and profit optimization, to sustain business growth.
Developed and executed marketing promotions and special events to increase customer engagement and revenue.
Provided hands-on leadership to FOH and BOH teams, ensuring exceptional service and seamless coordination between departments. Fostered customer relationships by delivering outstanding service and resolving concerns to enhance guest satisfaction and loyalty. Maintained impeccable standards in facility operations, adhering to health, safety, and sanitation regulations while promoting a welcoming dining environment.
Assistant General Manager
Mad Mex
02/2005 - 10/2009 Philadelphia, PA
Supported the General Manager in overseeing daily restaurant operations, ensuring seamless coordination between FOH and BOH teams. Led a team of 30+ employees, providing coaching, mentoring, and performance management to maintain high-quality service standards. Managed employee scheduling, payroll, and staffing to optimize labor costs and meet operational demands.
Oversaw inventory management, including food, beverages, and supplies, to minimize waste and maintain cost efficiency.
Assisted in recruiting, onboarding, and training new team members, fostering a collaborative and motivated work environment.
Handled escalated customer concerns, resolving issues promptly to uphold the restaurant’s reputation for excellent service.
Coordinated special events and promotions to boost community engagement and increase customer traffic.
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