High School Direct Support
Resume:
Kris Parker
**** ******* **** ************, **
*.*.********@*****.***
Objective
To secure a position that allows me to use my current and past experience/knowledge allowing the continued success of the company.
Education
●T. R. Proctor Utica NY
●High School Diploma 1995
●BOCES Electronics 1995
Experience
July 2024 - March 2025
PEAK Performers
Marcy, NY
●Filing, copying, typing, assisting with training materials and maintaining staff training folders.
●Reviewing old training materials with staff members for possible disposal
●Purging files of exiting employees and archiving records that are required to be retained
●Collecting and dropping mail from/to the mail room, date stamping, distributing, and organizing the mail
●Taking quarterly inventory of CPR equipment and ordering supplies as needed
●Updating bulletin boards and phone list as needed
July 2023 - April 2024
Presbyterian Home
New Hartford, NY
●Security for residents while driving for residents for appointments or shopping
●Companionship for residents
●Documentation of resident’s appointments and travels
January 2022 – February 2023
Upstate Cerebral Palsy (UCP) Boonville site Boonville NY
Direct Support Professional IV (4)
●Answering calls and contacting appropriate parties as they are needed with concerns, statuses, medication request, and pertinent information to family members, Doctors, and insurance providers.
●On a daily basis documenting activities, medications, personal habits, goals, successes and setbacks.
●Assisting clients with daily personal care and scheduling including, as needed transportation to and from scheduled events while resolving social concerns.
●Providing companionship and supervising activities on a group and individual basis
●When assisting an individual’s emotional and physical outburst we first attempt to verbally redirect the individual with hobbies or favorite activities to focus on a positive activity in the event to avoid a crisis situation. In the event of a crisis situation, we perform the required (and certified) subduing activity.
●Promote and oversee the safety and well-being of the individuals’ we support through use of written, verbal procedures, safety equipment and awareness of any potential dangers.
●Knowledge on the need to accompany people we support during medical emergencies, which may extend beyond scheduled shift/hours.
●Assist in the daily housekeeping duties, not limited to serving meals, cleaning wheelchairs, and laundry in conjunction with the people we support.
●Prepare meals that adhere to special dietary considerations.
●Provide skill building to provide assistance with basic tasks such as bathing, dressing, grooming and eating.
●Assist people we support in the development of appropriate behavioral, social, money management, and hygiene skills necessary to reach their highest level of independence.
●Certified in CIP-R, First Aid, CPR certification and or other trainings required by OPWDD
July 2021 – January 2022
MVHS - Faxton Campus, Utica NY
Patient Access Registration
●Answering incoming calls from patients and doctor receptionists that are needing to schedule a multitude of different tests (procedures) as per orders from doctors.
●Ensuring that all insurance information and demographics are updated for scheduling guidelines.
●Making outbound calls to obtain missing insurance or demographic information needed to scheduled test (procedure).
●Maintaining the security of personal identifiable information per HIPAA guidelines.
June 2007 – July 2021
MVHS - St Elizabeth’s Campus Utica NY
Health Information Management Quality Control/Indexing (QCI) Specialists
●Ensure that all patient records and loose documents are scanned into system with highest level of quality possible.
●Ensure each document is assigned properly to the correct category.
●Maintaining the security of personal identifiable information per HIPAA guidelines.
●Answering phone calls from physicians’’ offices along with internal and external hospital staff to fulfill their request for medical records.
●Collection of items from multiple locations and departments daily.
January 2003 – June 2007
Affiliated Computer Services (ACS), Utica NY
Customer Service Specialists
●Answering phone calls in a high paced environment.
●Making outbound calls to obtain additional information from clients and physicians in order to discharge student loans due to disability.
●Using multiple systems to locate updated contact information for clients.
●Making outbound calls to references listed on student loan applications in order to obtain updated contact information for clients.
June 2000 – January 2003
Dollar General, New Hartford NY
Assistant Manager
●Responsible for special orders for customers, general ordering of stock, reconciliation of tills and bank deposits.
●De-escalating of customer complaints and resolution of concerns.
●Maintaining security of store and insuring employees follow guidelines set by corporate and upper management.
●Working as need to cover shifts due to employee call ins or emergencies.
Skills
●Using multiple systems to analyze documentation to verify the integrity of electronic copies verses paper copies.
●Run that allow me to confirm all items on reports are collect and to complete further research to locate documents not collected.
●Correlate items on a report to insure proper entry in systems for electronic storage and review.
●Ability to quickly adapt to changing regulations and system changes.
●Preform and delegate all needed task within a department insuring proper flow of information, services and completion of items as colleagues may not available to complete needed tasks.
●Maintain high level of productivity and quality per Department of Education (or higher authority) while giving expected high level of customer service.
●De-escalating of concerns for employee, clients or customers through understanding and listening.
●Assisting employees with work life balances within corporate guidelines.
Contact this candidate