Customer Service Food

SAMANTHA VOELKER

Dallas, TX Willing to Travel

Email: ********@*****.*** Phone: 407-***-****

Professional Summary

Experienced hospitality and food service professional with 10+ years in customer service, team

leadership, and catering coordination. Skilled in high-volume operations, event execution, staff

training, and client communication. Known for a hands-on work ethic, strong organization, and

thriving in fast-paced environments.

Core Skills

Catering & Event Coordination Outbound Sales & Marketing Customer Service

Team Leadership Food Prep & Safety POS & Cash Handling Microsoft Office & Google Suite

Professional Experience

● Catering Coordinator

Potbelly Sandwich Works – Dallas/Fort Worth, TX Aug 2023–Present

- Led outbound marketing and client outreach for catering sales

- Coordinated and delivered large catering orders with precision and timeliness

- Ensured event setups met client specifications

● Counter Server

Velvet Taco – Charlotte, NC & Grapevine, TX Feb 2022–Jul 2023

- Supported kitchen and front-of-house operations

- Managed cash handling and alcoholic beverage service

- Selected for Management-in-Training Program

● Barista

Starbucks – Charlotte, NC Jun 2019–Aug 2022

- Delivered high-quality customer service and crafted beverages

- Maintained cleanliness and accuracy at the POS

● Stay At Home Mom March 2016- Jun 2019

● General Manager / Shift Manager

Marco’s Pizza – NC Apr 2014–Feb 2016

- Managed staff recruitment, training, and inventory control

- Led shift operations to maintain service quality and team performance

● Residential & Business Cleaning Service

Maid Pro - Altamonte Springs, FL April 2012- June 2014

-Reported to the office daily to receive detailed job assignments outlining specific service requirements for each client’s home.

-Performed a variety of services, ranging from short-term individual tasks to full-day projects requiring collaboration with a team of professionals.

-Utilized company-provided products or accommodated customer preferences when requested, ensuring adherence to their specifications.

-Maintained a strong focus on precision and quality, as all work was subject to supervisor review and inspection.

●Stay at Home Mom October 2010-April 2012

● Restaurant Team Member

Smokey Bones - Melbourne, FL & Sanford, FL Jun 2008-Aug 2009

-Greeted guests, managed seating arrangements according to server sections, and ensured smooth table turnover.

-Processed walk-in and phone orders, handled cash transactions, and packaged to-go orders efficiently.

-Assisted with morning prep tasks, including portioning and bagging meats/vegetables according to weight standards, and restocked low inventory during shifts.

-Supported kitchen operations by plating dishes, preparing sides, and ensuring accurate order modifications based on ticket instructions.

-Maintained presentation standards by garnishing plates according to established guidelines.

● Restaurant Team Member / Server Assistant

Applebee's - Orange City, FL Aug 2006-Feb 2008

Managed phone, drive-thru, and walk-in orders with accuracy and efficiency.

Prepared side items and packaged meals according to order specifications, ensuring quality and presentation.

Processed customer payments and provided attentive service to both takeout and dine-in guests.

Maintained clean dining areas by promptly bussing tables and resetting them for new guests.

Assisted in food running to support timely order delivery and smooth restaurant operations.

Education & Certifications

- Some College Coursework – Rowan-Cabarrus Community College

- Certified Nurse Assistant – American Red Cross (2007)

- High School Diploma – Deltona High School

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