Program Manager Management

Steven Reitano, PMP

East Brunswick, NJ ***** 732-***-**** *****@*******.*** linkedin.com/in/stevenreitano

Alliance & Partner Development, Program Management, Sales Operations

Accomplished results-oriented program manager with more than 30 years of experience leading complex, customer-facing technology implementations in the consulting and professional services industry. Proven ability to build strong relationships and lead cross-functional teams to deliver enterprise scale partner programs, training initiatives, and process improvements. Expertise in program governance, stakeholder management, risk mitigation and varied development methodologies. Passionate about fostering a collaborative culture and mentoring high-performing teams. Seeking to leverage my technical skills and business acumen to lead strategic programs from inception to deployment.

CORE COMPETENCIES

Strategic Partnership Development

Leadership

Web Content Management

Program & Project Management

Cross Functional Collaboration

Alliance/Relationship Management

Communication (Written & Verbal)

CRM Systems (Salesforce)

Contract and SLA Management

Financial Budgeting, Planning & Forecasting

Problem Solving

Technical Proficiency

SELECT ACHIEVEMENTS

Developed Deluxe Partner Program Framework, standardized evaluation of new partners, executing program centered view of annual partner business plans, KPI’s, Partner/Stakeholder reviews. Leveraging Framework, driving overall Program revenue of $44M in annual contract value.

Monitored and reported on business value of alliances, providing insights to make data driven recommendations for continuity of partnerships.

Formulated and implemented operational processes to improve efficiency and scalability. Integrated sales processes into CRM systems, enhancing sales team productivity and pipeline management.

Managed and nurtured a portfolio of strategic product integrations partners’ products into Services Offerings, aligning priorities and maintain working relationships across internal and external stakeholder groups, supporting double-digit growth YoY (from 1.6B to $2.3B) with consistent bottom line performance (average of 10%)

Implemented sales incentive program to identify, track and award Cross-Business unit sales teams, communicated program status/metrics to senor leadership.

Successfully lead a rotating global team, fostering a collaborative culture while working with strategic partners to develop new product and service offerings to 100+ senior employees.

P&L Responsibility (forecast, plan, track, revise) for $1.5M, facilitating site management for cross-functional teams

Created and delivered partner product training programs to increase adoption and integration of technology into sales offerings. P&L Responsibility for $2M, as Program Director. People Leadership for 10+ individuals.

Successfully supported multiple technical and executive programs, utilizing internal resources to mentor people and allow them to grow deeper in what they do best, creating a high-performance team culture.

WORK EXPERIENCE

Anblicks, New Jersey 12/2023 – 05/2024

Sales, Alliances & Partnerships Program Director

Directed the full lifecycle program management for a company-wide strategic partnership and alliance initiative, culminating in a consolidated channel program that boosted partner engagement by 20% and achieved significant revenue growth. Key program management activities include:

Establishing and maintaining programmatic frameworks for cultivating and managing relationships with key partners (Snowflake, AWS, Microsoft), ensuring high level of partner interaction and satisfaction.

Designing and implementing operational processes to enhance program efficiency and scalability, including integrating sales processes into CRM systems, to enhance sales team productivity and pipeline management.

Collaborated with Marketing team to develop targeted campaigns and promotional activities.

Provided regular performance feedback and coaching to team members to drive continuous improvement.

Steven Reitano, PMP *****@*******.*** Page 2

Deluxe Corporation, New Jersey 07/2020 – 01/2023

Alliance Strategic Programs and Operations Director

Played a key role in driving organic growth for two consecutive years (for the first time in two decades) by developing and implementing a customer/partner success program that generated $4.6million in incremental revenue.

Developed a unified Channel Partner Program, building a secure Partner Portal, utilizing Salesforce Cloud, standardizing to the Deluxe Partner Program by collaborating with internal stakeholders – providing Deluxe partners lead/deal management, sales and support training, marketing collateral sharing as well as executive analytics/dashboards.

Supported development of new strategic partner relationships building new offerings for reselling Microsoft solutions.

Implemented a program to track ROI for activities across Community Bank Association memberships; leveraging data sources across the corporation through Salesforce reports to show cross product sales. P&L Responsibility $400K.

DXC Technologies, New Jersey 04/2017 – 07/2020

Global Alliance Program Manager for DXC-HPE Alliance

Managed internal and external stakeholders to support corporate agreements, successfully driving nearly $1B of global sales revenue with Alliance Partner.

Facilitated collaborative environment aligning partner technologies into DXC offerings, deriving sales campaigns driving significant new business.

Collaborated directly with HPE sales and account teams to align with DXC account teams to assess and drive new business.

Implemented a robust program governance structure to track and resolve escalations ensuring effective communication, decision-making and alignment across internal and external stakeholders.

HP / HPE - Enterprise Services, New Jersey 01/2004 – 04/2017

Global Alliances PMO Director – Technology Consultant / PMO - 12/2010 – 04/2017

Global Alliance Program Manager for the HPE First Program fostering cross business unit relationships and business growth activities.

Set and uphold program standards for multiple, joint collaborative activities that focus on creating HPE First Offerings and increasing share of wallet for HPE Enterprise Services.

Ensured alignment to corporate direction as well as communicate to senior leadership on metrics, driving growth across multiple stakeholders.

ES Global Alliance PMO Director, responsible for coordinating Alliance Lifecycle and Partner Engagement activities across Global Alliance Partners.

EDS/HP Top Gun Program Director - 01/2004 – 12/2010

Led Architect Development Program – Top Gun – to jointly develop offerings and client solutions with Alliance Partners (Microsoft, Oracle, SUN Microsystems) through a dynamic and interactive program.

Site Administrator for Silicon Valley Innovation Center – P&L responsibility for site (200+ seats) budget of $1.5M.

Top Gun Program Director – employee administration for up to 8 individuals, financials, and budget of $2.5 M. Inspiring lead architects through a creative training and service development program.

EDUCATION / CERTIFICATIONS / TRAINING

Bachelor of Business Administration (BBA), MIS Pace University, New York, NY

Project Management Professional (PMP) 2013, Project Management Institute (PMI)

Project Management Certificate, Middlesex Community College, NJ

The Open Group Architectural Forum (TOGAF) Certified

EDS: Top Gun Program, Technical Consulting Program, Systems Engineer Development (SED) Program; Promoted to New Jersey Solution Center – Lead Technologist (Clients: Multiple)

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