Case Management Hr Specialist

AISHA ROCKAWAY

SKILL:

Medical terminology/ICD**, 10 key, Microsoft word, Excel, Outlook, PowerPoint, HRIS, ECI and ADI, ADP, Absence Soft, Pest Net Online, Verisae, Slack, Teams. EXPERIENCE:

**/***2 to AMAZON GLOBAL, Remote

03/2025 HR Specialist L4

• Disability and Leave Services

• Manage for leave of absence and Worker’s Compensation.

• Provide case management for all types of leave of absence and disability events.

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.

• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans and ADA, federal and state laws and benefit plans as defined by Amazon.

• Accurate record keeping of leave and accommodation request.

• Maintain clear communication with providers, work site and employees to facilitate return to work options. 01/2021 to DISABLED VETERAN SOLUTIONS, Remote

02/2022. HR Coordinator

Undertake a variety of HR administrative duties and facilitate daily HR functions such as:

• Payroll

• Onboarding/ Benefits orientation

• Ownership of Benefits/LOA Administration including ADA and FFCRA

• Corrective actions and plans.

• Recruiting assistance when needed by identifying candidates, performing reference/background checks, brainstorm new ideas for hiring campaigns.

• Responding to internal and external HR related inquiries or requests and provide assistance.

• First point of contact for all benefit administration and Leave of Absence requests and concerns. 08/2017 to EHRLICH/RENTOKIL, Groveport OH,

10/2020 Operations Administrative Assistant

I help with coordination and management of internal branch functions as well as interface with customers over the phone. Support Sales, office team and management. Assist DM with general office duties as needed.

• Serve as HR liaison between corporate and branch.

• Prepare sales proposals, Logbooks, and other customer-generated information.

• Submit all required paperwork within the designated timeframe.

• Assist with Customer and Colleague Opinion Surveys

• Support orientation and training of new hires

• Maintain adequate inventories of all required supplies.

• Process accounts payable vouchers on invoices.

• Work with customers, managers, and sales reps to resolve billing problems.

• Assist with payroll processing and inquiries.

• Assist with forecasting and monthly financial close. AISHA ROCKAWAY

06/2016 to THIRTY-ONE GIFTS- Easton Columbus, OH

06/2017 Human Resource Senior Leave of Absence Administrator

• Act as point of contact for all leave of absence tracking and authorization including but not limited to FMLA, STD, LTD, Personal, Bereavement, Jury/Witness and Military leaves using Absence Soft, HRIS, Empower

(ECI) and ADI.

• Implemented a New Leave of Absence Policy for the company.

• Worked with HR Business Partners to ensure the execution of the new policy.

• Calculate STD wages and work with Payroll to ensure accuracy of payment.

• Consult and give advice on complex Worker’s Compensation cases when needed.

• Assist with Benefit presentations, orientation, and education. 01/2010 to CAREWORKS/SEDGWICK- Dublin, OH

06/2016 HR Absence Management Resource Specialist/ Mentor Promoted 3 times within the company.

• Serve as primary HR contact for client by managing leave of absence administration (FMLA, STD, LTD)

• Communicate thoroughly with client and claimant on all aspects of claims process either by phone or written correspondence.

• Provide customer service to claimant by offering absence information and answering questions regarding their rights and responsibilities.

• Inform claimants of documentation required to process claims, required time frames and claim status information.

• Mentor and provide feedback to new hires out of training.: o Processing disability/FMLA paperwork,

o Analyzing FMLA claims to determine eligibility and certification in compliance with state and federal regulations.

o Communicating absence and returning to work information to client o Staffing claims with clinician, as appropriate

o Communicating decisions and on-going expectations with claimants and clients o Tracking FMLA absences, per client calendar

o Prepare reports and analysis on various compensation, benefit and absence tracking.

• Maintain professional client relationships.

REFERENCES: Available Upon Request

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