Ann Arbor Customer Service

Thomas Kundrat, excellent communication, problem-solving, and empathy skills.RPH

*** ******* *** *** ***** MI 48103 734-***-**** ********@***.*** SUMMARY OF QUALIFICATIONS

Patient service-oriented pharmacist with a Bachelors degree in Pharmacy from Ferris State University in1979 and 34 years of retail pharmacy experience. Currently licensed, in good standing in the State of Michigan with Pharmacy License 530-***-****. Excellent record of maintaining positive relationships with customers, physicians, physician assistants, nurses, healthcare organizations and insurance providers. Excellent communication, problem-solving, and empathy skills. PROFESSIONAL SKILLS

• Owned and successfully ran an independent Pharmacy for over 25 years

• Perpetual inventory management control and Drug distribution professional

• Wrote & maintained policy and procedure manual for all employees

• Maintained CPR certification for all Pharmacy employees

• HIPPA educated and trained

• DMEPOS certified for Medicare billing

• Peer review for all pharmacy staff and regular performance review for all employees

• Proficient with all Mckesson Computer Systems including Xenix, Pharmaserv, Point of Sale, Nursing home package and Enterprise Rx

• SRS System knowledge and experience

RELEVANT PROFESSIONAL EXPERIENCE

Maple Village Pharmacy Ypsilanti, MI

Staff Pharmacist May 1979 – June 1981

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Maintained a safe and clean working environment

Vernor Pharmacy Detroit, MI

Pharmacist Manager July 1981 – May 1983

• All the above tasks

• Maintained all prescription records

• Maintained and performed control substance inventory on a regular basis

• Removed outdated or damaged drugs from the pharmacy inventory

• Removed all recalled medications from inventory as dictated by the manufacturer

• Supervised the work results of support personnel

• Responsible for work scheduling of employees

The Prescription Shop Ann Arbor, MI

Pharmacist/Owner July 1984 – March 2008

• All of the above tasks

• Recruit, train mentor and monitor all pharmacy technicians to ensure highest level of professionalism and customer care

• Pharmacy preceptor for the University of Michigan School of Pharmacy students

• Developed work flow procedures to maximize efficiency and minimize error

• Maintain drug inventory levels for customer satisfaction and pharmacy profitability

• Developed, maintained and was the Pharmacy consultant for the following

• Glacier Hills Nursing Center

• Glacier Hills Retirement Center

• Glacier Hills Assisted Living program

• Washtenaw County Jail

• Washtenaw Juvenile Detention Center

• Washtenaw Community of Mental Health (WCMH)sites in Ann Arbor and Ypsilanti

• Washtenaw Community Health Organization(WCHO) contract for

• Community Support and Treament Services (CSTS)

The Delonis Center

County Day Shelter

over 50 Adult Foster Care (AFC) Homes in Washtenaw County

• University Living of Ann Arbor

• Clare Bridge of Ann Arbor Alzheimer’s program

• Oakbrook Retirement Home and the Assisted Living program

• Coordinated & implemented medication delivery to all facilities in Washtenaw County

• Coordinated and implemented unit dosing medication packaging for residents as needed

• Pharmacy consultant for all AFC Homes and Assisted Living programs

• Consulted with and implemented the PacMed machine- an automated pharmacy packaging solution for non-compliant patients within WCMH WCHO and AFC homes

• Consulted with and developed Personalized Nursing Services (PNS) with Mary Lindquist its founder. PNS provided an unmet need at that time by providing care for the terminally ill patient

• Consulted with PNS and planned, developed and worked with the State of Michigan to assist in writing the rules and regulations for PNS to become Arbor Hospice-the first stand alone Hospice in the State of Michigan

Wenk’s Prescription Shop Ann Arbor, MI

Pharmacist Manager March 2008 – April 2010

• All of the above tasks

• Coordinated the transfer of all inventory, prescription files, computers and store fixtures from Prescription Shop to Wenks

• Instituted "cycle fill" prescriptions for greater continuity of care and improve patient compliance

• Obtained CPR certification for all pharmacy employees

• DMEPOS recertification

• Staff certified in orthotic fitting

• Implemented free delivery for all patients with prescription needs

• Implemented free blood pressure monitoring

• Instituted proactive infection control procedures for all pharmacy staff

• Implemented free "blister pack" services for improved patient medication adherence Stadium Pharmacy Ann Arbor, MI

Pharmacist Feb 2012 - Nov 2014

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Maintained a safe and clean working environment

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Maintained a safe and clean working environment

Dixboro Pharmacy Ann Arbor, MI

Pharmacist in Charge March 2014- Nov 2019

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Maintained a safe and clean working environment

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Managed inventory levels and monitored drug therapy

• Maintained a safe and clean working environment

Family Rexall Pharmacy

Pharmacist in Charge

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Maintained a safe and clean working environment

• Entered new patient data and prescriptions into computer system

• Prepared medications by reviewing and interpreting physician orders

• Communicated directly with Physicians, Nurse practitioners and staff regarding all pertinent patient & prescription data

• Verified patient data and all appropriate health information to accurately and safely fill prescriptions and maintain patient well being

• Provided prompt customer service at prescription drop off and pick-up counter

• Provided pharmacological information to both the patient and all health care professionals

• Managed inventory levels and monitored drug therapy

• Maintained a safe and clean working environment Nov 2019 - May 2024 EDUCATION

• Ferris State University Big Rapids, MI

• Bachelor of Science, Pharmacy May 1979

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