Software Development Application

SURYANARAYANA JAYANTHI

* ***** ****,

ACTON, MA *1720

*****.********@*******.***

978-***-**** (mobile

OBJECTIVE

Looking for a challenging opportunity in the area Information Technology (IT), Web Applications, Software Engineering, Systems to build, integrate, enhance and support by using, SOA, Java technologies, with Object Oriented analysis/design, and systems integration/validation.

EDUCATION

Ph.D. in Operations Research, Osmania University, Hyderabad, India.

M.S in Statistics, Osmania University, Hyderabad, India.

CITIZENSHIP: US

EXPERTISE

Web Applications Implementation, MVC architecture, Messaging & Data Modeling. Object Oriented Analysis & Design, Client/Server Systems Architecture and Application Development, Network Management Systems,

TECHNICAL SKILLS

Operational Support Systems: Portal applications, Service Ordering systems

Network Management, Provisioning and Operational support systems.

Programming: J2EE, Microsoft Azure, Spring Framework, Java, JSP, XML, HTML, C++, C and C#

Scripting: PERL, Python, PHP, C-Shell, bash, etc.,

Database: SQL Server, Oracle PL/SQL, Informix, RDB

Cloud & Integration: RESTful APIs, SOAP, WSDL, Web Services, SOA Architecture, Microservices

Healthcare Standards: EDI (834, 837, 835, 270/271, 999), HIPAA Compliance

DevOps: GIT, CVS, Clear Case, Source Safe, RCS, SCCS

Tools: Visual Studio, IntelliJ, Eclipse, Postman, SOAP

Operating Systems: UNIX, Linux and WINDOWS

EXPERIENCE

Accenture/Allymar Health Solutions 12/2023 – 05/2025 (Data Lead & HRP SME).

Lead and worked with Off-shore (India, Philippines), Onsite Remote teams on Health Rules Payor (HRP) Integration team to implement solutions for many initiations to Integrate with Connector Classic/V1/V4/V5 services like Correspondence services, Payment services, Provider maintenance services, Authorization services, Claim, Account, Attachment, Enrollment Sparse, Accumulator services etc., to provide the Medicare services using Microsoft technologies. To support Integration, Zipari and Dynamics Portal.

Implemented, HRP DW extracts like Claims, Providers, Payments, Accumulators, Members, Benefits etc.,

Worked on Performance improvement of Claims, Payments, Authorizations, Providers and Members data from HRP DW to EDW with 400%.

Implemented, many data clean up initiations in Provider data arena using HRP Classic & Connector Services.

Provided many extracts for Delegated vendors like ASH, Med Impact Type 42 etc., Claims, Providers, OB 837 generation and EOB part C

Implemented the 2025 readiness of various extracts, correspondences and Benefit plans etc.,

Lead the implementation for Payment Optimization initiations for Supplier Payment Type, Claim Payment Status, Cash flow management etc.,

Implementation of Member PCP ECO system (to update PCP) using Enrollment Sparse service from HRP.

Lead the implementation of Provider replication from Prod environment to Lower environment, to troubleshoot, and configure contracts etc.,

Leading the HRP Upgrade from 22.4.x version to 24.2.x version for INTEGRATION tasks, responsible for remediation and regression.

Support on enrollment through HMEM (Market Prominence integration) to Health Rules, for creating and amends of the membership and ID card/welcome kit deliverables.

Lead to support Dynamics (Provider portal) and Zipari (Member Portal) to add/update/retrieve the Members/Providers information in real time, which is integrated through integration, connector services, PIK services, and DW queries.

Health Edge 02/2013 – 10/2023

Lead and managed the development teams (Onsite and Offshore) in Health Edge Professional services (Solution Engineering) organization to customize Health Rules Payor (HRP) product for number of clients with Commercial, Medicare and Medicaid, lines of Businesses. Customizations included integrations with the Payor for Enrollment, Claims processing, Payments, Payment extracts, eligibility extracts, EOPs, EOBs, Provider Management systems, Accumulator processing and accumulator extracts and number of correspondences with Payor and connector applications. Responsible for leading the teams, to provide the Solutioning and implementing the Customers requirements, which are not part of the out of the box features.

Well versed with HRP features, and connector integration, web services, customizations, implementing the Integration tests and unit tests to cover the implantations. Actively involved in Story creations of customer requirements, acceptance criteria and Business scenarios coverage for QA testing.

Mentored number of developers from Onsite and Offshore teams and helped them to quickly get on to the HRP complex system and made them to be very productive. Worked as one of the SME of HRP and HRP integrations in the last few years.

Responsible for leading the customization for HMEM (Health Edge Medicare Module) and Portal Integration tool kits, Provider Management system and centralized Correspondence modules etc., I was part of the implementation of Affordable Care Act customizations in HRP. Well versed with Payor’s Static Query system, OLTP, Data ware house and Custom database access etc.,

Lead the teams for resolving the P1 issues of the clients quickly, timely triaging and finding the root cause and working on unblocking the clients and subsequently attending the root cause of the issues and fix it forever.

Verizon Communications 06/2010 – January’ 2013.

Principal Engineer & SME for Portal applications.

Implementing & supporting the RAP (Registration, activation and Provisioning) applications for FIOS & DSL services integrating with back-end applications like Provisioning, Activation and Allocation, through REST WEB services API. These applications are implemented in Java, J2EE technologies, STRUTS and Oracle (PL/SQL) Database. Responsibilities included, new feature implementation such as integrating with the back-end Web Services responses and resolving the integration issues in production.

Provided subject matter expertise and technical support to resolve problems that are functional, configuration, and data issues in production for online portal applications including SSO, Consumer Ordering, account overview, registration, activation, single sign on, bill view & bill pay, email access. Responsible for feasibility study & functional requirements for new project initiatives. I used J2EE, JSP, JQuery, Java, XML & HTML, Web Services, Oracle and SQL databases on Weblogic servers to accomplish the customization required. Instrumental in resolving numerous customer issues during the last two and half years.

Implemented Verizon's customized web solutions like My Account (Internet Services-Consumer & Small Business), RAP (Registration, Activation and Provisioning) for DSL and FIOS services, what’s next, Reg 2.0, Single Sign On (SSO) with Sun Access Manager, for Frontier Communications and deployed at Frontier Datacenter. All of these applications are developed with J2EE, XML, SOAP web services using Oracle Database and delivered on Weblogic server.

EMC/Smarts, Hopkinton MA USA. 08/06 – 11/08

Development Team member, in Custom Engineering EMC/Smarts (Network Management System).

Technical Implementation for Custom Engineering projects of EMC/Smarts products, deployed at AT&T network operations center, Verizon Business VOIP call processing environment and Portugal telecom.

Successfully implemented and deployed the number of custom adapters, for fault management, performance management, root-cause-analysis and discovery/inventory process using SNMP MIB & Traps process, XML Request/Response, and Syslog file processing.

BrixWorx adapters to identify Network segment’s fault and performance

Broad Soft Call processing, Network Service, Redirect Service servers in VOIP environment

Siemens, Lucent, Inovacao DSLAMs, in DSL environment

Monitoring AT&T’s IPTV Software servers and Software services in Video Acquisition and Video Management environments part of Microsoft MOM adapter

Verizon, Waltham, MA USA. 01/03 – 07/06

Principal Software Engineer (Verizon Online organization).

Production support for Verizon Online (VOL) Registration Systems for Broadband HSI, and FTTP services implemented in J2EE, XML & HTML, Weblogic, and Oracle technologies. Responsible in resolving on the customer issues with testing teams by tracking the software defects and ensures their elimination by respective development team members.

Development of software modules (using J2EE, Web services, XML&HTML, Weblogic, and Oracle) to enact workflow from user Registration systems to backend systems and back to the Registration systems.

Coordinated testing plans across all the IT teams to accommodate new requirements and change requests.

Design, development and implementation of server-side modules of the mission critical Enterprise Advance Portal for Verizon to offer the advanced network products like Frame relay, IP-VPN, ATM to Enterprise customers. Enterprise Advance portal is developed in J2EE, Web Services, Java, XML & HTML technologies and Oracle Server. The server-side modules will interact with numbers of back-end legacy systems through web services.

Responsible for implementation of module to interact with back-end systems Web services in Java and XML, to create new account, start billing, stop billing, maintaining the billing plans, and retire the accounts, circuits, and telephone numbers.

Day to day coordination between the various IT teams to meet business requirements.

EMC Corporation, Hopkinton, MA USA. 08/99 – 12/02

Principal Software Engineer.

Design and development of various object oriented and/or web-based applications for EMC Storage Management systems. In Visual C++, ASP, XML, SQL server, C#, ASP.NET and Visual Basic

Design, implementation and deployment of: EMC Storage Software Products Knowledge Base a Web application to cater to the needs of EMC Engineering, Customer service, Field service and Marketing

Mission critical application to poll, Storage systems to collect various files, and parse them, mask them and store, up-to-date Configuration information in database to cater various applications.

Customization in “Change Control Management System for Corporate Partners” to administer Storage systems Hardware and Software Configuration, which will cater to the mission critical needs of EMC Customer Service, Field Service, and Engineering.

GTE Laboratories, Waltham, MA (01/1994 – 09/1998)

Principal Member Technical Staff,

GTE’s mission critical Network management system (TONICS) is a multi-tier Client/Server system for monitoring and controlling telecommunications network, developed in C++, X/Motif on Sun, using Solaris OS.

Design and implementation of various User Interface applications like, Alarm (Notifications), Maps, Matrix, Exception Manager etc.,

SS #7 UI Architecture/ design and implementation of SS #7 Quads, Clusters, and link sets applications for SS #7, STPs, SCPs, SSPs (various types of Network elements, in switching and signaling planes).

Network element and its equipments like Racks, Shelves, Cards and ports to do Configuration Management for Cascade, Fujitsu and ATM switches.

Design and development of GTE’s AAIS (Assignment, Activation and Inventory Service system), to provide a cost effective, state of the art provisioning system that will support GTE Domestic Operations expansion in C++, Informix 7.2 on HPUX and Windows NT.

Layered architecture, with relational DBMS layer, at the bottom and object models in the logical and interface layers, which capture data in relational tables and present them as objects to server applications. Logical layers, such as Factories, Builders, Repositories and Interfaces to various server applications.

Server applications like Inside Plant Inventory and Inquiry for various telephone switches like GTD5, 5ESS, DMS 100, DMS 10 etc., Load balance algorithm, which will give a least loaded group of lines to be provisioned at the time of Line assignment in AAIS based on user defined constraints and customer requirements.

Entity data modeling for GTE Network and operation entities representing the physical and logical aspect of equipment, service-related entities, people resources and the dependencies among these entities.

Designed, and Implemented Direct Path assignment (DPA) for Customer Access Facilities), which will select outside plant and inside plant facilities, and generate work orders when it is necessary.

Service Order agent process, which will collect data from various relational tables and validate data, and create service-related objects like Service order of type In/Out/From/To and Change, subscription and CAF objects etc., and then initiate the Workflow server to route the service order to various server processes in DOMAIN.

Digital Equipment Corporation, Marlboro, MA (01/1991 – 01/1994)

Senior Software Engineer, Digital Equipment Corporation

Design & Implementation of many applications, to cater the needs of manufacturing division, in C, C++, and X/Motif in VMS environments.

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