Project Manager Management
Resume:
CONTACT
Phone
Address
*******@*****.***
Austin, TX 78724
SKILLS
• Effective Communicator
• Agile/Analytical Thinker
• Engaging Facilitator
• Strong Negotiator
• Delegated Team Collaboration
• Weekly Status Reporting
Detailed Requirements
Gathering
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• Driven Process Improvements
• Task prioritization
• Data Centers/MDF/IDF
Low Voltage/Physical
Security/APs
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• Telecom, Mobile/Wireless
• POS
• CIP
CERTIFICATIONS
Project Management
Professional (PMP), PMI, 2018
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Certified Scrum Master (CSM),
Scrum Alliance, 2018
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Notary Public Appointment,
DeKalb County, GA, 2021
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PROFESSIONAL SUMMARY
High-performing Project Management Professional bringing 10+ years of expertise in leading cross-functional teams and managing budgets across multiple platforms. Proven ability to lead multiple projects simultaneously while developing positive relationships and driving home deliverables. Technical background guides implementation of projects in Business Operations and IT Enterprises. Seeking role of Sr. Project Manager to apply a robust work ethic, comprehensive project management and effective coordination skills in areas of Aviation, Business Operations, Construction, Education and IT Enterprises. EXPERIENCE
Airport Customer Service Agent
Aviation Companies
IT Project Manager
Apex Systems
Jan 2020 – Present
Proven track record of excellent customer assistance for arriving/departing passengers
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Technical support for lobby kiosks for check-in, boarding pass and luggage tag process
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Guided departures for all passengers including TSA pre-check, Clear & DAL Digital ID
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Provided ticket counter customer service and luggage drop for departing passengers
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• Mitigated terminal and gate concerns for passengers needing assisted transport Support collaborative team efforts for efficient cabin turn-over and aircraft readiness
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Employee Engagement Council member for Hartsfield-Jackson International Concourse
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Enforced strict adherence to security measures outlined by federal aviation authorities at all times.
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Demonstrated excellent interpersonal skills while handling customer complaints in a professional manner.
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Mar 2022 – Sep 2022
Frontline support of Technology PMO throughout multiple organizational ERP transitions
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Use of Clarity PPM tool as system of record for management of project documentation
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• Creation of Status Reports, Schedules, Forecasting, Communications, etc.
• Migration of server based Data Analytics applications to cloud based framework Vendor Management for task completion, procurement, and validation of deliverables
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Virtual Project Management via MS O365 including Teams, Outlook, and SharePoint
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Phase I migration of Clarity PPM tool for Reports, Schedules, & Financial forecasting
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Multi phase migration of on prem Enterprise Foundations to Oracle Fusion Cloud HCM
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IKEYSHA ARNOLD, PMP, MBA
S e n i o r P r o j e c t Manager
Project Manager, Contractor
Streamline PCM
IT Project Manager, PMO
DeKalb County School System
Elementary School Low-voltage Renovation Project
New School Construction and Migration Project
Intercom Hardware Replacement Technology Project
School Choice COTS Enhancement & Implementation Project Paperless Applicant Tracking Solution (PATS) Migration Project Disaster Recovery planning, Security migrations, device management and governance
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Jan 2018 – Dec 2020
Utilized excellent organizational skills to manage complex tasks within tight timelines.
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• Identified potential risks and developed contingency plans to mitigate them. Evaluated project performance and identified areas for improvement to maximize efficiency.
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Successfully managed multiple projects from conception to completion, ensuring all deadlines met and budgets maintained.
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Coordinated with vendors and partners involved in various stages of product development cycle.
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Collaborated with stakeholders to define and document business requirements, technical specifications, user stories, use cases, and test plans.
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Oct 2013 – Dec 2017
Cross-functional IT PM for rolling Capital Improvement SPLOST Projects to include new Construction, Renovations, Software, Hardware & Digital Media upgrades and implementations.
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Collaborated all efforts with a diverse range of project team members including CIP PMs, Business Analysts, Developers, Technical Analysts, Architects, Engineers
& Technicians
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Technical guidance in the development of RFI, RFQ & RFP for project objectives, scope, deliverables.
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Member of selection board to process and review vendor submissions for bid awards.
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Development and maintenance of project team SharePoint sites for all IT-owned projects
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Execution of all budgetary, billing, and financial management activities per project
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Multiple site-surveys with vendor to identify SOW, sites included, budget and timelines
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• Main POC for principals and technicians for on-site risk mitigations
• Successful project close-out of and archive of lessons learned
• Managed and coordinated moving vendor for pack/haul of old site for demo Planned all IT tasks; procurement, delivery, installations, implementations and UATs
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Execution and validation of all new site deliverables for grand-opening and go- live including card access readers, cameras, APs, desktops, laptops, touchscreen displays, furniture, etc.
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• Facilitated site-surveys to identify initial scope of project (PWA)
• Coordinated meetings with vendor regarding hardware requirements
• Initiated planning and kick-0ff with CIP team, Vendor, IT, Infra/Security
• Executed refresh installation and hardware via project team
• 2nd year planning/implementation of software plus enhancements
• Spend-down of initial project budget to closeout approved allotment
• Facilitation of collaborative meetings with prospective stakeholders
• Weekly review of BDP to manage requirements and verify completion
• Phase I -– UI Facelift/ Landing Page/Browser Compatibilities
• Phase II --- Archives/ Historical Data vs. New/Current Users (webapp)
• Phase III – Hardware Upgrades (Switches)/ Account Migrations District-wide Digital Media Technology Distribution Project MS O365 COTS Districtwide Implementation/Migration Project eSIS / Infinite Campus COTS Implementation/Conversion Project
• Phase IV – Internal Training/User Acceptance Testing
• Phase V -– “Go-Live”/ Client Support
Initiation/Planning of distribution schedule for balanced district-wide equity and staggered use of Support Services Techs for training
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• Selection and Procurement of hardware for project deliverables Vendor Management and Project Team Collaboration for multiple site deliveries and validation of all incoming hardware and peripherals
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• Facilitated training schedule for assigned users & IT Support Services Initiation/ Planning from server-based platform to web-based platform including e-mail, repositories, School/Dept. website pages
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• Execution of hardware refresh to support (1:1) digital migration
• Vendor Management, Procurement, Budgeting/Finance, Project Tracking
• User Software/Hardware Training for all districtwide stakeholders Project Closeout and Official Presentation of Project Objectives, Milestones, Deliverables, & Lessons-Learned
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Initiation/Planning of (BDP) Business Development Plan for customization of SIS Implementation and migration of data from legacy programs, transportation and student records
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Collaboration with project team members (internal/external developers, SIS, Infrastructure/Security Officers, IT) to meet weekly objectives and to facilitate Grooming Sessions & Dev Requirements
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EDUCATION
Master of Science (M.S.) in Project
Management
Keller Graduate School
Master of Science (M.S.) in Business
Administration - HR
Keller Graduate School
Bachelor of Science (B.S.) in Science &
Technology
The Ohio State University
Atlanta, GA
Atlanta, GA
Columbus, OH
PROGRAM KNOWLEDGE
MS O365, Project Pro, PWA, SharePoint
Oracle Fusion, Clarity PPM, Confluence,
SAP/SAGE ERP
Additional knowledge:
SDLC, SLAs, SAAS, KPIs
ADDITIONAL REFERENCE
Indeed, Logic & Critical Thinking Assessment — Highly Proficient January 2020 Using Logic to Solve Problems
Indeed, Supervisory Skills: Directing Others Assessment — Highly Proficient January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions
Contact this candidate