Scrum Master Financial Institutions
Resume:
TERRANCE K. JACKSON
******************@*****.***
PROFESSIONAL SUMMARY
Accomplished and detail-driven Financial Crimes professional with over a decade of success leading AML/BSA initiatives across top-tier financial institutions. Quality-driven AML/BSA Compliance professional familiar with tracking, documentation, and reporting requirements. Assesses work, materials, and procedures and recommends adjustments to maintain compliance. Proven record of building and managing high-performing teams while optimizing workflows, mitigating risk, and ensuring full regulatory alignment (BSA/AML, OFAC, USA PATRIOT Act, ABAC). Proven ability to juggle multiple work efforts and to quickly change direction, as needed. Maintains a professional presence with a Strong ability to interact effectively with executive management
SKILLS
Risk Mitigation
Bank Secrecy Act (BSA)
US Patriot Act
Training
Data Analysis
QC Investigations
AML/BSA Compliance & QA Oversight
Actimize, Norkom, Verafin, OFSAA, Oracle
LexisNexis, CLEAR, Factiva, Office 365. Chainalysis
Procedural Updates
Compliance Protocols
Anti-Money Laundering (AML)
Due Diligence
Office of Foreign Asset Control (OFAC)
AML Software
Agile Project Management (Jira/Scrum)
Team Leadership & Staff Mentoring
Fraud Detection & Prevention
PROFESSIONAL EXPERIENCE
AML QC Manager
Jefferson Wells / Customers Bank 12/2024 – Present
Oversaw transaction monitoring, SAR/CTR filing, and QA reviews across AML teams.
Acted as SME for BSA/AML system enhancements.
Mentored investigators on typologies and regulatory trends.
Worked cross functionally with the business and other legal and compliance departments to ensure that AML/BSA requirements were met
Facilitated compliance training and continuing education to maintain proficiency with BSA/AML laws and regulations affecting the bank.
Completed dashboards and metrics regarding daily activities
Manager (AML/BSA/Fraud)
KPMG / Bank of America 04/2024 – 10/2024
Led EDD/correspondent banking reviews and QA checks on SARs.
Partnered with compliance and risk teams to update procedures.
Researched, analyzed and investigated customer account behavior for potential BSA, Anti-Money Laundering (AML), CFT or fraud related suspicious activity.
Project Manager (AML/BSA/Fraud)
Pyramid Consulting/Union Bank/US Bank 03/2022 - 05/2023
Direrected teams through transaction reviews and SAR prep.
Identified emerging risk issues and recommended course of action in most events, with minimal oversight from the manager or higher-level executive.
Completed detailed dashboards and metrics regarding daily/weekly/monthly activities
Validated results and performed quality assurance to assess the accuracy of data.
Assisted with internal and external audits related to AML/BSA compliance
Identified improvement opportunities and provided recommendations to modify detection techniques without negatively affecting the client experience or fraud exposure
Managed the activities of all Programs/Work streams, projects, and sub-projects to make sure the Bank complied with regulatory requirements and expectations.
Drafted detailed investigation reports and presented findings, recommendations and remediation measures.
AML SME Facilitator/Manager
Aston Carter/Coinbase 11/2021 - 01/2022
Managed teams across multiple geographies
Promoted speed and proficiency in the successful performance of AML Cryptocurrency exchange reviews.
Managed all aspects of the financial crime and risk programs for Coinbase onboarding, which includes the CIP Program, due diligence processes, and transaction monitoring rules and processes for AML, CTF, and sanctions.
Utilized software, transactional records, customer records, and public information to identify high-risk customers and suspicious activity.
Trained employees and executives on AML/BSA regulations and procedures.
Delivered in-house and client-specific training courses aligned with business objectives.
AML QC Manager
Digital Systems (DISYS)/PNC Bank 07/2021 - 12/2021
Worked cross-functionally with the business and other legal and compliance departments to ensure that AML/BSA requirements were met
Served as subject matter expert in all systems related to BSA/AML activities and continuously improved utilization of the system.
Participated in compliance training and continuing education to maintain proficiency with BSA/AML laws and regulations affecting the bank.
Oversaw the transaction monitoring, and SAR/CTR filing and supported the BSA/AML team in all aspects.
conducted quality analysis of the complex investigations performed by junior-level staff.
Coached/mentored staff and Stakeholders on indicators of various typologies and emerging threats.
Senior QC/QA AML Analyst
PricewaterhouseCoopers (PWC)/MUFG Bank 01/2021 - 07/2021
Identified threats, vulnerabilities, and suspicious behavior patterns to recommend mitigation measures.
Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in the fraud and security landscape.
Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Reported violators of financial regulations to appropriate parties for disciplinary action.
Senior AML /Senior QA Analyst
Lewis James/Synovus Bank 10/2020 - 01/2021
Performed independent reviews and analysis of possible suspicious activity to ensure compliance with the Bank Secrecy Act and the USA Patriot Act.
Performed standard first-article inspections and random sampling inspections to verify adherence to customer standards.
Participated in departmental meetings to establish short- and long-term strategies.
Maintained quality assurance procedure documentation.
Maintained Direct responsibility for the integrity of research and analysis.
Reviewed the most complex (high-risk) clients, while exhibiting the high level of experience needed to effectively assess these transactions and customer relationships
AML Project Manager
Randstad/Wells Fargo 01/2020 - 04/2020
Responsible for administering compliance with all aspects of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC), and the USA Patriot Act.
Ensured compliance with Identity Theft Prevention and Red Flags, Privacy, and bank security-related laws, regulations, and policies.
Achieved project deadlines by coordinating with the lines of business (LOBs) to manage performance.
Drafted project reports to identify successful outcomes, insights, and future recommendations.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
AML Project Manager
Collabera/IBM/MUFG Bank 02/2019 - 06/2019
Facilitated workshops to collect project requirements and user feedback.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Maintained open communication by presenting regular updates on project status to customers.
Recruited and oversaw personnel to achieve performance and quality targets.
AML Compliance Manager
Aston Carter/SunTrust/BB&T/TRUIST 07/2018 - 02/2019
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
EDUCATION
Associate of Science: Computer Information Systems
Strayer University - Manassas, VA 11/1994
Certified Scrum Master – (CSM)
International Scrum Institute - 793*********** 10/2022
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