Customer Service Care

La Tiya

Richardson

**** * **** ** ****. ** Apt *08

Justice, IL 60458

Cell:708-***-****

Email: ********@*****.***

Career Snapshot

Over 20 years of commended

performance in key customer service and

support roles.

Expert in customer care/communications,

problem solving, relationship building.

MS Office “power-user” with additional

proficiencies in assorted databases.

Computer Skills

All Microsoft programs, Tableau, ECRM,

Salesforce, App One, scheduling system,

Avaya, Pegasus, Dispatch software.

Mission Statement

Strive to exceed customer/ employer

expectations by delivering second-to-

none service. Maintain customer centricity

in all initiatives and interactions, always

putting the customer first.

Certification/License

Personal Lines Licenses in other States.

Property and Casualty in Illinois.

Customer Service & Support Specialist

Offering an award-winning track record of

customer care excellence within high-volume

environments that include customer service,

selling, tech support, etc.

Key Skills

World-Class Customer Service

Troubleshooting/Problem Solving

Desire and willingness to learn

Strong Work Ethic

Self-Motivated

Analytical skills

Communication skills (verbal & written)

Data Entry

Technical/User

Support

Adaptable to

change

Fast Learner

Teamwork skills

Claims processor

Google suite

experience

Collection Calls

Call Center

Operations

Professional Experience 20 year history

A State Farm Agency Agent Team Member/CSR Aug 2024 – Present Binding Policies, cold calling, marketing, networking, Quoting, customer service, issue claim results and communication between claims and insured. Freeway Insurance Insurance Broker Feb 2023 – July 2024 Binding Policies, cold calling, cancellation calls, Quoting, etc. Running agency office.

Farmers Agency. - CSR Nov 30 -Jan 2023

-Hybrid work, Cold Calling: Commercial, Homeowners, Auto, etc. Filling out quote sheets from potential leads

Allstate Insurance- Frontline Licensed Rep. Jan. 2022-June 2022

(Work from home) Processing policy

endorsements, Billing inquiries, rewrites,

cancellations, taking payments. Policies

including Home, Auto, and Renters.

SAFEWAY INSURANCE- Claim Representative Sept 2015-Jan 2022

-Inbound/Outbound calls taking claims over the phone, Data entry, Creating cross claims, Receptionist work, Hybrid work

AEROTEK - CSR/Claims Specialist May 2014- Jan 2016

-Creating compensation claims for Gallagher Bassett, Waste management, etc.

-Creating claims for AAA auto insurance and California Casualty, etc.

-Working for Safeway as a temp, was hired permanently after three months

-Data Entry

COMCAST- CEA Tech 1 Spec. July 2012- Sept 2013

-Troubleshooting Phone, internet, and cable issues. Billing inquires, Dispatch/scheduling technicians. sales for new/existing services, Activating modems.

-Data Entry

INDEX ENVIRONMENTAL(AAACHECKMATE)CSR

-Billing inquiry, Marketing calls, collection calls, Clerical/Administrative work, Acting manager covering manager lunches.

Oct 2005-Oct. 2011

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