Customer Service Store Manager
Resume:
Caitlin Carroll
Spruce Pine, NC *****
******.***@*****.***
Professional Summary
I am a people person I love working with the public. I love getting to know my customers and building a relationship with them. I am very polite,funny, and outgoing. I'm also very good at reading people's moods and deescalating situations. I want my customers to have a great experience. If they come back and ask for me by name I know I'm doing my job right. I love fast-paced jobs honestly they're my preference. I am very teachable and a very fast learner. I'm a hard dedicated worker and also a team player. I see the place that I work as an extension of myself so therefore I take the utmost pride in my work. Authorized to work in the US for any employer
Work Experience
Patient Access Registrar
Parallon-Spruce Pine, NC
June 2024 to Present
I register patients in the emergency department and for outpatient procedures. I verify insurance and take payments. I also count the change fund. I have years of customer experience and love working with the public. I feel like I have definitely found my niche in the medical field. Private Personal Caregiver
Private Family Home-Spruce Pine, NC
November 2023 to March 2024
I was responsible for cooking, cleaning and bathing. I also planned mental and physical activities. Unfortunately my patient suffered a stroke, and consequently had to go into a facility where they could provide around the clock care and supervision.
Store clerk
Murphy's USA-Spruce Pine, NC
October 2023 to November 2023
Customer service, stocking, money management, cleaning. I left this job for a better opportunity. Merchandise manager / assistant store manager
Dollar Tree-Marion, NC
January 2023 to September 2023
I specialized in the stock room. I ran my own specific stocking crew and handled all incoming trucks. I also opened and closed the store. I helped create weekly schedules and kept up with all my associates needs, requests and their training. During my shifts I would balance each cashier's drawer. The nights that I closed I also made bank deposits. This is a job that I dearly Miss I had to leave because my child's custody situation changed very suddenly.
Lead Sales Associate
Dollar General-Spruce Pine, NC
August 2022 to January 2023
I ran the store whenever the store manager or assistant manager was not there, which was quite a bit. I worked a lot of double shifts. I was the only other one with the key to the store, so if they were out I had to keep the store open all day by myself. I refused to close it. I got offered the assistant manager's position at another store but declined the offer. The pay wasn't enough to make the hour commute. I left this position for a better opportunity with Dollar Tree as assistant manager. Shift Leader/cashier/stocker
Cruz thru-Spruce Pine, NC
June 2021 to August 2022
Extremely fast paced required being on my feet for 11 hours with no breaks. I can keep my composure in stressful situations. Honestly the more responsibility that I have put on me the better I perform. I guess that I take it so personally that somebody depends on me that much. This was just a beer store but I took the utmost pride in it.
Personal Caregiver
private home care-Spruce Pine, NC
May 2019 to April 2021
I was responsible for cooking, cleaning and bathing. I also planned mental and physical activities. I was with this patient until they passed away.
Machine Operator
Baxter Healthcare-Marion, NC
June 2017 to April 2018
I ran five different machines and had to reach production on all of them and had to maintain excellent quality of my work.
Production Worker
Baxter Healthcare-Marion, NC
February 2017 to June 2017
Fast pace physical work.
Cashier and Customer Service
Cruz Thru Express-Spruce Pine, NC
June 2016 to February 2017
I was a shift leader I handled all money and paperwork at the end of the shift and closed the store. I also stocked and cleaned. I also provided customer service. Cashier/Customer Service
HOT SPOT-Burnsville, NC
March 2016 to June 2016
Customer service, stocking and cleaning.
Cashier
Wal-Mart
March 2013 to August 2013
Education
G.e.d
Skills
• Shift Management (3 years)
• Cashiering (3 years)
• Customer service (3 years)
• Caregiving (2 years)
• Cash Handling (3 years)
• Assistant Manager Experience
• Home Care (2 years)
• Manufacturing
• Leadership
• Customer service
• Cash handling
• Sales
• Retail sales
• Time management
• Driving
• Heavy lifting
• Delivery driver experience
• Cash register
• Shift management
• Supervising experience
• Conflict management
• Computer skills
• Communication skills
• Vital signs
• Organizational skills
• Typing
• Phone etiquette
• Management
• Cleaning
• Senior Care
• Animal care
• Animal handling
Certifications and Licenses
Non-CDL Class C
January 2011 to January 2027
Driver's License
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