Full-Service East Brunswick

MAGED MOAWED

East Brunswick, New Jersey *****

C.908-***-**** ********@*****.***

Career Summary

Director of Operations with extensive experience in the restaurant business.

•Proven record in strategic leadership, budget management, and team development.

•Skilled in optimizing operations to drive profitability and exceed customer expectations.

•Ensures that sales goals are being met, with an ongoing review of store budgets assigned.

•Monitors goods and labor costs.

•Tracks progress by utilizing profit and loss statements.

•Performs audits to ensure compliance with labor and safety rules.

•Implements corrective action as necessary to achieve enhanced results.

•Conducts working store visits to ensure the execution of quality, service & cleanliness standards.

•Maintains a system of ongoing recruitment, development, staffing, and training plans to maintain management stability.

PROFESSIONAL EXPERIENCE:

2022 – 2025 Midfield Concession Enterprises Newark, N.J.

Director of Operations

Midfield Concession Enterprises operates popular Quick-Service and Full-Service Restaurants in Airports across the United States.

•Oversaw the operations of both quick-service and full-service restaurants at Newark Airport

•Managed profit objectives within budget parameters by closely monitoring goods and labor expenses

•Stabilized the business and increased sales by aggressively managing cost of goods and labor; built a high performing team and a strong talent pipeline; reduced turnover

•Analyzed P&L statements to monitor performance; made swift adjustments and implemented corrective actions as needed to maximize profits; used a variety of marketing tactics to boost sales and increase brand awareness

•Responsible for verifying all payroll entries for accuracy and made updates as necessary; managed accounts payables and receivables and ensured that all suppliers were paid on time and all products were delivered

•Conducted regular store visits to review the operations and productivity of each store, ensure adherence to quality, service, and cleanliness standards; did thorough inspections and reviewed production, cooking procedures, met with staff for feedback and performance reviews and followed up on training and other team development opportunities and business strategies

2020 – 2022 Applegreen US Various Locations, N.J.

Director of Operations

Applegreen US operates convenience stores with an extensive range of Quick Service food brand offerings at travel plazas along the New Jersey Turnpike and other East Coast roadside locations

Oversaw daily operations of Travel Plazas to increase sales growth and optimize profitability; concepts were different between plazas and included Shake Shack, Burger King, Popeyes, Chick-fil-A, Nathan’s Famous, Starbucks, Dunkin Donuts and others

•Ensured strict adherence to food safety procedures in line with company policies and health regulations

•Reviewed profit and loss statements to track and monitor store performance and to implement corrective measures and adjustments when needed

•Conducted frequent working store visits to check in with the teams, uphold quality, service, and cleanliness standards and follow up on team training and development activities and other business strategies

•Verified payroll accuracy, managed profit goals, and controlled costs associated with sales, cash, and labor

•Exercised strong management control over cash, products, property, and equipment

2017 – 2020 Chipotle Mexican Grill New York, N.Y.

District Manager

Chipotle Mexican Grill, Inc., is an American chain of fast casual restaurants specializing in bowls, tacos, and Mission burritos made to order in front of the customer

Initially responsible for the oversight of 7 units; took on an additional 5 units during COVID for a total 12 units

•Was responsible for leading a team of up to 12 General Managers

•Managed operations for the restaurants, including hiring, training, and evaluating managers

•Managed profit goals within budget parameters and controlled costs associated with sales, cash, and labor

•Ensured meticulous execution of food safety procedures

•Utilized profit and loss statements to track performance and implement corrective actions

•Confirmed the accuracy of payroll; implemented various marketing strategies to boost sales

•Visited stores regularly to review productivity and financial results, address and resolve any operating and team concerns and to ensure that quality, service, and cleanliness standards were being met

2012 – 2017 16 Handles Frozen Yogurt New York, N.Y.

Regional Manager

16 Handles, founded in 2008 as New York City's first self-serve frozen dessert shop, offers rotating Artisan flavors of frozen yogurt, all-natural ice cream, and vegan options including oat milk soft serve and real fruit sorbets

Managed 7 units; also responsible for 17 new store openings in New York, New Jersey, Washington, D.C. and Florida; dealt with contractors, finalized contracts, handled permits and buildouts, worked with the health department, suppliers, vendors, etc.

•Directed a team of 7 GMs and an NRO opening team of 4 trainers, quality staff, and IT staff

•Recruited and trained managers and staff members

•Reviewed P&L statements to monitor performance; made adjustments as necessary to control costs and maximize profits

•Verified payroll accuracy and implemented various marketing strategies to enhance sales and cash flow

•Managed profit goals within budget parameters and controlled costs associated with sales, cash, and labor

•Completed regular store visits to inspect food safety procedures, uphold quality, service, and cleanliness standards and to check in on staff training and other important store and team objectives

2008 – 2012 National Restaurants New York, N.Y.

District Manager

National Restaurants operates an extensive range of Quick Service food brand offerings at travel stations

●Oversaw operations for 5 food courts hosting franchises such as Pizza Hut, KFC, Dunkin Donuts, Nathan's Famous, Del Taco and Dairy Queens.

●Managed profit goals in alignment with budget parameters and closely monitored goods and labor costs.

●Utilized P&L statements to track performance and implemented corrective actions for enhanced results.

●Implemented diverse marketing strategies to drive sales growth.

●Payroll verification and managed accounts payable & receivable processes.

●Conducted working store visits to ensure adherence to quality, service, and cleanliness standards.

EDUCATION:

B.A. History / Archaeology Cairo University Cairo, Egypt

M.A. History / Archaeology Boston University Boston, MA

CERTIFICATIONS:

Serv-Safe certified and Proctor

HACCP certified

New York food handling certificate

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