Account Executive Management

JOSEPH SHAW

**** ****** ** ***********, ** ***** 813-***-**** ********@*****.***

www.linkedin.com/in/thejosephshaw/

ACCOUNT EXECUTIVE

• Over 20 years of leadership experience driving a 30% increase in customer retention through effective account management

• Drove revenue growth by optimizing sales cycles and upselling strategies that resulted in a 25% ARR increase.

• Skilled in SaaS and enterprise cloud applications, managing diverse customer portfolios while consistently exceeding sale s targets.

EXPERIENCE

Inside account Executive

Tech Data – Clearwater Florida (In Person Pre-COVID) Mar 2016 – April 2021

• Leveraged predictive sales cycles to drive revenue growth, analyzing client data and capitalizing on upsell opportunities to exceed quotas by 20%.

• Sold enterprise hardware, software, and SaaS solutions across the East Coast, cultivating C-suite relationships and consistently exceeding sales quotas by 20%.

• Maintained proactive communication with key accounts, ensuring timely order processing, managing SaaS renewals, and fostering long-term client trust.

• Led a multi-million-dollar national project replacing in-store TVs, coordinating logistics across the U.S. and achieving a 95% on-time delivery rate. Business Dev Rep/Loan Officer

Platinum One Lending – Detroit Michigan (remote) Oct 2020 – Present

• Originated mortgage loans for 50+ borrowers, increasing customer acquisition by 20% through effective relationship building.

• Guided clients through the entire loan process—from application to closing—by evaluating financial profiles, presenting competitive loan options, and ensuring compliance with regulatory and investor guidelines.

• Negotiated complex borrower scenarios to secure optimal loan products, increasing approval rates by 15%.

• Cultivated referral networks with real estate agents, builders, and financial advisors to drive business growth while delivering exceptional service and maintaining high client satisfaction.

• Utilized CRM software to track customer interactions and streamline follow- ups, improving process efficiency by 20%.

Assistant Store Manager

Sprint – Annapolis, MD OCT 2014 – DEC 2015

• Coordinated scheduling and daily operations to ensure 100% adherence to store standards.

• Monitored key performance metrics, driving a 10% improvement in store performance thro ugh proactive support.

• Implemented targeted sales strategies that contributed to a 12% increase in customer retenti on.

EDUCATION

University of Phoenix Online

Associate of Arts Business Finance Nov 2014

• Graduated with a 3.8 GPA.

SKILLS

• Sales & Account Management: Account Management, Renewals, Cross-selling, Upselling, Customer Retention

• Technology Proficiency: SaaS Sales, Enterprise Cloud Applications, Salesforce, CRM, Microsoft Suite

• Leadership & Strategy: Strategic Planning, Negotiation, Business Development, Team Leadership COMMUNICATION

I am highly skilled in public speaking and have extensive experience presenting in front of diverse audiences. I am comfortable communicating complex information in a clear and engaging manner, adapting my approach to suit the needs of my audience. My ability to remain poised and confident, even in high-pressure situations, enables me to effectively convey messages and foster productive discussions. Whether in formal presentations or interactive sessions, I am adept at maintaining audience engagement and ensuring that key objectives are met.

LEADERSHIP

Vice President of a Tampa 501C3 Charity (Freemason appendant body) Served as Senior Deacon Sarasota Masonic Fraternal Lodge 2023 Organize 2-3 charity events a year through my various organizations to benefit the Shriners Hospital and the Masonic Elder Care Home in St. Petersburg Florida. REFERENCES

Karl Sparklin

Wright Patterson AFB, Fairborn, OH 937-***-****

Brandon Murphy

Director, Jeff Rubies, Cincinnati 513-***-****

Ben Carsley

Product Manager Tech Data 727-***-****

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