Customer Service Call Center

Anthony Pacheco

+1-848-***-**** ******************@*****.***

Sayreville, NJ 08872

Summary

Versatile professional with extensive experience in payroll supervision, recruitment, customer service, and operational management. Proven ability to lead teams, resolve issues, and ensure compliance with company policies and procedures. Certified forklift operator with strong communication, organizational, and data management skills. Authorized to work in the U.S. for any employer.

Work Experience

Payroll/On-Site Supervisor/Recruiter

On Target Staffing – Perth Amboy, NJ

November 2019 – January 2023

• Supervised over 400 temporary employees, ensuring compliance with company policies and client expectations.

• Managed payroll operations, including data collection, calculations, and issuing paychecks.

• Conducted recruitment processes, including sourcing, screening, interviewing, and hiring candidates.

• Maintained effective communication with clients, human resources, and contract managers.

• Trained staff to ensure efficient, safe, and high-quality performance.

• Resolved payroll discrepancies and maintained up-to-date employee records.

• Facilitated onboarding, conducted performance evaluations, and managed departmental workflows.

Customer Care Representative

Ashley Furniture HomeStore – Edison, NJ

March 2018 – November 2019

• Delivered excellent customer service in a high-volume call center, handling 250+ calls daily.

• Assisted customers with inquiries, order processing, complaints, returns, and warranty claims.

• Coordinated with internal teams to resolve customer issues efficiently.

• Documented interactions in the CRM system for accurate record-keeping and follow-ups.

• Supported sales associates and enhanced customer experience through upselling and cross-selling.

Call Center Agent

PSEG – Cranford, NJ

May 2016 – June 2017

• Handled 200+ customer calls daily, selling Worry-Free coverage protection plans.

• Documented transactions, conducted surveys, and followed up on sales leads.

• Supported customers with billing inquiries, service issues, and product details.

Construction Worker

NPSG – Edison, NJ

August 2015 – June 2017

• Built and installed AR scanning stations for Amazon warehouses.

• Conducted quality control inspections to ensure standards were met.

• Performed custodial and maintenance tasks.

Education

GED

Perth Amboy High School – Perth Amboy, NJ

Certifications & Licenses

• Forklift Certification

• Valid Driver’s License

Skills

• Payroll Management

• Recruitment and Onboarding

• Customer Service and Support

• Call Center Operations

• Data Collection and Record-Keeping

• Team Leadership and Training

• Quality Control and Compliance

• Microsoft Office Suite (Word, Excel, etc.)

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