Quality Assurance Patient Care

ASHLEY L. SLAWINSKI

**** ******* ** *****, ** ***15 419-***-****

******.*****@*****.***

Professional Summary

Dynamic leader with over eight years of experience architecting SaaS solutions, implementing Transportation Demand Management (TDM) programs, and delivering award-winning training. Led Canopy Care rollout and Uber Health implementation at Toledo Clinic Cancer Centers, enhancing patient care and securing grants. Restructured training and quality assurance at Ohioans Home Healthcare, earning a 2020 Toledo Blade award for superior training. Skilled in analytics (Excel, Survey Monkey), client relations ($200k annual fundraising), and EMR/EHR systems (Allscripts, EPIC). Passionate about driving innovative solutions for any industry.

Professional Experience

Oncology Quality Program Manager

Toledo Clinic Cancer Centers, Maumee, OH

11/2022 – Present

• Designed and launched Care Navigation and Triage Departments, streamlining patient care processes for a 7-person team.

• Implemented messaging and triage software, enhancing communication and reducing response times.

• Built proactive patient care systems, improving outcomes through data organization and light analysis.

• Trained staff on new tools and procedures, boosting adoption and efficiency.

• Managed payroll and team of 7, ensuring smooth operations.

• Contributed to Toledo Clinic Foundation board: secured grants, planned events, and wrote sponsorship proposals.

Training and Education Manager / Quality Assurance Manager Ohioans Home Healthcare, Perrysburg, OH

10/2016 – 11/2022

• Created and led an award-winning Training Program (Toledo Blade, 2020), developing electronic manuals and training videos for RNs, LPNs, therapists, and HHAs.

• Restructured Quality Assurance Department, designing an efficiency-tracking tool that improved performance metrics.

• Managed new hire onboarding and preceptor team, overseeing 2-week clinician training with 100% completion rate.

• Taught classes on policy, documentation, and EMR systems (Relias/Elsevier), adapting to Apple and billing software.

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• Co-developed and instructed a phlebotomy training program, securing externship sites and driving launch success.

Office Manager

Heartland Hospice, Perrysburg/Fremont, OH

11/2015 – 11/2016

• Led a team of 65, managing payroll, HR, and benefits while fostering a positive office culture.

• Facilitated leadership and quality meetings, driving process improvements and staff satisfaction.

• Trained new hires on HCHB documentation system, ensuring compliance with Medicare/Medicaid standards.

Clinical Medical Assistant

ProMedica (Cathy L. Cantor, MD), Toledo, OH

8/2007 – 11/2015

• Supported in-office procedures and patient care, mastering EHR/EMR systems

(EPIC, Allscripts, Athena).

• Performed phlebotomy, vaccinations, and lab tests, maintaining high accuracy and patient trust.

Clinical Medical Assisting Instructor

Ross College, Sylvania, OH

9/2013 – 6/2015 (concurrent with ProMedica)

• Taught hands-on clinical skills (phlebotomy, injections) to students, creating an engaging learning environment.

• Guided resume workshops, helping students land jobs post-graduation. Education

Master of Organizational Leadership

Lourdes University, Sylvania, OH

May 2016 GPA: 3.97

• Thesis: The Trickle-down Effects of Authentic Leadership on Improved Job Satisfaction and Health

Bachelor of Arts in Interdisciplinary Studies

Lourdes University, Sylvania, OH

August 2012 GPA: 3.57 (Honors)

• Concentrations: Humanities, Natural Science Minor: Psychology Skills

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• Training & Education: Program development, staff instruction, video/manual creation

• Technology: EMR/EHR (EPIC, Allscripts, HCHB), Relias/Elsevier, Apple products, triage software

• Process Improvement: Quality assurance, system design, efficiency tracking

• Leadership: Team management, payroll, event planning, grant writing

• Communication: Writing (manuals, proposals), teaching, light marketing Certifications

• Carnegie Leadership

References

• John Stout, MBA, FACHE 419-***-****

o Supervisor/Executive Director, Regional Oncology Services o Chief Operating Officer, Taylor Family Research Foundation

• Ryan Vicars 567-***-****

o Coworker/Director, Business Operations Oncology

• RC Phinney, MD 419-***-****

o Medical Doctor of Oncology, The Toledo Clinic Cancer Centers

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