Customer Service A Team

Jessie A. Roberts

*** ***** ***** **. ************, NC • 336-***-****

**********@*****.***

Professional Summary

Dedicated and compassionate professional with a strong background in teaching, customer service, and caregiving. Experienced in delivering clear, friendly, and effective communication across diverse settings. As an educator, I bring strong organizational skills, attention to detail, and the capacity to explain information clearly and patiently. My customer service and caregiving roles have further developed my strengths in multitasking, resolving concerns calmly, and providing positive, respectful interactions in fast-paced environments. Energetic, dependable, and ready to create great experiences for every customer.

Professional Experience

Teacher at Hall-Woodward Elementary School, Winston Salem, NC (05/2018 – Present)

Developed clear, engaging lesson plans that simplified complex concepts for diverse learners, enhancing understanding and retention.

Managed classrooms and individual learning needs with patience and adaptability, fostering positive and supportive environments.

Communicated effectively with students, parents, and staff to address concerns and provide guidance.

I collaborated with a team of professionals to develop and implement curriculum plans for the assigned grade level.

I participated in Professional Development Programs (PDPs) and completed training in Language Essentials for Teachers of Reading and Spelling (LETRS).

I focused on providing academic support during after-school tutoring sessions to help students succeed as lifelong learners.

Cashier Associate at Gabe’s; Kernersville, NC (07/2022 – 2023)

Skilled cashier known for excellent service in a busy retail store.

Handles transactions accurately and efficiently.

Works well in a team and ensures high customer satisfaction.

Resolved client concerns professionally and compassionately, fostering positive experiences and client satisfaction.

Excelled at multitasking and balancing competing priorities in fast-paced environments while maintaining accuracy and professionalism.

Private Caregiver at In-Home Caregiver; Walnut Cove, NC (06/2017 – 2021)

Managed appointment scheduling and communications with precision, ensuring smooth and timely service delivery.

I provided compassionate companionship, personal grooming assistance, meal preparation, and medication administration for elderly family members.

I also accompanied them to medical appointments and monitored their health changes.

Additionally, I engaged them in stimulating activities and ensured a safe environment.

Provided supportive care and clear guidance to individuals with varied needs, enhancing trust and engagement.

Quality Assurance Lab Technician at Sans Technical Fibers, Stoneville, NC 07/2010 – 06/2017

Strong attention to detail and organizational skills,

Consistently followed specific protocols and procedures,

Good communication skills

Operated lab equipment and demonstrated technology proficiency

Conducted tests and maintained quality standards in the lab

Recorded results and communicated with team members

Substitute Teacher at Rockingham County Schools; Eden, NC 01/2007 – 01/2010

Managed classroom activities following lesson plans

Maintained records and classroom management

Education

Bachelor of Arts, Greensboro College; Greensboro, NC (05/2009)

Associate of Arts, Rockingham Community College; Wentworth, NC(03-/2005)

Licensed Cosmetology, Leon’s Beauty School; Greensboro, NC ( 8/89-1991)

Contact this candidate