Store Manager -Customer Service

Curriculum Vitae

Of

Johanni (Hannie) Maritz

PERSONAL DETAILS

I.D. Number :940**********

Date of Birth :1994/04/05

Place of Residence :Pretoria East

Driver's License :Code 8

Marital Status :Married

Dependents :1

Home Language :English, Afrikaans

Health :Good

Interests :Reading; Crochet and family activities

Contact details Tel SA: +277*-***-****

E-mail: ******.*********.**@*****.***

EDUCATIONAL QUALIFICATIONS

Last School Attended :Ben Vorster Hoërskool

Period :2010 - 2012

Matric Subjects taken and passed :Biology, Physical Science, Afrikaans, Mathematics, English, Computer literature, Life science.

EMPLOYMENT HISTORY

-Company: Best Before discount grocery clearance; PTA East

-Position: Store manager

-Period: 15/09/2024 - current

Responsibilities:

-Customer service

●Increase sales

●Minimize stock loss

●Ensure administrative duties are done

●Training of staff

●Ensure the culture is kept strong.

●Keeping within Budgets

●Daily cash ups and daily banking

●Opening and closing of the store

●Maintenance and security checks

●Receiving and checking of stock

●Operating systems used Retail Pro

●Maintaining KPIs

●Stock management

●This store holds shelf stable groceries

Company: The Crazy store Paddocks; Milnerton

Position: Store manager

Period: 10/10/2023 - 28/02/2024

Ref: George Batt +278******** (AM)

Responsibilities:

●Customer service

●Increase sales

●Minimize stock loss

●Ensure administrative duties are done

●Training of staff

●Ensure the culture is kept strong.

●Keeping within Budgets

●Daily cash ups and daily banking

●Opening and closing of the store

●Maintenance and security checks

●Receiving and checking of stock

●Maintaining KPIs

●Stock management

Company: ACDC Dynamics Richmond park

Position: Retail manager

Period: 05/06/2023- 01/11/2023

Ref: Shivesh Sewpal +277******** (HR)

Responsibilities:

●Overseeing of shops in Cape Town

●Receiving budget reports and provide feedback and budgeting assistants

●Following up to ensure all marketing was implemented correctly

●KPI evaluation of the stores

●Meeting with management on a monthly basis to discuss sales, HR and other matters within their stores.

Company: Pep store 6266 Tzaneen (32M turn over)

Position: Store Manager

Period: 01/10/2019 – 25/04/2023

Ref: Almarie Cornelius (area manager): 063*******

Responsibilities:

-Customer service

●Increase sales

●Minimize stock loss

●Ensure administrative duties are done

●Training of staff

●Ensure the culture is kept strong.

●Keeping within Budgets

●Daily cash ups and daily banking

●Opening and closing of the store

●Maintenance and security checks

●Receiving and checking of stock

●Operating systems used POS & G SUIT

●Maintaining KPIs

●Stock management

●This store holds Clothing, Cellular and FMCG

Professional training received by Pep

03.2020 - Induction into retail management

11.2021- Interpersonal dynamics of management

09.2022.- All rounded retail store management

Facilitators: Casper van Vuuren and Frances Swanepoel

Company : JJ Britz Orthotics & Prosthetics

Position : Receptionist/ Multifunctional

Period : 10/2017 – 04/2019

Responsibilities: General reception duties like-

●Answering the telephone

●Greeting and assisting patients

●Assisting patient in correctly completing the patient data form

●Answering emails and processing them accordingly

●Making bookings for our patients.

●Reconing accounts paid at the office

●Working with the cash flow

Non-reception duties –

●Processing injury on duty patient claims on Umehluko

●Assisting in filing

●Handling sales made at the shoe company (Happy Healthy Feet)

●Capturing and processing medical claims on Elixir

●Stock control for our stock at Mediclinic hospital

●Being on call after hours as stock was required at the hospital.

Reference: Renske Britz – 015*******

Company: Trizac Holdings LLC (UAE)

Position: House manager and House keeper

Period: 05/2015 – 10/2017

Responsibilities: 9 months of the year cleaning the villa up to 5* Hotel standard including antiques and fine fabrics. The other 3 months the family is in house. In that time there are 6 ladies that travel with them that assist with general cleaning, cooking and laundering. I oversee all the housekeeping staff in this period. I also prepare breakfasts and snacks.

I attend to any of the families/ guests needs and I make sure all parties and events run fluently. We have hosted parties of up to 30 guests.

Reference: Please feel free to contact Ms Sullu Muneer at ***@****.**

Company : JJ Britz Orthotics & Prosthetics

Position : Receptionist, Data capture and Assistant

Period : 10/2013 – 04/2015

Responsibilities :

●Opening and closing shop

●ordering stocks and checking Stocks

●administrating (patient Booking, Filing)

●assisting patients

●Customer collections

●Balancing Petty Cash

●Recons and payments

●Micro managing Of staff and recons/ payments

●I also know a lot about medical aids, preauthorization and ICD10 codes.

Reference: HR Manager Renske Britz +271*-***-****

Reasons for leaving: To further my experience and to grow within a company.

PERSONALITY PROFILE

I am energetic, caring and very hard working. I am also a fast learner and I like a challenge; I enjoy helping and being around people. People are my passion or to be more specific assisting people in their current need is my passion.

Contact this candidate