Pega Software Developer

Email: ******.*******.*@*****.***

SUMMARY:

Certified PEGA software developer in Pega 7.x SSA, CSA, UI Specialist and PCBA certifications

Versatile Software/System Test Engineer with experience in .Net / C# and real-time embedded systems.

Experienced in Linux, Windows, system integration, and test development.

Worked in Agile, SCRUM, and SDLC environments.

Effective communicator with solid history of excellent customer relationships

As a PEGA developer added new features in a Federal Health Care system.

As a Unix administrator / Pega developer help maintain a Federal Health Care system.

As a PEGA developer help develop a system that tracked orthopedic surgical cases.

National Agency Check Clearance

TECHNICAL SKILLS:

Pega version 8.x training as System Architect and Senior System Architect

C#, .Net, C/C++, SOAPUI, Python and Java

SQL database experience in Oracle and PostgreSQL

SDLC environments: Agile, SCRUM, and Waterfall

21 CFR Part 820, FDA Part 11

PEGA TECHNICAL CERTIFICATIONS:

PEGA Certified: Senior Software Architect (CSSA, 7.4)

PEGA Certified: System Architect (CSA,7.2)

PEGA Certified: UI Specialist (7.1)

PEGA Certified: Business Analyst (PCBA, 7.2)

EXPERIENCE

SDV International, Alexandria, Virginia August 2022 – March 31, 2025

Production Support Engineer (Dev/Ops)

Team member that supports server environments for Health Net Federal Services. Duties included:

a) Deploying new software using JBOSS for java code and Pega Product files for Pega code changes.

b) Restarts of Linux, IIS and Pega servers.

c) Maintaining not only the Production environment but also the Development, Quality Assurance and User Acceptance Testing environments used by Health Net Federal Services.

d) Handling support tickets – removing or adding new operators, modifying statuses of cases, modifying reports, modifying correspondence letters, changes in UI GUIs, implementing changes for AWS, etc.

SDV International, Alexandria, Virginia August 2021 – August 2022

Sr. Pega Developer

Team member that supported adding new functionality in two federal health care applications used for the US Military. The two federal health care applications were: The Retro Respective Review System (RRS) used to review claims submitted by providers. The second was OMNI a Pega Customer Service application used for health care providers. The changes were made in PEGA Ver 7.x.

In the Retro Respective Review System duties included:

a) Modifying the existing Retro Respective Review System (RRS) to handle two new case types for COVID claims. Application development: Reverse engineering current RRS application for maximum code reuse, used Enterprise Class Structure implementation and frameworks, access groups, operators, rule sets, Work Queues, Work Groups, creating team applications and development branches, etc.

b) User Interface design: adding fields, applying proper edits and visibility to fields, etc.

c) Processing design: modifying steps for proper routing to work baskets, modifying decision tables, etc.

d) Integrated with a simulated database (Information Warehouse) for claim information.

In the OMNI client management application duties included:

a) Modifying the existing OMNI application to track calls related to Buckley Prime Service Area. Application development: Reverse engineering current OMNI application for maximum code reuse, used Enterprise Class Structure implementation and frameworks, creating team application and development branches, etc.

b) User Interface design: adding fields, applying proper edits and visibility to fields, etc.

c) Integrated with SOAP servers for Beneficiary and Provider information.

Major technologies used: PEGA, Oracle SQL developer.

ZimmerBiomet, Warsaw, In. Nov. 2016 – Jan. 2020

Sr. Pega Developer / Architect

Team member that developed a CRM system in PEGA Ver 7.x for orthopedic surgeries. Duties included:

a) Application development: Enterprise Class Structure implementation and frameworks, access groups, operators, rule sets, etc.

b) User Interface design: adding fields, applying proper edits and visibility to fields, creating navigation menus, creating and modifying grids, etc.

c) Processing design: adding / removing steps (approvals, correspondence, collect information, etc.) in processes where appropriate, use of transforms for pre/post loading of data, creating SLAs (Service Level Agreements).

d) Integrated with other data bases and other PEGA systems using connectors and REST api integration.

e) Used Pega’s “Lock and Roll” and “Skim” process for continuous delivery of product

C# programmer that supported Zimmer’s image processing system.

Major technologies used: PEGA, C#, Team Foundation Server, RALLY, Postman, PostgreSQL

MorphoTrust, Fort Wayne, In. June. 2015 – Oct. 2016

Sr. Software Engineer

Software engineer that supported MorphoTrust’s state driver license issuance. Responsibilities included: support of the instillation a driver’s license software package for a state, resolving subject matter expert trouble tickets, documentation of the system, working with field service personnel, documentation for customer service personnel, and support of Server updates. Major technologies used: SQL on Microsoft Server 2012, C#, Jenkins,

Dwyer, Inc., Michigan City, In. Sept. 2014 – Feb. 2015 (Contract -TechniPower)

Sr. Software Engineer

Developed a software system that certified instrumentation gauges made by a major parts supplier. The gauges are used globally to control manufacturing processes. Major technologies used: C#, .Net, Team Foundation Server, SQL, Entity Framwork, Nunit, AutoIT, and Tortoise SVN.

Ed-U-Smart, Indianapolis, IN. Jan., 2014 – Aug., 2014

Software Engineer

Developed commercial web site for an education products company on BlueHost provider. Technologies used: WordPress, PHP, HTML, CSS, ASP.Net.

Roche Diagnostics, Indianapolis, IN. 2010 – Sept., 2013

Senior Software Test Stand Engineer

Provided software support using the following technologies and applications: C#, .NET, C, WinForms, SQL, TestStand, LabWindows/CVI, IBM Rational Clear Case and RequestPro.

Translated product requirements into software specifications, participated in and coordinated research and development test stand activities, including architecture, design, development, unit & integration testing, mechanical, electrical and associated documentation to meet FDA 21 CFR Part 820 requirements.

Responsible for budget, project schedule, outside contractors, and support of current manufacturing.

Landis+Gyr, Lafayette, IN. Feb 2010 – June 2010 (5 months Contract -Aegis)

Software Test Engineer

Tested/debugged an in-house automated system test application package FAST (Firmware Automated System Test).

The purpose of FAST was to perform firmware testing of electrical utility meters.

Test scripts were written in XML and C# for the purpose of collecting data, testing limits, controlling loads on the meter, and documenting results of the testing.

Delphi Electronics & Safety, Kokomo, IN. 1992 – 2009

Database Software Engineer

Developed and implemented, as a team, a test database on Win/XP platform, used by 10 validation engineers on an airbag project, generating estimated savings of $15M annually.

The application was written using the following technologies: C#, .NET, WPF and Microsoft Server database.

Development Instrumentation Tools Group Software Engineer

Wrote software design document for database, proof of concept with ADO.NET.

Developed source control and build procedures for application suite implementing 3.5 NET technologies. Designed, developed, and tested, in collaboration with team, automated test/measurement system, (Test Tool Box), resulting in saving $150K per installation, plus significantly reduced typical check out time from 1 to 2 weeks to 30 minutes. Application used: National Instruments LabView and TestStand.

Created database scheme. Programmed test scripts in Microsoft 6.0 C/C++ and Python 2.4. Used Microsoft Access 2000 report objects and Visual Basic Application Code (VBA) to automatically generate test reports.

Software Configuration Engineer

Integrated software using Telelogic CM Synergy/Change Synergy for groups located in Kokomo, In. and Bangalore, India.

Created build procedures for applications written in Visual Basic 2008, Visual C/C++ 6.0, Visual Basic 6.0, Cosmic C, Hewlett Packard C, and DIAB compliers. Reduced production build time from 6 hrs to 2 hrs.

PC Software Engineer

Created engine control calibration software in C/C++. Made use of object-oriented methods of Analysis, Design, and Programming (OOA, OOD, OOP).

Embedded Software Engineer

Wrote production intention code in C and assembly language to implement real-time interrupt driven applications for automotive systems.

EDUCATION

Brigham Young University - BS Computer Science,

Purdue University – AS Electrical Engineering Technology, Ivy Tech Community College - LPN and EMT.

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